HeatandPlumb Reviews

2.1 Rating 129 Reviews

25 %

of reviewers recommend HeatandPlumb

2.1

Based on 129 reviews


Shipping & Delivery
Delivery Methods	Courier
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 47%
Accurate And Undamaged Orders	Greater than 55%
Customer Service
Communication Channels	Telephone, Email, Live Chat
Queries Resolved In	6 - 12 Hours
Customer Service	1.7 out of 5
Returns & Refunds
Refunds Process	Difficult
Returns Process	Could Be Better

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Returns

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Customer Service

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About HeatandPlumb:

Buy Heating and Plumbing supplies Online who has Over 55,000 DIY Supplies, Fittings and Materials at amazing prices. HeatandPlumb.com has become a household name amongst the DIY in who is frequently processing 3000 plus orders per month the UK. Some of our best-performing product ranges include boilers, bathroom suites, shower enclosures, radiators and disabled products.

Visit Website

Phone:

0120 881 2587

Email:

sales@heatandplumb.com

Location:

72 Molesworth Street, Wadebridge
Cornwall
PL27 7DS

How is HeatandPlumb returns process?

Helpful Report

(2 months ago)

Greater than 95% of reviewers feedback is HeatandPlumb returns process could be better.

Helpful Report

(2 months ago)

40.00%

Industry Average

“ Quick delivery, items as described, but their returns system is difficult. They demand pictures to prove the packaging is in perfect order, and then insist return is by their van, quoting a combined carriage and restocking charge. Not pleasant to speak to. Not sure that I will deal with them again. ”

- Brian M

“ Ordered cloakroom basin and unit. I wanted to return them as they were slightly too wide, I was 2 days over their 30 days returns policy and they refused point blank to accept them back. Despite me ordering another basin and unit from them and spending over 1k on other stuff. So disappointed in their lack of flexibility. ”

- Lorraine Styles

“ Late delivery Sent wrong item Never sent returns form so was unable to get refund I will never use this company again Be warned ”

- Simon

HeatandPlumb Reviews

Returns - Difficult