Uber Support have a Customer Happiness Grade of C-. Customers are happy with their prices, delivery and customer service but are unhappy with their returns process and refunds.
“
I booked a ride with Uber 1.4 miles price $5 and some change. Checked Lyft price for the same location $14 and some change. Forget Lyft!!!!!
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- Charles Isabell
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Drivers are not accepting due to the price shown in the app and they are cancelling the ride after reaching the location
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- Anonymous
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why does the price change after the ride has already been completed?
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- Anonymous
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Uber is ok in its own way both delivery and ordering.
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- Anonymous
“
I like delivering for Uber and making the customers happy BUT sometimes the pay isn't worth it and if you have to cancel a delivery because something is wrong with the system at the restaurant,out of food or somebody else picked the order up you DONT get a reimbursement for wasting your gas going across town.
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- Anonymous
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I do not recommend working for Uber as a delivery driver.
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- Adina J Rash
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Service, delivery and returns and refund!!
I placed an order with the restaurant called Yoshi here in Temple Texas.
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- Latoya Ethridge
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uber offered me refund of £1.
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- Mrs Sheffield
“
This arrogant uber driver decried to give my food away to someone else when I told him the simplest of instructions!! He decided to hang up and not pick up my calls and give my food away !! Took a picture of someone else’s house and tried to hide the number whereas he’s not smart cos you can see the number and that is not my house !! I need my refund back immediately
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- Anonymous
“
The driver knew he was driving without a license, had a cracked windshield which is illegal, he couldn’t take me all the way to my actual drop off location at The Great Outdoors RV & Golf Resort I had to sit in the security guard shack and wait for a relative to show up I doubt if the uber driver even has a license he says he knew about the windshield and was going in and out of traffic on I-95 I requested a full refund!! This driver Jose needs to be terminated from Uber
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- Anonymous
“
service is good. but sometimes the driver talk so rudely and also nowadays uber is charging extra fare. the fare in which we have booked and the fare we pay on the stop it's very high.
I booked a cab from jasola to lajpat in almost 270₹ but at the end of the trip I had paid almost 350₹ which is very higher than I have booked my cab for.
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- Anonymous
“
His son's service in the Marines gave him unique access to the base, solving our immediate transportation problems.
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- Allison W-C
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He actually stacked the boxes in my storage closet!! I'm so impressed with this gentleman's customer service that I would absolutely want him to deliver for me again!
THANK YOU CHIBUZOR O.
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- Deb Bloor