Hen Party Superstore Reviews

Name: Hen Party Superstore
Rating: 4.45

4.5 Rating 3,490 Reviews

87 %

of reviewers recommend Hen Party Superstore

4.5

Based on 3,490 reviews


Shipping & Delivery
Delivery Methods	Courier, Postal Service
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 87%
Accurate And Undamaged Orders	95%
Customer Service
Communication Channels	Email, Telephone, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.3 out of 5

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Hen Party Superstore 5 star review on 3rd February 2022

Anonymous

Anonymous // 01/01/2019

Filter: Rated 4 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Good quality items, delivered quickly.”

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Posted 5 years ago

“Lovely tshirts well printed sizes were abit on the small side x”

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Posted 5 years ago

“Such good prices and great delivery!! I got everything I need on time and I’m perfect condition.”

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Posted 5 years ago

“Had to stick my own stickers on thought a bit strange !”

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Posted 5 years ago

“Quick easy and reliable”

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Posted 5 years ago

“Very pleased with the personalised cowgirl t-shirts and bandanas. Great comms and delivered as promised. Only down side was I couldn’t complete my order as the hats I required were out of stock and when asked when they would be back in I was told not til 2019 but they could order me a bulk order of 50! Why not sell me the 10 I wanted and restock your website? Just a little disappointment of having to track them down from somewhere else, but super site otherwise!”

Hen Party Superstore 4 star review on 21st October 2018

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Posted 5 years ago

“we were very pleased with our hen party tops. many thanks”

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Posted 5 years ago

“Very satisfied but didn't realise it was self assembly”

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Posted 5 years ago

“Everything came and looked exactly how they did on the website (if not better). However one item that was delivered was broken in two places. Other than this I was satisfied.”

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Posted 5 years ago

“Arrived on time and exactly as described”

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Posted 5 years ago

“Excellent customer service placed order & forgot to book express delivery, phoned to see if delivery could be changed & they were very helpful & changed delivery so we received parcel in time for flight. Thanks very much.”

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Posted 5 years ago

“Quick delivery. Good quality printing.”

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Posted 5 years ago

“Stuff arrived before it was ment to.”

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Posted 5 years ago

“Great products. My only negative is that the order process was very time consuming when ordering a batch of personalised tops in a variety of sizes and colours, having to input the same thing over and over x”

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Posted 5 years ago

“Fast delivery cheap and cheerful- didn’t realise the personalised bag was a sticker you had to just put on a plain gift bag which I thought was a little shabby but you get what you pay for. Everything else great!”

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Posted 5 years ago

“Very good quality products just as seen In the photos. My delivery came very quick as well. Impressed with the service.”

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Posted 5 years ago

“Good service.”

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Posted 5 years ago

Hi Sinead, Thank you for getting in touch and we are sorry to hear that you are not happy with the service received. Our customer service lines are available between 9:30am - 4:30pm Monday to Friday. Our customer support email is support@henpartysuperstore.co.uk, and and we aim to reply to all emails within 24 hours (Monday to Friday). I have looked into your order for you, and can see that your initial email was sent to our 'noreply' email address. Unfortunately this is a non-monitored email address, so the email would not have been received. Please accept our apologies for any inconvenience caused by this. We encourage all of our customers to contact us directly via the support email address, as this is a monitored support line (9:30am-4:30pm Monday to Friday). An email was received by yourself at 16:14pm on Monday 13th August, which I personally replied to on Tuesday 14th August at 10:16am. It is important to us to ensure that all customers are happy with their purchase, and the service that they have received. So that I could look into your order for you, further information was requested via email. A reply was received from yourself at 13:12pm on Tuesday 14th August. Unfortunately we cannot always respond immediately to customers, and allow 24 hours for our support team to get back to customers. A reply was sent to yourself at 9:30am this morning, confirming the details of your order. I would like to confirm that your order has been received correctly, as the order was placed for our WINE-MOUSE/RED product. This is a single large wine bottle label, of which details can be found on our website. Your order was for two of the wine bottle labels, of which you have confirmed via email to have received. We offer Wine Bottle Labels, as well as Mini Wine Bottle Labels. These are different products, with different product codes, and so it is important for customers to check which label(s) they are purchasing. Details are available on the product pages. The mini wine bottle labels are a pack of ten, and the large wine bottle label is singular. We apologise for any inconvenience caused by the incorrect product being purchased, and hope that you will be able to use the two large wine bottle labels on the upcoming hen do. If you would like to discuss this further, please reply to my email sent this morning at 9:30am (Wednesday 15th August). I look forward to hearing from you. Kind regards, Christina Customer Support Supervisor

Posted 5 years ago

“👍☺”

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Posted 5 years ago

“Good value for money and very quick delivery.”

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Posted 5 years ago

“Loved the tops highly recommend you thank you”

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Posted 5 years ago

Hen Party Superstore is rated 4.5 based on 3,490 reviews