“Overall OK but website can be a bit clunky. Eg often have trouble replying to messages or sending emails. Website freezes up & before you know it you have sent the reply numerous times. Also have had the same issue receiving reply’s as have received multiply times.
Also have had trouble viewing & uploading horse sitting references.”
“General website okay but difficult to get in touch with admin when there was a membership payment issue .Not keen on the 3rd party site to verify housesitters identity ?? as its a worry about sharing personal/id details onto a site that may not be secure .Think homeowners can verify id and personal details on meeting with police checks etc .It also seems a bit one sided .?”
“Hi There. We went to upload a picture of ourselves and once we chose the image from the desktop, the thumbnail didn't show our whole photo. We could move the photo around but not scale it to fit us in. We thought we might have to resize the image and re-upload. Nowhere on the webpage does it say the image will be resized. I just took a chance and pressed upload and the site resized the image.
It wasnt clear that this would happen so this might help it more clear for others.”
“Hi I find your website a bit frustrating when searching for house sits as I’d like to flag them or save them to favourites or possibilities… the only way you can get them in your list us to reply. Often I lose one I might be interested in and can’t find it again..,”
“The log in screen does not work correctly with last pass or robo form.
Overall the website is not as user friendly stream or lined or easy to navigated as ones like the trusted house sitters or the Aussie house sitters sites.
Receiving reviews had a few issues in the past.
There seems that there have been improvements made to the happy house sitter site since we first started using it a couple of years ago, so hopefully this trend continues. Thanks for asking!
No problem with customer service.”
Hi Marnee
Thanks for the constructive feedback. We will get onto the login issues immediately.
We are always looking at ways to improve the site and our team is currently working on some design and function updates.
I will also be looking into the reviews issue.
Thanks again
“We have successfully used Happy House Sitters - so many thanks & will likely do so again.
However I find your website a bit tricky to navigate 🤔
Also please encourage sitters to post a photo of them self - I do appreciate it when a sitter posts a decent photo of them self - preferably not a wedding photo 😂
A police check would also be appreciated.
Thanks”
“this is our first time using happy house sitters and so far haven't seen a house-sit for the dates we will be in Adelaide; hopefully one will come available for the dates we are there”
“I found that I was having messages sent from you to delete my add when I didn’t have enough time to get a house sitter so I found that annoying. Thanks”
