“I ordered an item from them 18 days ago and still have not received my purchase, I was told by them that I couldn't put in a claim for another 5 days, what absolutely poor and shoddy service, how do they keep in business?”
“DO NOT USE! Credit Card payment system is either insecure, corrupt or fraudulent. My (new) card was hacked just a few days after I used it for the first and only time, at this site. I bought someone in Nizhny Novgorod a sofa or something a few days later, apparently. You will be mugged. STAY CLEAR.”
“I'm writing to support the other recently posted reviews here regarding the outrageous and misleading wait times. With no notification I have had a product moved back several times from my initial order in NOVEMBER 2019! Now moved to April 2020! As was out of stock when I ordered, was told 6 weeks. This was rhen moved back again and again. I shall be asking for a refund this morning. Just ridiculous. Makes me wonder how much money they sit on in this way (probably making money) until folks get a refund out of frustration. Should not be taking orders on products they know they cannot supply. Fuming.”
“Absolutely disgusted with this company. Will never ever order from them again. Still waiting for my order. They said it’s coming 2nd class from jersey!! I’m in England and so far been 2 weeks!! I now have to get this refund reversed through the fraud team at my bank. I’m not letting this go.
I’ll spread everywhere I can, how unscrupulous and misleading this company actually is. Will go back to ordering from my regular place. I’ve waited so long for nothing. Please people, heed this warning, unless you like getting the run around and not receiving your products. Avoid avoid avoid”
“Sold a product that should not be sold in the EU, due to not having a use by date. Suspect short dated stuff bought cheaply in the States and sold onto mugs.”
“Be very careful ordering from these guys. I've just requested a refund on two products which clearly showed "In Stock" status when I ordered on 13 Jan. My order confirmation was emailed with a delivery date 2 weeks away, 28 Jan. The next day, an email arrived informing me the delivery date for 2 of my items had been revised to 9 March! I called and was told this was because goods were coming from the US. To her credit, I've just had a call back from April in Customer Services, based in the Philippines, who's confirmed that my refund will reach me within 3 days. However, I could have done without wasting this time and will never order from Health Monthly again. I see similar review below and wish I'd read them first.”
“Received my order in a timely fashion. HM customer service was great to deal with when placing an order over the phone. I'll continue ordering with them.”
“Wow horrific is an understatement. I ordered weeks ago, called the customer service number 17 times before it was answered, and found out the item is being shipped from the States and will be weeks?! Had I known I would have spent a little more and just got them from another trustworthy company known. I ordered with time to not run out, and now have been without my tablets for three weeks. I had to just buy from the high street anyway, waste of time.”
“Deplorable level of service from this Company, from whom I have been regularly ordering pharmaceuticals for about 4 years. Their delivery arrangements are haphazard, unpredictable and unreliable, with items often late delivered, or, in my latest event, not delivered at all. Having waited over a week for an item to be delivered, I contacted their customer services requesting a refund. My request was declined and I was not offered a replacement. I paid an exorbitant shipping charge of £7.98 which is probably double the cost of UK postage for the single item I ordered.
This is tantamount to fraud. I have escalated this dispute to a formal claim with PayPal, whom I have requested to take whatever steps are necessary to recover the refund to which I am entitled.
I will never use this Company again: it is far easier and less expensive to buy in-store from other suppliers.
Chris Basley.”
“I’m mesmerised with this company and it’s business procedure. I placed a order and the postal costs were astonishing. I gave them a call with little or no help. A month later and out of the blue I receive a email asking me to leave feedback which I did. I have to say it was not positive. Then I received a part refund asking me to remove my feedback. Oh I think we call that bribery. Can you believe that !!! That made the situation even worse hence this review. I’ve also requested a call this Monday to discuss. I may take this further, but let’s see how Monday goes. Please do not deal with this company as you will get stung. I also looked at other reviews and it’s shocking reading”
“ordered 3 items and only received 2 - over a month now and I have to do all the chasing - NEVER AGAIN will I do business with these clowns. The company is in the Philippines by the way.”
“Health Monthly are a great supplier for me to get my supplements from. Their site is clean and easy to navigate, their discounts make their quality supplements far more affordable than other places online, and I can always rely on the products they sell to keep me in good health.”
“Great products and customer service from HealthMonthly. I ordered a few bottles of Vitamin D and Probiotics, they arrived in 2 separate packages within the delivery estimate. Very happy and will definitely be ordering again.”
“I find HealthMonthly to have the best range of products around and at the best prices. I have ordered through their site many times without issue. I find the delivery to be very good considering the cost savings compared to other sites. Will continue to use and recommend to others!”
“I ordered some Natrol Multiple for Women Multivitamin and the delivery arrived on the day expected. Happy with their service.
I have also noticed that their website has been refreshed recently. Well done for that. Much better than before!”
