Login
Start Free Trial Are you a business? Click Here

Uber Support Reviews

1.1 Rating 2,607 Reviews
C-
Happiness Grade

Uber Support have a Customer Happiness Grade of C-. Customers are happy with their prices, delivery and customer service but are unhappy with their returns process and refunds.

B-

Price - Excellent

71.43%
Industry Average
I booked a ride with Uber 1.4 miles price $5 and some change. Checked Lyft price for the same location $14 and some change. Forget Lyft!!!!!
- Charles Isabell
Drivers are not accepting due to the price shown in the app and they are cancelling the ride after reaching the location
- Anonymous
why does the price change after the ride has already been completed?
- Anonymous
C

Delivery - Average

64.83%
Industry Average
Uber is ok in its own way both delivery and ordering.
- Anonymous
I like delivering for Uber and making the customers happy BUT sometimes the pay isn't worth it and if you have to cancel a delivery because something is wrong with the system at the restaurant,out of food or somebody else picked the order up you DONT get a reimbursement for wasting your gas going across town.
- Anonymous
I do not recommend working for Uber as a delivery driver.
- Adina J Rash
D
50.00%
Industry Average
Service, delivery and returns and refund!! I placed an order with the restaurant called Yoshi here in Temple Texas.
- Latoya Ethridge
F

Refunds - Difficult

34.86%
Industry Average
They hire incompetent people that pick up multiple orders and deliver them to the wrong address. The Custmer ends up suffering for it with little to no refund and poor customer service. They need better screening of their drivers
- Anonymous
I ordered food and specified no sauce as a special request. The request was followed except for the chips, which, in any case, didn't specify and kind of sauce on the menu. I've been told repeatedly by the AI that they can't guarantee special requests, despite stating clearly that the special request didn't apply to the chips as no sauce was specified on the menu. No refund, no help, therefore no longer a customer of this app.
- Anonymous
I was also not properly assisted with my refund.
- Alphy
71.85%
Industry Average
service is good. but sometimes the driver talk so rudely and also nowadays uber is charging extra fare. the fare in which we have booked and the fare we pay on the stop it's very high. I booked a cab from jasola to lajpat in almost 270₹ but at the end of the trip I had paid almost 350₹ which is very higher than I have booked my cab for.
- Anonymous
His son's service in the Marines gave him unique access to the base, solving our immediate transportation problems.
- Allison W-C
He actually stacked the boxes in my storage closet!! I'm so impressed with this gentleman's customer service that I would absolutely want him to deliver for me again! THANK YOU CHIBUZOR O.
- Deb Bloor