Harvey Nichols Reviews

Name: Harvey Nichols
Rating: 2.37

2.4 Rating 49 Reviews

33 %

of reviewers recommend Harvey Nichols

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2.4

Based on 49 reviews


Shipping & Delivery
Delivery Methods	Courier
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 61%
Accurate And Undamaged Orders	Greater than 54%
Customer Service
Communication Channels	Telephone, Email

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Harvey Nichols 1 star review on 7th March 2024

Anonymous

Harvey Nichols 1 star review on 9th January 2023

Rebecca Dales

Harvey Nichols 1 star review on 22nd June 2020

Sophie

Anonymous

Anonymous // 01/01/2019

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“I ordered a pair of trousers from Harvey Nichols, which have never been delivered. I have phoned Harvey Nichols and emailed several times over the last three weeks. Claire the manager in customer services was unhelpful, unsympathetic and generally cold. She has refused to send me a replacement or refund me ? I feel this is disgraceful customer service. I trusted Harvey Nichols and have shopped with you many times. But I will never step foot in your stores again. I have paid for something that I didn’t receive.”

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Posted 4 years ago

“From a so called high end store I would expect better customer service. I could not order for delivery as Friday was too late for Christmas delivery but not click and collect, so ordered click and collect and paid in full. Went to pick up my order on Monday to be told it was not ready and wouldn't be until after Christmas,. I discussed a refund so I could re purchase in store only to be told it would take 10 working days, so Harvey Nichols will have had my money for a total of 22 days without parting with any goods. Apparently, Saturday and Sunday are not working days so they cannot provide the order or refund before Christmas, if I could have put a zero star rating I would have. Spoke to Hannah and Chloe. No managers available and you cannot speak to anyone at the Manchester store, all calls get re-directed to Edinburgh...very disappointed and will go to Selfridges in future.”

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Posted 4 years ago

“I ordered a wine collection on the online site. 2 hours later they cancelled the order without explanation 'The above order has been cancelled. We regret that things didn’t work out on this occasion'. No solutions / options, just this. And the E mail address they offered for support isn't even in operation. Poor Ecom experience, given HN's positioning its just not good enough - online needs to meet store positioning, not be worse than generic Amazon. But Amazon came to rescue, I'd prefer to support physical stores, but HN needs to improve, Fortnum & Mason do it much better.”

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Posted 4 years ago

“Ordered online, missing 3 out of 4 items and concluded that they are not responsible. No refund, no apology or offer of sending out 3 items they didn't pack. 2 lipsticks and a mascara on their 30% shopping discount.”

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Posted 4 years ago

“Very disappointing experience in a "luxury" department store.NO RECOMMENDED I am a lover of make up I was very excited to go to Harvey Nichols and enjoy the amazing selection of high-quality makeup brands. My disappointment starts in the disgusting condition of the tester in Ysl, lipstick with fluff and hair on them, foundation tester dripping over displays, primer tester has a dry product that hasn't been clean in ages, unbelievable conditions for a "luxury" brand. Customer service in this "prestigious" brand was poor and rude. Spanish, Italian lady with a very poor English, serve me with very bad manners and rushing the consultation with me. When I ask to be colour match she took a set of brushes from a drawer in absolutely disgusting conditions,what for I ask her to please to make sure the brush she uses with me was clean, as I have very sensitive skin, very rude and aggressive she mentions that all the brushes were clean, when I can clearly see rest of makeup on them. I felt very intimidated by her behaviour, and how aggressive she was applying foundation on me. I ask her if there was a counter manager with who I could have a word, and with a sarcastic smile on her face, she mentions she was the business manager while she walks away from me, to speak with somebody else from another counter in her mother tongue language, again with a very aggressive body language. I was very shocked, so I left with an incredible disheartened feeling. I don't even understand how companies as YSL and HARVEY NICHOLS, allowed this type of behaviour. How is possible that a manager in a luxury department store, don't speak proper English, doesn't care about counter hygiene conditions, use dirty brushes on customers, and she is so rude and aggressive. A rash appears few the day after in my face and I had to treat by a doctor. I will never come back to this department store.”

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Posted 4 years ago

“I have a major problem with a store that sends you a faulty item and then refuses to let you return/replace it!! Not acceptable. Terrible customer services since too.”

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Posted 4 years ago

“I purchaed my wedding dress at Harvey Nicols and it arrived while I was overseas visiting my family for Christmas. When I arrived home, I tried it on and it did not fit. They have refused to exchange it for a different size because it was after their 14 day return policy. I was even willing to pay postage or return it in store. I could understand not refunding money but I simply want a different size. I will not be shopping with them again.”

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Posted 5 years ago

“They didnt for what you pay i found the stitching not good.!!!!”

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Posted 5 years ago

“Cancelled my order as the item was out of stock and said that I have not been charged. 4 days later my credit card account shows that the amount for the order is a still a pending transaction and I cannot access the funds. Ridiculous!”

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Posted 6 years ago

Harvey Nichols is rated 2.4 based on 49 reviews