Hartington Heath Reviews

Name: Hartington Heath
Rating: 4.15

4.2 Rating 47 Reviews

79 %

of reviewers recommend Hartington Heath

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4.2

Based on 47 reviews

Shipping & Delivery
Delivery Methods	Postal Service, Courier
Customer Service
Communication Channels	Telephone

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Anonymous

Anonymous // 01/01/2019

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“BEWARE... They have gone bust and started again as Emitters selling old out of date stock. My client has lost a lot of money as they won't refund now. The switches he bought for over 1k are useless, they do not work. I hope the owners are happy with their gains!!!! DO NOT BUY FROM THEIR NEW COMPANY ADAPTIVE LTD, TRADING AS EMITTERS.”

Helpful Report

Posted 2 years ago

“I’ve ordered an ILumoS triple modular socket in August 2021 on behalf of my customer, I was advised that the actual faceplate is out of stock and should arrive within 2/3weeks. A month went by and apparently thier container was stuck in Netherlands. Another Month went by and it was still not here and again and again. Asked in January 2022 was told February it’ll be here. Nothing. Was then told End of March, then end of April. Last message 09/05/22 “This will be in stock in 2 weeks” I messaged them 3 weeks later no reply, messaged last week no reply. Surely it should be in your interest to update your customer on the status of this. Also asked for a refund, didn’t recieve it. Will never ever use this company. Not sure on other products but you can find all of them on AliExpress, unfortunately I can’t find the triple socket plate in the colour that I need. I’m giving them A week to get back to me with an update.”

Helpful Report

Posted 2 years ago

“BE WARNED! THEIR LIGHTS ARE NOT BUILT TO LAST CUSTOMER SERVICE IS APPALLING. DO NOT DEAL WITH THEM. OVERPRICED, CHEAP LIGHTS THAT ARE NOT FIT FOR PURPOSE. I initially bought one of their LED strip lights for £140 about 7 months ago and I wish I had never even heard of this company. It arrived with cheap plastic clips to install that look like someone has cut them off a longer strip with a hacksaw. You have to pay separately for this £24! I bought my own clips and installed the light. The remote to change the colour on the light worked for the first month then then got progressively worse to an extent where it didn't work. Sent them back for repair and they said they replaced the transformer. To be honest it came back working then progressively got worse over the next 3 months but at least we could still use the remote this time but had to be very close to the receiver. 6 months in I noticed the end of the light strip started to discolour e.g. some of the light would light up green while the rest would be red. Shortly after this it stopped working altogether. I would expect that lighting costing £140 to last longer than 6 months! Fed with the poor quality of the light I just wanted my money back. I sent the light back to Hartington Heath who have replied saying they will not repair, replace or refund the light as it doesn't satisfy their returns policy. No apology at all, just endorsing the fact that their item is not expected to last longer than 6 months. I have raised a formal complaint and as it stands heard nothing back.”

Helpful Report

Posted 2 years ago

“If I could give 0 stars I would. The only thing they seem to do well is respond to emails. I placed an order mid August, was told it was dispatched but never received anything. After emailing, I was told that the dispatch note was an error, the products weren't actually in stock and I'd have to wait 4-6 weeks and that they'll email me to keep me updated. 7/8 weeks went by, nothing, not even an email. Was told that it'd be another 8 weeks after getting in touch. 3 weeks go by so I ask if there's an update in case anything changed. I'm told that I'll now be waiting until the new year (this was in October). Asked for a refund in the next email, to which they replied saying that they would get the items to me in 10 days now. Obviously too little too late, they say to expect the refund in my account in 3-5 working days. 9 days later (7 working days) I chased with an email. An hour later I got an email confirming they've processed my refund. The minute after, a correspondence to my email, just saying "I can confirm this has been processed". No apology or acknowledgement of their mistake. Just ignorance.”

Helpful Report

Posted 3 years ago

“So, I placed an order for several custom build your own sockets on Friday 4/12. I received an email on the following Monday that my order had shipped and was on it's way for next day delivery. Thursday I had to contact Hartington Heath as it hadn't arrived. Turns out, my order hadn't shipped at all and was shipping that day for next day delivery. The next day it hadn't turned up and I again contacted HH who said they'd look into it. My order then turned up on the Saturday 12/12 but was incomplete as my sockets were missing the clip on frames. I once again contacted HH, who told me the frames would be shipped by 16/12. Well, 16/12 came and went and I once again had to contact HH, who said that this had been pushed back to 22/12. 22/12 came and went as well with no sign of the frames over Christmas. I contacted HH once again for the sixth time now and I've now been told the 13th January 2021. Will I see my frames? Who knows?! The most disappointing part of this is that there has been no attempt by HH to proactively contact myself to notify me of the various issues. Update: 15th Jan - this has been pushed back again to mid-Feb. Citing issues with Brexit happening beginning of Jan now, which doesn't explain why these were delayed 3 times in December. Absolute shambles.”

Helpful Report

Posted 3 years ago

“Ordered products in July and November after ordering previously to check quality and product which was good. I ordered to complete the rest of my house refurb over £1000 over 2 orders, received an email saying it has been disptached. Nothing arrived. When I queried, they said it was out of stock. I received some of the order but not all with incorrect back plates which I was told would be rectified. After numerous contact with the customer service team who have not got a clue and you have to chase for updates continuously. I have now been told that the line has been discontinued with no suggestion of what they can do to help me with half a house finished.”

Helpful Report

Posted 3 years ago

“Customer service may respond promptly to emails but they never deliver on their promises. Terrible miscommunication between after-sale team and the warehouse. Items are often out of stock and deliveries are delayed. 3 months later, I am still waiting for 2 more items to posted despite the customer service keeps telling me "it is being posted this week". The light switches and power sockets look nice but it is not worth the trouble. This has costed me more with rescheduling electricians' visit over and over again.”

Helpful Report

Posted 4 years ago

“Fantastic service, quality website, stunning products. Can definitely recommend them to anyone. Will be back again to finish our project.”

Helpful Report

Posted 4 years ago

“Genuine, friendly and knowledgeable. Happy purchase and a happy customer”

Helpful Report

Posted 5 years ago

“Genuine, friendly and knowledgeable”

Helpful Report

Posted 5 years ago

“Genuine, friendly and knowledgeable. Happy purchase and a happy customer”

Helpful Report

Posted 5 years ago

“Hi I’m Very disappointed that I have had no information off you for when you are going to deliver my new light switch after receiving. on the 9th off [Info”

Helpful Report

Posted 5 years ago

“I was invited to share my views so here it goes. I purchased a sample of the LED strip lights over the phone after speaking to customer services. They were very helpful in helping me choose the correct size, wattage and the colour for my patio. The 2 metre sample was well packaged and worked straight out of the box as hoped. I must admit the light blew me away as it was better than I had expected. Decided to purchase another 50m and could not be happier with the results. The only thing I will add is that the profiles are a must as they really compliment the neon strip light and hold it in place well. The one advice I was given is that the ends of the strip needed to be made waterproof with a waterproof silicone as it was being used outside. So, well done guys for the support and I would highly recommend this company to anyone without hesitation.”

Helpful Report

Posted 5 years ago

“Absolutely amazing. Really fast delivery and well packaged. Looks and works so well. Will be purchasing another very soon. Can highly recommend. it wasn't easy to decide which colours to go with but the team were very helpful in helping us decide what to go for. One thing I can add is that speak to them first as the choices can be quite overwhelming. Other than that can't fault the service or the products.”

Helpful Report

Posted 6 years ago

“Great first impression. Purchased lights for a project that needed to stand out and the strip lights were perfect for the job. We will be back for more for future projects. Had to say a big thank you to customer services for their help”

Helpful Report

Posted 6 years ago

Helpful Report

Posted 6 years ago

“Recently purchased 80 led MR16. Eighteen failed within a few days, rang informed them that they were not in packaging. After receiving them manager rang “ not in original packaging” so can’t resell them, full refund refused. You can’t resell them as they are faulty! I said. Poor customer service when returning good. Better support from Amozon when returning goods that are not fit for purpose. I was advised to take it up with small claims if not happy.”

Helpful Report

Posted 6 years ago

“I wanted to write this review to say that I can 100% recommend this company and its products to anyone who would like to buy them. I had originally spoken to someone called Adam about 2 months prior to purchase and told him that my wiring and system was going to be very complicated as the electrician made it seem that way. He told me to come in and sit down for us to go over everything together and he simplified everything for me and told me exactly how many gangs and ways i needed and helped me choose the right products from them. On top of that he even drew wiring diagrams to take back to my electricians which I am told were very useful as they had not worked on such switches before. Overall it was a very pleasant experience and I am glad I went with these guys who turned something so complicated and made it simple enough for even me to understand. Everything works perfectly and cannot fault any of the products or the service. Will definitely be back for round 2 when we add the sockets to the house. thanks for all the help.”

Helpful Report

Posted 6 years ago

“Placed an order for 1 light switch as a trial and was so pleased we had to order the for the rest of the house to complete the set. Very pleased with the quality and the service we received.”

Helpful Report

Posted 6 years ago

“Walked in to the Showroom in Bounds Green and went through everything that we needed for our project. They were very friendly and helpful. Picked up all the items the same day, installed and working perfectly. I would strongly recommend to anyone. The switches and the sockets were an excellent touch to our new decor.”

Helpful Report

Posted 6 years ago

Hartington Heath is rated 4.2 based on 47 reviews