Uber Support have a Customer Happiness Grade of C-. Customers are happy with their prices, delivery and customer service but are unhappy with their returns process and refunds.
“
Drivers are not accepting due to the price shown in the app and they are cancelling the ride after reaching the location
”
- Anonymous
“
why does the price change after the ride has already been completed?
”
- Anonymous
“
I'm very disappointed with the service, always showing a price when you order your car, then when you get charged, it charged you between 1 to 3 dollars up.
”
- Anonymous
“
Uber is ok in its own way both delivery and ordering.
”
- Anonymous
“
I like delivering for Uber and making the customers happy BUT sometimes the pay isn't worth it and if you have to cancel a delivery because something is wrong with the system at the restaurant,out of food or somebody else picked the order up you DONT get a reimbursement for wasting your gas going across town.
”
- Anonymous
“
I do not recommend working for Uber as a delivery driver.
”
- Adina J Rash
“
Service, delivery and returns and refund!!
I placed an order with the restaurant called Yoshi here in Temple Texas.
”
- Latoya Ethridge
“
My account has not been hacked and Uber refuses to refund the travel that I did not do.
”
- Denise Meyerson
“
the restaurant didn’t have what I ordered because it was probably 7 PM but they called me to cancel my order because they were trying to do that so I did and I called Uber for a refund and they said they couldn’t refund me because they have already started preparing my order which was not true.
”
- Sylvia D
“
I used my cash app card for payment for a ride and I had it off when the first charge came in and it was declined . Then I turned it on and uber then charged me two times for the exact same ride . They refuse to refund me the money even though I have sent documentation from cash app that both payments were processed.
”
- Anonymous
“
Uber has a responsibility to vet its drivers and ensure a safe and professional service, especially for vulnerable passengers on medical trips.
”
- Sarah
“
Mostly in peak hours you will never get a ride. Then why do you boast about your app. Then, drivers keep cancelling.. Horrible service when we require the most
”
- Anonymous
“
A scheduled Uber ride with Vanae
On April 07, resulted in my mother being scammed for 55$, since when I was out unloading the luggage, she told her the amount.
The ride had already been prepaid on the app. Uber also has zero customer service. Beware!!
”
- Mitch seifer