Hattons Model Railways Reviews

Name: Hattons Model Railways
Rating: 4.71

4.7 Rating 370 Reviews

92 %

of reviewers recommend Hattons Model Railways

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Metrics

4.7

Based on 370 reviews

Shipping & Delivery
Delivery Methods	Postal Service, Courier
Average Delivery Time	Next Day
On-time Delivery	98%
Accurate And Undamaged Orders	96%
Customer Service
Communication Channels	Email, Telephone, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.9 out of 5

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Phone:

01517333655

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Hattons Model Railways 5 star review on 1st August 2022

Bill Gillespie

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“I have always been very happy with the products and the service you have provided”

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Posted 7 years ago

“Received quickly and all good Thanks”

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Posted 7 years ago

“I have been buying from Hattons on-and-off for some years now and am totally satisfied with their products, service and very fair postage rates. Hope to continue for years to come.”

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Posted 7 years ago

“Hatton's. Excellent products at a fair price, plus great customer support and backup service. Thank you Hatton's. Cheers. James D Flynn.”

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Posted 7 years ago

“My order was dealt with quickly and delivered via DPD within 24 hours. The model (previously owned) was exactly as described - in as new condition and works perfectly. Excellent.”

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Posted 7 years ago

“Very helpful staff, prompt delivery good selection of stuff”

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Posted 7 years ago

“excellent service easy to talk to great prices”

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Posted 7 years ago

“A very good firm to deal with and reasonable prices.”

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Posted 7 years ago

“Everyone is alway pleasant and helpful. Makes for a pleasurable experience to deal with you. First port of call for me.”

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Posted 7 years ago

“Hattons were once great when they were in Liverpool and Ron Hatton ran the shop. Sadly they are in the Arse end of nowhere in Widnes theres no transport to the new shop and they are Abysmal and hopeless. I am free of them now I deal direct with Hornby, Dapol, DJ Models, Oxford Rail, Bachmann and Peco so go direct and STUFF HATTONS!”

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Posted 7 years ago

“Ordered the new Dapol gwr railcar, very efficient when ordered, postage only £4, very good, item arrived well packed and quick over the Christmas period, and I am well pleased with the service, thank you very much.......Dave brighty......”

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Posted 7 years ago

“Friendly service, followed by prompt delivery of items ordered.”

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Posted 7 years ago

“I contacted Hatton to order some stock, very helpful indeed, excellent customer service , ordered my stock, arrived safely and well packed, will certainly use again. Thank you. Highly recommended.”

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Posted 7 years ago

“Iv e made a few transactions over the year's in N and oo . Great service and on time delivery's. I will be using them again on my latest N gauge layout.”

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Posted 7 years ago

“Have ordered from Hattons a few times and have always found the service to be excellent, prices very keen delivery and packaging first class.”

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Posted 7 years ago

“What a service! 2 GF coaches ordered Thursday, posted yesterday 2nd class, arrived today. Always pleased to do business with you. David Noble”

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Posted 7 years ago

“I ordered a train and had a lovely email telling me my order has been accepted and was being dealt with. A week later I had heard nothing about despatch so I emailed them to ask what was happening. As this was a Christmas present I was horrified to be told that they had ‘thought’ the item was in stock, but it wasn’t.... so my order had been cancelled and I was given a full refund.... 1) I had to contact them to find out what was going on. 2) There was no attempt to offset my inconvenience, and lost week pre Christmas, by offering me an alternative or even trying to retain my business. 3) On asking about an alternative I was offered free postage - big deal! I bought a better new replacement on eBay Very disappointed - how can stock management be that poor in such a large company and this day and age - to take orders and not have the item in stock - and not know - THEN, when discovered, not contact the customer immediately to offer apologies and an alternative..... very poor. Will not be using them again.”

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Posted 7 years ago

“I ordered what I needed on line and received it within 2 weeks. Exactly what I ordered was received. Thanks Christine...”

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Posted 7 years ago

“Excellent range of items, attractive prices. Items I ordered very well and carefully packaged, my most recent order arrived very promptly, just 48 hours after placing my on-line order.”

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Posted 7 years ago

“Always excellent,quick polite service Cannot fault at all”

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Posted 7 years ago

Hattons Model Railways is rated 4.7 based on 370 reviews