Harvey Nichols Reviews

Name: Harvey Nichols
Rating: 2.37

2.4 Rating 49 Reviews

33 %

of reviewers recommend Harvey Nichols

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2.4

Based on 49 reviews


Shipping & Delivery
Delivery Methods	Courier
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 61%
Accurate And Undamaged Orders	Greater than 54%
Customer Service
Communication Channels	Telephone, Email

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Harvey Nichols 1 star review on 7th March 2024

Anonymous

Harvey Nichols 1 star review on 9th January 2023

Rebecca Dales

Harvey Nichols 1 star review on 22nd June 2020

Sophie

Anonymous

Anonymous // 01/01/2019

Sort by: Highest Rated Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Not impressed. Ordered before cut off for NDD, paid £8 for the privilege, no parcel next day. Highly unimpressed, will not order again.”

Helpful Report

Posted 2 months ago

“I ordered a prosecco gift box for my friend's birthday. I had paid for name day delivery - what a waste of time. It was not delivered on the named day, but the following day. My friend was home all day and no delivery was attempted, and I was sent an email telling me no one was home. I then gave the option for a neighbour to take it in the following day. They didn't try to deliver to the neighbour who was also in all day, and I got another email telling me that they would now try the following day - fours days after the date I wanted it to arrive. This was too late as my friend was flying early that morning on holiday for a week. If you give a name day delivery service then ensure that you can provide it!”

Helpful Report

Posted 3 months ago

“I ordered a Hibiki 21 Year for one of our most important clients (£900). Not only did the driver not deliver it directly to them, they threw it over the garden wall. Then when challenged, they said they received a picture of it with a closed door so no fault from their point of view. Asking me to ask the client to send in proof they are lying. Never once had this issue with Harrods, my mistake for trying to save £100. Premium company, premium product but delivered absolutely sub-par.”

Helpful Report

Posted 4 months ago

“After a long day of shopping, my partner and I decided to pop up to Forth Floor Bar for a glass of wine. While in the restaurant and before we ordered, we decided on a bottle of Champagne. After waiting 10 minutes for service we had to stop a passing waiter and request our chosen bottle of £100 champagne. (In the grand scheme of things not amazingly expensive) and 2 glasses of water. After we were served our bottle of champagne and two glasses of water, that was the end of any kind of service. We were seated for two hours, and throughout the entire time no one came by and asked if we wanted another bottle of champagne nor if we wanted any food or a refill if our water. When we were presented with the bill there was a discretionary service fee, added onto our bill. Of course, we declined to pay the discretionary service fee because we had no service. I’m sorry. We did mention our concern to the waiter, who might have been the maître d’, that service wasn’t great- no proper apology and I don’t expect I’ll ever go back. A first class organization, with second rate service. Better off to go to a local hostelry!”

Helpful Report

Posted 10 months ago

“I placed an order for a pair of shoes and received a confirmation email within three minutes of making the purchase. However, upon reviewing the email, I realized that I had ordered the wrong size. Immediately, I contacted customer service to request a cancellation. They assured me that the order would be canceled and I would receive an email confirmation. Unfortunately, I never received that email, so I decided to call again. During my second call, I spoke to another representative who informed me that they could see the cancellation request and assured me that I would receive the email soon. However, once again, I didn't receive any email confirmation. Instead, I received a shipping confirmation from DHL, indicating that the shoes were being sent to me. Feeling frustrated, I called customer service once more. This time, the representative apologized for the inconvenience and promised to send me a return label. Two days later, I received the order, but I still hadn't received the return label. I called again, and the representative informed me that they had been experiencing some issues. Eventually, I received the return label and sent the item back. Currently, it has been six business days since Harvey Nichols received the shoes, but I haven't received a refund or any confirmation that they have received the item. This entire experience has been disappointing for me, and I wanted to share it with you so that you can consider it when making your decision.”

Helpful Report

Posted 10 months ago

“Terrible customer care from online order, order various products one ( Yves Saint Laurent Make up gift set Coutures Favourites) the gift box inside the perfectly formed box sent in was in an awful state, out of shape and torn. Photos sent in asking for a free returns label to be told I’d have to return at own cost. No way that it could be given as a gift. Not acceptable, very poor customer care”

Helpful Report

Posted 1 year ago

“I purchased hair straighteners in store at Harvey Nicholls Bristol as a gift, however the recipient would like to exchange them. I have tried to return these only to be told: "Sorry to inform you that hair straighteners are labelled under hair accessories, making them non-returnable or exchangeable." When these were purchased at no point did a member of Harvey Nicholls staff mention that these were non returnable. In fact, I was offered a gift receipt. I consider this to be misleading and unfair. If you're in a similar situation contact citizen advice consumer helpline on 0808 223 1133.”

Helpful Report

Posted 1 year ago

“I ordered an $800 pair of boots to which the website duplicated the billing address as the shipping address. I caught the mistake within literally 60 seconds so I called customer service immediately... Literally 60 seconds after clicking order! I spoke with a lady who assured me the address had been updated and the warehouse staff would be notified immediately. When I got the shipping confirmation I saw the address was still the same so called back. She then assured me yet again she had corrected to which I got a confirmation email which had the right address but wrong State. Now I am panicking so I call back again as I am on the other side of the country and ask if she can cancel it and I will just reorder, she assured me it would be fine. Then the item was shipped and when I checked the delivery address it is of course wrong and going to Atlanta. I was then told they could intercept the package and I would hear from Global-E services to which I never did so I called DHL myself and submitted a change of address request. This would have to be approved by the sender, Harvey Nichols, but now it is to late as the package has been shipped to a totally wrong State with no one to receive it and no one to forward it to me so now whoever has moved in to my old apartment has a free pair of $800 boots all because I was reassured not to cancel the order and that Harvey Nichols could rectify my issue. This is insane for a high end luxury retailer to have such terrible customer service. This is an experience you would expect from a fast fashion or a retailer of that nature.”

Helpful Report

Posted 1 year ago

“i bought some amaretti all' arancia e cioccolato fine biscuits that were old. They need to update their products.”

Helpful Report

Posted 2 years ago

“Avoid!! My item was collected over 2weeks ago and somehow on their system it shows I had nothing to collect. Paid £895 for the coat, received with a £850 price tag. Currently 3weeks since made order I am nearly £900 down, no jacket, no resolution and their customer service is a joke. Only wanted to exchange for another size however after this experience I would rather take my money elsewhere.”

Helpful Report

Posted 2 years ago

“I ordered three set of skincare propducts in December，2020，now it has already been over 4 month, I still not received anything. It is said it was returned to the seller by costom.I sent email many times, still no answer, it is just like a fraud, the worst experience ever. Will naver ever buy anything from this website.”

Helpful Report

Posted 3 years ago

“I received a generous value of vouchers for Harvey Nichols for my 40th birthday in December and identified a Burberry coat online that I i wanted to buy. Given the National lockdown the store is closed until at least mid April so I opted to purchase online. I was so excited to buy my new coat only to be hugely disappointed when unable to utilise my vouchers online! Upon contacting customer service and asking them to make an exception given the current circumstances I have been met with silence. This is not the service that I expect from Harvey Nichols and I’ll be asking for my vouchers to be refunded so that I can spend the money elsewhere. The coat is a winter coat and may not even be in stock come April as the new season stock is brought out. I’m hugely disappointed.”

Helpful Report

Posted 3 years ago

“So sad to read all these negative comments, wished I had checked Trustpilot before I ordered a CP Clothing T-shirt for my Son, they sent it, great, BUT it has a security tag on it so he couldn't wear it even if he wanted too. Way to spoil Christmas day................ I am in London and my Son is in Wigan and because of COVID we couldn't visit him, so his expensive T shirt was a waste of money!! I can see from your none comments that you wont reply, you don't seem to care about your customers!!”

Helpful Report

Posted 3 years ago

“Worst company to order from. Placed order they took funds them cancelled my order on my delivery day. No refund given and still waiting !!”

Helpful Report

Posted 3 years ago

“I paid for my product next day delivery and it hasnt arrived. Disappointing quick to take your money but less quick to rectify. Wont be using them again. Absolute shambles”

Helpful Report

Posted 3 years ago

“Extremely bad”

Helpful Report

Posted 3 years ago

“Harvey Nichols actually send FAULTY items back to you - I was absolutely appalled that this is allowed to go on!! I returned a foundation with a clearly broken dispenser, leaking all over the box and HN think the best course of action is to reject the return as the item is “used” - how convenient for them! Robbery - Harvey Nichols you are an absolute disgrace”

Helpful Report

Posted 3 years ago

Helpful Report

Posted 3 years ago

“I just bought a bag of about 2 weeks ago. And they just reduced the price 50% now. Therefore I request them for a price match. But they said that is the nature of business... The company never respects the customer’s side. Awful customer service. I will not go to purchase with Harvey Nichols ever. It was my first time and that will be the LAST time. Bad experiences will never come back.”

Helpful Report

Posted 3 years ago

“I purchased some earrings for my daughters 21st wanted to make this special as I was not able to see her also order a hamper from HN for the same time The earrings were not mini as described so my daughter returned them sealed and untouched in the original packaging we then received three of the most unfriendly emails I have ever had from customer services telling her they didn’t accept returns so they were sending them back to her they couldn’t talk to her because she hadn’t ordered them I then emailed and they said it was my mistake so they would not refund My daughter has now received them back and they have been removed from the packaging before being sent back to her !! Still no offer of help or compensation May be luxury products but not luxury service!!”

Helpful Report

Posted 4 years ago

Harvey Nichols is rated 2.4 based on 49 reviews