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Uber Support Reviews

1.1 Rating 2,751 Reviews
E
Happiness Grade

Uber Support have a Customer Happiness Grade of E. Customers are happy with their prices, delivery and customer service but are unhappy with their returns process and refunds.

B-

Price - Excellent

72.11%
Industry Average
I booked a ride with Uber 1.4 miles price $5 and some change. Checked Lyft price for the same location $14 and some change. Forget Lyft!!!!!
- Charles Isabell
Drivers are not accepting due to the price shown in the app and they are cancelling the ride after reaching the location
- Anonymous
why does the price change after the ride has already been completed?
- Anonymous
C

Delivery - Average

63.46%
Industry Average
We utilize Uber Eats on a regular basis and appreciate the service and quality delivery. We have ordered from many local restaurants and support the efforts of the drivers by tipping and rating the service. Most drivers are professional and kind. Give it a try if you have a late night snack craving or just don't wanna go out in the rain. Pajama day or just plain pooped. Highly recommended
- Anonymous
Uber is ok in its own way both delivery and ordering.
- Anonymous
I like delivering for Uber and making the customers happy BUT sometimes the pay isn't worth it and if you have to cancel a delivery because something is wrong with the system at the restaurant,out of food or somebody else picked the order up you DONT get a reimbursement for wasting your gas going across town.
- Anonymous
F

Returns Process - Difficult

0.00%
Industry Average
Service, delivery and returns and refund!! I placed an order with the restaurant called Yoshi here in Temple Texas.
- Latoya Ethridge
E

Refunds - Difficult

35.77%
Industry Average
I attempted to get a refund for my order and several agents said the same generic response about the food not being late and they didnt give refunds for food arriving cold because "we don't gurantee the temperature of the food" If food was ordered in a restaurant and it showed up cold 1.
- Casey Holt
I received generic explanations about surge pricing, a £7 refund, a £20 Uber credit instead of addressing the actual issue, and eventually I was told that Uber considered the matter closed and would not respond to any further messages.
- Andreea
Drivers car breaks down with my food. Food sits in the car for 2 hours in the car in the hot heat. My frozen chicken is defrosted. And now it’s my fault. No refund on the chicken. What kind of business do you guys run. Not right ripping off people.
- Anonymous
72.32%
Industry Average
We utilize Uber Eats on a regular basis and appreciate the service and quality delivery. We have ordered from many local restaurants and support the efforts of the drivers by tipping and rating the service. Most drivers are professional and kind. Give it a try if you have a late night snack craving or just don't wanna go out in the rain. Pajama day or just plain pooped. Highly recommended
- Anonymous
service is good. but sometimes the driver talk so rudely and also nowadays uber is charging extra fare. the fare in which we have booked and the fare we pay on the stop it's very high. I booked a cab from jasola to lajpat in almost 270₹ but at the end of the trip I had paid almost 350₹ which is very higher than I have booked my cab for.
- Anonymous
His son's service in the Marines gave him unique access to the base, solving our immediate transportation problems.
- Allison W-C