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Harvey Nichols Reviews

2.4 Rating 49 Reviews

33 %

of reviewers recommend Harvey Nichols

Company Reviews

2.4

Based on 49 reviews


Shipping & Delivery
Delivery Methods	Courier
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 61%
Accurate And Undamaged Orders	Greater than 54%
Customer Service
Communication Channels	Telephone, Email

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Harvey Nichols 1 star review on 7th March 2024

Harvey Nichols 1 star review on 7th March 2024

Harvey Nichols 1 star review on 7th March 2024

Harvey Nichols 1 star review on 9th January 2023

Harvey Nichols 1 star review on 9th January 2023

Harvey Nichols 1 star review on 22nd June 2020

Anonymous

Anonymous // 01/01/2019

Sort by: Highest Rated Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“I would like to write to Harvey Nichols about how considerate and extremely helpful a member of their staff was to myself. Rachel Stanley, Manageress of the Deli in Cathedral Street, Manchester, was so kind and thoughtful during an exchange procedure, I can’t thank her enough. It was so appreciated. A sincere thank you Rachel. Big hugs.”

Posted 2 months ago

“Thank you to Emma at Harvey Nichols? what a fabulous lady Emma is she has got fantastic people skills she made me feel, but I wanted to come back again. She sat me down because I was picking some Creed for my son’s birthday and we went through it all then she asked me if I would like some for myself, and I smelled some of the ladies perfumes in creed I will be back to buy some for my Christmas with my husband. She needs to go all the way in her career. She’s definitely got people skills and that’s what you need today in the shop. Lovely manners and a lovely person to help. Thank you Emma so much and I will be back. At the Creed counter again you are fabulous Emma”

Posted 5 months ago

“I just want to write and say a great thank you!! My trip in store on Bank Holiday Monday was something to write about as I received exceptional customer service from the Fenty Beauty ladies; Bianca and Janina. As I arrived I was greeted almost immediately and then all 3 ladies continued to engage with me the whole time, discussing the products and the availability. One individual even when to seek out stock for. I felt very well looked after and these days customer service can feel very rare so thank you ladies for restoring my faith. I found out one Harvey Nichols ambassador was a manager, they say great leadership is seen and it was.”

Posted 1 year ago

“Purchased 2 pairs of Vivienne Westwood Jewelry from Harvey Nichols online. I am in the US, and I was pretty worried because a lot of my Vivienne purchases from other UK retailers have been a nightmare. However, Harvey Nichols served & delivered. I am so pleased with the products (perfect condition, just as described) In arrived in a timely manner. The packaging was also secure & aesthetically pleasing. Thank you!”

Posted 1 year ago

“Visited the Leeds store today 26/5/22 to purchase the shoes of my dreams as i'm getting married next week (yes I know i'm cutting it short). Just got to say the lovely gentleman sales assistant was totally wonderful, helpful and a spot on in every way, sorry I didn't get his name (tall fella gay as a feather duster) but am sure he is a highly regarded member off staff so many thanks to him. Oh and the Christian Louboutins are murder but the look fabulous.”

Posted 1 year ago

“Very happy with my order,super fast shipping the item was flawless ,was a pleasant experience.”

Posted 2 years ago

“This was my first time ever ordering from Harvey Nichols. I must say I ordered two Coach NY Disney x Coach x Keith Haring items. A sling (15 academy backpack pictured)bag and a (red & yellow pictured)charm. The bag was sold out in USA and the charm was only available over seas. The items arrived super quickly and packed so very well. I didn’t need to go through a third party to get these items to me in the states. I had forgotten to apply a discount code to my order. When I contacted them through their email system they replied within a few weeks with the refund applied promptly. They were awesome!!! I will be a repeat customer! Thanks!”

Posted 3 years ago

“Beautifully packed good communication and prompt delivery”

Posted 3 years ago

“Fantastic experience thanks to Suzanne who helped me so much over the phone, such a swift and smooth experience with the most amazing garments, fast delivery and great customer care ! Thank you Suzanne Gaul and her assistant Amy !”

Posted 4 years ago

“Received very good customer service whilst pairing of Louboutins however once I got home decided they were too small. Called Chris and we arranged for me to post back whilst he got a pair from another store. The new pair will be delivered to me only 6 days from my first call. Amazing service, took all my worry away, nothing was too much trouble, so very helpful.”

Posted 4 years ago

“Yes. It was great. Absolutely great.”

Posted 4 years ago

“So polite non judgmental prepared to bend over backwards to find an item for you”

Posted 5 years ago

“Best luxury department store. There’s a variety of clothes and trainers for everyone. Spoilt for choice!”

Posted 5 years ago

“Seem to be the only stockists i Dublin of Stone Island clothing range. Sale item. Very Happy with purchase.”

Posted 6 years ago

“Excellent click and collect service, very quick.”

Posted 6 years ago

“Awesome stuff love the products love it!!”

Posted 6 years ago

“It takes more than 2 months in shipping and still have not received it.”

Posted 2 years ago

“I have previously loved shopping at Harvey Nichols but the Edinburgh shop is horrible. The only staff who make any effort are generally those in the food court. I have a few times been walking around the men's and women's wear departments looking for help or to try something on and have been completely ignored; once a woman came from the other side of the shop to help me even though someone was stood a metre away from me and was clearly ignoring me. I also have found out that they sell real fur, having reintroduced it a few years ago, despite the previous ban on real fur in their shops which I think is despicable.”

Posted 5 years ago

“Optional 10% on a meal not made clear and added to the bill without asking including a (admittedly small) charitable donation”

Posted 6 years ago

“I returned a dress I bought from Harvey Nichols nearly 4 months ago what I gave a lot of money for with tracking number they never did return my money or my dress now There saying it’s too late to do anything is there a further complaints team I can go to this is so not expectable I never seen or heard ruder people to deal with also”

Harvey Nichols 1 star review on 7th March 2024

Harvey Nichols 1 star review on 7th March 2024

Harvey Nichols 1 star review on 7th March 2024

Posted 1 month ago

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Harvey Nichols is rated 2.4 based on 49 reviews