Uber Support have a Customer Happiness Grade of C-. Customers are happy with their prices, delivery and customer service but are unhappy with their returns process and refunds.
“
I booked a ride with Uber 1.4 miles price $5 and some change. Checked Lyft price for the same location $14 and some change. Forget Lyft!!!!!
”
- Charles Isabell
“
Drivers are not accepting due to the price shown in the app and they are cancelling the ride after reaching the location
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- Anonymous
“
why does the price change after the ride has already been completed?
”
- Anonymous
“
Uber is ok in its own way both delivery and ordering.
”
- Anonymous
“
I like delivering for Uber and making the customers happy BUT sometimes the pay isn't worth it and if you have to cancel a delivery because something is wrong with the system at the restaurant,out of food or somebody else picked the order up you DONT get a reimbursement for wasting your gas going across town.
”
- Anonymous
“
I do not recommend working for Uber as a delivery driver.
”
- Adina J Rash
“
Service, delivery and returns and refund!!
I placed an order with the restaurant called Yoshi here in Temple Texas.
”
- Latoya Ethridge
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I followed all their steps, sent pictures, and explained the issue, but instead of helping, they closed my case and refused to give me a refund.
”
- Ana
“
I received a refund for this ride the same day.
”
- Jennifer
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My uber driver stole half of my order and when I reached out to customer service they continue to say they can’t refund me or assist me with any type of credit. I paid for something I did not receive and the customer service gave me so much unnecessary attitude.
”
- Anonymous
“
service is good. but sometimes the driver talk so rudely and also nowadays uber is charging extra fare. the fare in which we have booked and the fare we pay on the stop it's very high.
I booked a cab from jasola to lajpat in almost 270₹ but at the end of the trip I had paid almost 350₹ which is very higher than I have booked my cab for.
”
- Anonymous
“
His son's service in the Marines gave him unique access to the base, solving our immediate transportation problems.
”
- Allison W-C
“
He actually stacked the boxes in my storage closet!! I'm so impressed with this gentleman's customer service that I would absolutely want him to deliver for me again!
THANK YOU CHIBUZOR O.
”
- Deb Bloor
