Haus Direct Reviews

Name: Haus Direct
Address: 185, Newgate Street Retail Store, Bishop Auckland, Co. Durham
Rating: 2.52

2.5 Rating 406 Reviews

37 %

of reviewers recommend Haus Direct

Company Reviews

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Metrics

2.5

Based on 406 reviews


Shipping & Delivery
Delivery Methods	Courier
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 70%
Accurate And Undamaged Orders	95%
Customer Service
Communication Channels	Email, Telephone
Queries Resolved In	Over A Week

Visit Website

Phone:

01388 602 640

Email:

Sales@hausdirect.com

Location:

185, Newgate Street Retail Store, Bishop Auckland
Co. Durham
DL14 7EL

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Haus Direct 5 star review on 29th June 2020

Gemma Hill

Anonymous

Anonymous // 01/01/2019

Filter: Rated 2 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“I emailed on 5 June to say the table was delivered but was damaged. 16 June now and not received a reply.”

Helpful Report

Posted 2 years ago

“Further update to my order dated 5 July (2020). I had a call from Haus a few days ago saying delivery would be about end of Sept. We had a long discussion about the bad reviews (incl mine) - Haus even now seem to me to be blaming customers for complaining and not looking at their own process and (lack of) communication. Anyway, had a call from the transport co today - delivery fixed for 7 October so I've increased my rating to 2 stars. Will update next week. I am sure Haus is genuine, that there has been a very significant increase in orders - does seem to be the desks for people homeworking that is the issue and all of you will get your orders in the fullness of time. In my case 70 working days or 3 months and 2 days (assuming delivery is as scheduled).”

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Posted 3 years ago

“My order for a desk was placed on 14 Jun with a 4 to 6 week delivery time, Im still waiting, even though the payment has been taken from my account.”

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Posted 3 years ago

“I ordered desk on 26th May - it said "in stock - 5-10 days delivery" I finally received desk today on 28th July I like the desk, it's well made, was well delivered by couriers with good communication and updates and was a good price I didn't like the two months of my life I wasted on countless emails, phone calls, social etc. to try and get updates Pause your advertising, employ more staff and be better at customer service Also don't say items can be delivered in 10 days when they can't To those worrying that this is a scam, they aren't, they are real, they just have some significant problems managing their business at the moment - and if they've really had 8x increase in demand - then my sympathy is limited - how many businesses in the UK would kill for any increase in demand at the moment - lots”

Helpful Report

Posted 3 years ago

“I ordered a desk on the 16th of May and as of yet I still haven't received it .I have managed to speak to the company a few weeks away and although very apologetic I still haven't any idea when the desk will arrive . I decided to cancel my order and sent them an email to request this and rang several times but after waiting on hold for eternity it just goes to answerphone . So I don't know if I am getting a refund or even if I am getting a desk We all understand the overwhelming challenges you are facing but without customers you would have a company Please please can someone contact me You really are letting yourselves down Haus”

Helpful Report

Posted 3 years ago

“Same for me as below....ordered a desk on May 26th and its now June 17th and nothing from Haus Direct other than an order confirmation. Sent a chaser and no response...now listening to the annoying muzak on the phone...actually, just got message after 6 minutes saing they are busy and leave a number. Ditto.. the Covid-19 sympathy but many other companies are now operating pretty much normally, and of 100% importance, keeping their customers informed. No information and no ability to connect = fed up and lost customer! The first and now the last purchase I will make from Haus Direct!”

Helpful Report

Posted 3 years ago

“Ordered a desk online .. expected delivery 10-15 working days. Im concerned over the desk not arriving due to nobody has emailed me back or would answer the phone. I understand with COVID-19 its hard for your customer service team just would like some reassurance on this matter???”

Helpful Report

Posted 3 years ago

“Ordered 31 jan. still not received goods (a chair) or had any comms from the company except the call I made to them. Now they’re not answering phones. Poor.”

Helpful Report

Posted 3 years ago

“I placed an order on May 5th for two bean bags and have heard nothing since receiving my order confirmation it’s now 21 days later. I’ve called them 7 times and only managed to speak to someone last week how assured me that me item was ready and should be dispatched any day but when I log in the status of my order is still processing.. They have taken £250 out of my account.”

Helpful Report

Posted 3 years ago

“Appalling service. I order an item and at the time was given a 3-7 day delivery window. And yet after two weeks of waiting and several calls full of misinformation, I have been told it will be another two weeks. I understand of the challenges that the present environment brings but such a complete disregard for customers is truly staggering. Suffice to say I have cancelled my order and will never either order from them again or tell anyone to do so.”

Helpful Report

Posted 3 years ago

“After placing an order on 10th December we were lead to believe from the website that we would receive the item prior to Christmas, which is fantastic when it's a Christmas gift! We had no confirmation of delivery details for over 1 week and despite chasing - Still no response from 3 emails chasing up the product, all totally ignored. Called and held for over 15 minutes each time only to be then told the lines are busy and to call back another time! After much frustration, calls, voice mails, emails etc we eventually got the item on the 20th January, yes the 20th January! Item in question was a desk for my 13 year old son to go with his computer that he got for Christmas, so it was hugely disappointing for us. The desk itself is nice but the service was absolutely appalling, I am totally shocked that a business can operate like this in the current climate. Really poor service. Not impressed at all.”

Helpful Report

Posted 4 years ago

Thank you for your feedback K. We are very sorry to learn about your extended wait on your order. Please can we ask if you have noted the usual delivery lead time for the item you have purchased which is noted on the product page under the add to cart button? Some of our collections are not necessarily dispatched from UK despatch centres and can come from our European warehousing therefore our 'IN STOCK' indicator does not always mean instant delivery. Unfortunately your review is an 'unverified review' by reviews.co.uk at present as we do not have a valid order number noted which was requested at the time of leaving your comments by this service. If you can kindly provide us with this we will happily look into your case which will assist us with identifying you and our management team can contact you to discuss your experience further adding clarity on the timeframe you have experienced to that of our usual delivery window if this is outside of our timescales. Please note our team would not normally contact you unless a shipment is delayed or an issue arises on your order which maybe unforeseen at the time of purchase. We have no order details for you at present and unfortunately cannot assist you further until we are in receipt of this to investigate into the matter. We hope you can inform us of the required information for your case to be investigated into. Thank you and we look forward to hearing from you. Customer Care Team H A U S D I R E C T

Posted 4 years ago

“Received a hi-fi cabinet, paid £215.00 and 2 of us attempted to put it together. Biggest problem was the screws wouldn’t fit into the metal frame..the pre-drilled holes had not been tapped which meant it was impossible to screw in. For the price I paid , the quality should have been better.”

Helpful Report

Posted 5 years ago

Thank you for your feedback Stuart. We are sorry to learn that you have experienced some assembly difficulties, please note with the Maja Hi-Fi cabinet purchased if you can identify the parts in question we will happily replace these free of charge should these be faulty with the hole alignment. This is the first case reported on this Germany engineered piece, we will of course notify our brand partners too as this is a very popular item. Our aftercare team are here to assist you further should you wish to seek any support from us to put this right. We look forward to welcoming you back again and thank you for shopping with us. Customer Care Team H A U S

Posted 5 years ago

“The quality of the cabinet is passable, but not great. It's not particularly sturdy, the wood is thin and it has cheap looking plastic fillers. Also extremely disappointing that a piece of furniture at this price comes flat packed with a million and one screws/bolts/instructions to put it together! HAUS customer service/delivery etc. was good but I'm not impressed with the item. Overall it's like something from Ikea. Couldn't/didn't feel like we would send it back after the effort to put it together.”

Helpful Report

Posted 6 years ago

Haus Direct is rated 2.5 based on 406 reviews