Haus Direct Reviews

Name: Haus Direct
Address: 185, Newgate Street Retail Store, Bishop Auckland, Co. Durham
Rating: 2.52

2.5 Rating 406 Reviews

37 %

of reviewers recommend Haus Direct

Company Reviews

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Metrics

2.5

Based on 406 reviews


Shipping & Delivery
Delivery Methods	Courier
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 70%
Accurate And Undamaged Orders	95%
Customer Service
Communication Channels	Email, Telephone
Queries Resolved In	Over A Week

Visit Website

Phone:

01388 602 640

Email:

Sales@hausdirect.com

Location:

185, Newgate Street Retail Store, Bishop Auckland
Co. Durham
DL14 7EL

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Haus Direct 5 star review on 29th June 2020

Gemma Hill

Anonymous

Anonymous // 01/01/2019

Filter: Rated 4 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Thank you Haus direct for the delivery of my order, product as arrived as promised despite some concerns made initially through reviews I had read I called the company before ordering and was briefed on the reasons behind other customers complaining, with my credit card protection I decided to go ahead and order and pleased to say everything went smooth and boxes arrived in great condition not something I would usually look out for but just saying the transaction was a good experience and came within the advertised window. I would not hesitate to recommend from my experience. It seems like they are trying hard to keep everyone happy from my conversation with sales. Given 4 stars as I would have preferred a delivery time slot but had to wait all day, maybe harsh but in todays world i don’t think it’s unreasonable to expect it.”

Helpful Report

Posted 1 year ago

Hi Danny, Thank you for your feedback and for shopping with HAUS DIRECT. We value your custom and for taking the time to share your experience with us. It really does mean a lot to us since our historical challenges we have faced throughout this year, like many companies some periods have been harder than others, we recognise our failures with communications being diluted at times during peak periods and for our supply chain delays occurring more so this year than previous, however we always look to improve our customer offering and listen to our customers throughout our decision making development stages. We hope our improved infrastructure now will enable prospect customers to continue shopping with us in a more positive light as we look to make the most of our new service offering and test our new systems during the busy seasonal periods. Whilst we strive for perfection and high service levels we put our hands up and accept we have let many customers down at times to that of our usual standards especially our repeat customers who may have experienced the difference. Your feedback and positive experience of late is a sign that our new measures are a step in the right direction and we will share this on to the team. Thank you. Best Wishes CC Team

Posted 1 year ago

“Thank you for supplying my stunning cabinet, more than satisfied with my experience with this company and cannot fault my experience despite many others complaining, I can only imagine as my discussion with the sales team not many people really go out of there way and take the time and leave any positive feedback. I promised the team I would as it said 6 weeks received in 3.5 weeks and delivery service was fantastic, my reason for leaving 4 stars and not 5 is simply due to my difficulty placing my order online and I was frustrated with the payment page crashing on me, I’m not the best with computers but at the time it was very hard to use so I called the team up and it was all fixed in the end , probably harsh to only give 4/5 but I feel the service and delivery was exceptional and I promised I would give an honest opinion so here I am. I would certainly come back again and I can 100% validate this is a legitimate company. Faultless in my experience.”

Helpful Report

Posted 1 year ago

“I ordered a storage cupboard to a specification that I could not find elsewhere. Delivery took longer than indicated but when it arrived the quality was excellent and met my specification. Unfortunately due to my measurement error the cupboard did not fit so I arranged to return it. Again the return process took time but was successful and I obtained a full refund (less the collection charge). The whole process was handled well I just needed patience.”

Helpful Report

Posted 3 years ago

Thank you for your 4* rating feedback Mr Buckley. We value your comments and have passed your feedback on to our team. We are pleased everything was resolved for you and the outcome was a satisfactory one, thank you for taking the time to share your experience and thank you for shopping with us. Customer Care Team H A U S D I R E C T

Posted 3 years ago

“Delivery finally arrived 2 days ago, just finished building my desk, product is fantastic quality and better than expected for the price to be fair. Only gripe would be item took 1 week longer than the customer service team advised me it would, guess in the grand scheme of things 1 week is not 1 month but would be good to be told as we have a busy household and didn’t know what day it would arrive until 2 days before delivery was made, delivery team were good and they did notify me before coming but would be good let me know at the time of my enquiry last week and the team could not tell me. Maybe I am being too critical here but nonetheless it’s here and I am very happy with this buy. You have reinstated my confidence and give you 4/5 for your company rating.”

Helpful Report

Posted 3 years ago

“Our desk arrived yesterday after a long delay. After reading negative reviews we were concerned about ever getting our order, but were reassured by Haus Direct when we contacted the company. Trading during a pandemic must be a nightmare for companies trying to import and distribute orders. Thanks to Sam and an efficient courier our desk finally reached us and has been successfully assembled and put into use. Thank you Haus Direct and good luck with future trading. Please everyone be patient!”

Helpful Report

Posted 3 years ago

“I ordered a sofa last Friday and received it today, within a week and no problems. I had read a lot of bad reviews after i had purchased the sofa so was worried I would not receive this, however I was informed on the delivery times and everything ran as planned.”

Helpful Report

Posted 3 years ago

“Fab product and service. Ordered 20th May goods arrived last week. Used credit card just in case as some appear to be having communication issues, my goods were delivered in good time so no complaint. Driver seemed under pressure and left the box outside but with COVID-19 limitations on service guess that’s to be expected. Thanks haus.”

Helpful Report

Posted 3 years ago

“Unfortunately the console table came without instructions and we had to have phone directions to put it together. Apparently,they are in the process of writing the instructions . Otherwise we are very happy with our new table.”

Helpful Report

Posted 5 years ago

Thank you for your positive comments Irene. We value your feedback, we are sorry to learn about your issue with the incorrect build instructions being provided this week on your delivery, our brand partners Gillmore are working on the new instructions as discussed with the team yesterday, we are pleased the team were able to assist you with the build over the telephone. On the whole more importantly we are pleased you are happy with your purchase despite the small issue encountered on assembly, we will pass on your comments to our team, thank you for taking the time to share your experience and thank you for shopping with us. Customer Care Team H A U S D I R E C T

Posted 5 years ago

“Thank you for sorting out the damaged tv unit recently delivered, the corner appeared to have had some transit damage and thanks to Haus Direct they rectified the problem with the replacement delivered 2 days later. I’ve emailed you an image of the frank Olsen tv stand in our room, looks amazing, please pass this on to your helpful lady on the telephone as I promised her this image for your customer gallery.”

Helpful Report

Posted 5 years ago

Thank you for your review Grace. We are sorry to learn about the initial transit damage reported and are pleased to hear this was promptly rectified with a satisfactory remedy concluded within 2 working days. We love the image provided and we have passed this on to the relevant department to feature in our future marketing campaign (customer shared photos gallery). We will also pass on your comments to the team and once again thank you for shopping with us. Kind regards Customer Care Team H A U S D I R E C T

Posted 5 years ago

“Great service, prompt delivery. Would have been ideal if we had a time slot and didn't have to wait in all day, but on the whole a great product and good experience.”

Helpful Report

Posted 5 years ago

Thank you for your positive comments, we value your 4* feedback and of course we would like to make this a 5* experience, nonetheless it is great to see you are happy with the service on the whole, we will pass on your comments to our team. Thank you for taking the time to share your experience with us. Unfortunately due to many items delivered via third party services we cannot offer the same delivery experience on every purchase with regards to timed deliveries, each item factors costs associated to them and to remain competitive without reducing your overall service level experience to much we have to apply the best service available in the interest of the product itself whether a small or large piece. With some goods prone to transit handling damages we select the service best suited which can often impact the timeframe and service execution i.e. time slot or all day slot to ensure the product is delivered from A to B in an expected and satisfactory condition. We hope this clears your concerns as to why you did not get a timed slot like your previous order from us as advised on the phone by our team also. Thank you for shopping with us again. Customer Care Team H A U S

Posted 5 years ago

“Today received my Maximus desk. Great quality! It was worth the wait. When I ordered I underestimated the 4-6 weeks delivery time, in fact I started thinking to the worst, but after calling the customer center have been reassured that the delivery was going to happen by the 6th week as the product was made in germany. I would definitely order again from Haus direct in the future.”

Helpful Report

Posted 5 years ago

Thank you for your positive feedback Sara. We are pleased to learn you have had a positive experience with us and we value your comments and will certainly pass this on to our team. We look forward to welcoming you back in the future and once again thank you for shopping with us. Customer Care Team H A U S

Posted 5 years ago

“Excellent product, courier driver could have been a little more happier as this would have made me give you 5*, a smile does not cost anything, maybe this is my age showing. All in all great product from last weeks purchase, our console table is now built and the wife loves it so thats a result for me! :-) Great site with a great offering! Sure to visit again.”

Helpful Report

Posted 5 years ago

Thank you for your positive feedback. We are pleased to learn you have had a positive experience with us and we will pass your comments on to our third party courier team who were assigned to oversee your order. We look forward to welcoming you back in the future and once again thank you for shopping with us. Customer Care Team H A U S

Posted 5 years ago

“Problem with desk but resolved after 10 days from Haus -Germany brand distributor. My son loves it!”

Helpful Report

Posted 6 years ago

Thank you for your feedback. We are pleased your damaged part was resolved with a replacement within our usual timeframes for part replacement. We look forward to hearing from you again and thank you for shopping with us. Customer Care Team H A U S

Posted 6 years ago

“Quick delivery items arrived after 48 hours, brilliant saving with the voucher code shame you didn’t have 2 more chairs in stock, we will keep looking on your site. All the best.”

Helpful Report

Posted 6 years ago

Thank you for your positive words. We look forward to hearing from you again and stock levels do change so please do sign up to our 'back in stock' notification emails for the item you have purchased and you will receive an email once this is back in stock. Thank you for shopping with us. Customer Care Team H A U S

Posted 6 years ago

Haus Direct is rated 2.5 based on 406 reviews