Haus Direct Reviews

Name: Haus Direct
Address: 185, Newgate Street Retail Store, Bishop Auckland, Co. Durham
Rating: 2.52

2.5 Rating 406 Reviews

37 %

of reviewers recommend Haus Direct

Company Reviews

Questions

Metrics

2.5

Based on 406 reviews


Shipping & Delivery
Delivery Methods	Courier
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 70%
Accurate And Undamaged Orders	95%
Customer Service
Communication Channels	Email, Telephone
Queries Resolved In	Over A Week

Visit Website

Phone:

01388 602 640

Email:

Sales@hausdirect.com

Location:

185, Newgate Street Retail Store, Bishop Auckland
Co. Durham
DL14 7EL

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Haus Direct 5 star review on 29th June 2020

Gemma Hill

Anonymous

Anonymous // 01/01/2019

Filter: Rated 3 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Finally I got a call from hausdirect and they have now refunded me. They were apologetic for the inconvenience. I explained that they need to communicate with their customers a lot better, which hopefully was taken on board. From the chat I had, I rescind my previous comment about the scam. They seem legit. In general, please check reviews of any company online first before you make a purchase to make sure you are confident with the customer satisfaction, I certainly will from now on. And if possible, use a credit card for more expensive purchases as it should offer more protection should something go wrong.”

Helpful Report

Posted 3 years ago

Hello Damian, Thank you for your feedback. We are sorry to see your order was incomplete despite the goods being despatched from our manufacturers, upon investigation we can see that the beanbags failed delivery and were returned to our manufacturers, the reasons for the returned items are unknown due to the length of time at present, but we are pleased you have brought this to our attention and since refunded you, sadly when goods are released our system will classify the order as complete, what we do not monitor from third party despatches which in your case was a despatch from our manufacturer as to why the items were failed in the first instance from acceptance, with the lock down closures also this has impacting a number of depots from not returning goods in a timely manner and with limited warehouse staff at the despatch centre in question this was stored upon returned but not noted against the stock inventory until several weeks later, we have since reviewed this matter and have changed the processes on returns when and if we experience any further guidelines for closures by the government, please contact our team on 0333 242 0688 if you do give us another opportunity, unless you are calling us outside of business hours calls are always answered on this number within 30 seconds Monday-Friday between 9am-6pm, thank you for giving us this opportunity and we are sorry to see you go. Customer Care Team H A U S D I R E C T

Posted 3 years ago

“Well my desk was delivered 7 October and I have to say I'm really quite happy with it - just I ordered it 5 July so delivery was 70+ working days later. The desk is good quality and I managed to put it together with no issues. My company will enable me to reclaim the expense - but will Haus send me a VAT invoice??? No answer to my emails as usual - so I'm going nuclear now and taking the matter up with my friends in HMRC. I do have to say I will not be using Haus again and advise people to stay clear until they sort their customer services out and stop taking payment until delivery as per their mails.”

Helpful Report

Posted 3 years ago

“I am very happy with the quality and price of the desk I purchased as part of a scheme my employer has to enable workers to work safely and comfortably from home. Were my review based on this alone, I would give the company five stars. I am also very happy with the delivery company which were used - IT Distribution UK Ltd. They were very sympathetic to all the problems I have had with Haus Direct around the waiting time for the product and extremely poor responses to my calls and emails (ie, non-existent until I evoked my Consumer Rights and potential Breach of Contract). They arranged an extremely prompt delivery and delivered my desk exactly when they told me they would. Their staff were exceptional - friendly, polite and helpful. Haus Direct, Joe was very helpful and gave me an hour of his time on the phone, eventually, but WHY did it take so long for you to respond to my many emails and phone calls? To improve and gain 5 stars, you really do need to make it much clearer to website visitors that certain items of furniture will take four to six weeks to arrive in the UK and that you can add on further weeks the other side for standard warehouse-to-home delivery. Embedding this in a tiny section right at the bottom of the page for customers to click on simply isn't good enough, in my view. If you say you will not debit the purchase cost to the consumer until the items are dispatched. you really do need to adhere to this (hence the evoking of potential Breach of Contract). And, finally, if customers ring you or email you, PLEASE RESPOND! All ended well in the end, but I wouldn't recommend Haus Direct to my friends or colleagues.”

Helpful Report

Posted 3 years ago

“Fulfilling my promise to change my terrible review. Ordered a desk 10th May and like everyone else seemed to experience no communication or updates. Frustrated calls unanswered, messages left and no return call. After I left a message claiming I was currently claiming a chargeback I received a call from Tom. Long conversation and explanation of not being able to keep up with demand. Ultimatum of one more week and if still not received chargeback would be requested. Fast forward to 02/07/20 - desk arrived Tom you kept your word!. Still need to work on customer service but I eventually received my item and very pleased.”

Helpful Report

Posted 3 years ago

“I have had the same problem as most other people. Ordered a desk that was taking an age to be delivered so rang and cancelled the order. Over a week later I had not received a refund or an email confirming cancellation. Tried several times over a couple of days to contact the company but only ever got a voicemail service. Was getting very worried after then reading reviews of the company. Eventually though, I did get through and spoke to a guy who was very helpful and appologetic and explained that they were swamped with orders and very under staffed due to covid 19. He immediately sent me through confirmation of my cancelled order and money was back in my account the next day. I would re-order from this company when things settle down and have just experienced exactly the same problem with B&Q. Its just the current situation.”

Helpful Report

Posted 3 years ago

“I can’t really say much about the product as I haven’t received it yet. The problem is I ordered a desk on the 11th of May which they promptly took £189. After leaving all of our details on the order form, telephone number,address, email address. We have never received a confirmation of the order, a receipt, a letter, email etc. The only Proof we have is on our bank statement as we paid by debit card. I have contacted this company about 20 times via phone but never had a reply as the message box is always full (other complaining customers I suspect) and have also sent about six emails which have been blanked. I don’t know whether This desk is coming or whether to cancel it at the bank as a fraudulent transaction. We appreciate the horrendous time that we are going through, however if you are still running your business online you should still be running the correct customer service and documentation support. I shall give it seven more days for some form of contact/reassurance that the product is still on order Or is being delivered or something.”

Helpful Report

Posted 3 years ago

“I am currently waiting for a desk which I ordered. Having not been able to contact the company by phone/email I have now just had a callback from a member of their customer service team. He has assured me the desk is being processed but their system can only show a processed or shipment update against the order. Fingers crossed the item should arrive shortly (as i am still within my delivery times ) but just want to let people know my positive experience after being concerned”

Helpful Report

Posted 3 years ago

Haus Direct is rated 2.5 based on 406 reviews