Harbor Freight Tools Reviews

1.7 Rating 304 Reviews

15 %

of reviewers recommend Harbor Freight Tools

Company Reviews

Questions

Metrics

1.7

Based on 304 reviews

Shipping & Delivery
Delivery Methods	Courier, Own Driver
Accurate And Undamaged Orders	Greater than 70%
Customer Service
Communication Channels	Telephone, Email, Live Chat
Queries Resolved In	Under An Hour
Customer Service	1.5 out of 5
Returns & Refunds
Refunds Process	Difficult
Returns Process	Could Be Better

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Delivery

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How quickly does Harbor Freight Tools resolve customer queries?

Helpful Report

(4 days ago)

Greater than 50% of reviewers feedback is Harbor Freight Tools resolves customer queries within an hour.

Helpful Report

(4 days ago)

68.85%

Industry Average

“ Excellent customer service today at the Blackwood store. Dan and Teddy were extremely busy, and handled it flawlessly, and professionally. They even loaded my vehicle for me. A+ service from both of those gentlemen!!!! ”

- Mike

“ The store manager was sympathetic, he told me to call corporate service department replacement parts. ”

- Tom Thalmann

“ He understands customer service. ”

- Penny Penn

Harbor Freight Tools Reviews

Customer Service - Average