Hermès Reviews

1.6 Rating 224 Reviews

13 %

of reviewers recommend Hermès

Company Reviews

Questions

Metrics

1.6

Based on 224 reviews

Shipping & Delivery
Delivery Methods	Courier
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 29%
Accurate And Undamaged Orders	Greater than 67%
Customer Service
Communication Channels	Email, Telephone, Live Chat
Queries Resolved In	Over A Week
Customer Service	1.4 out of 5
Returns & Refunds
Returns Process	Could Be Better

Popular Questions:

Delivery

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Returns

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Customer Service

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How quickly does Hermès resolve customer queries?

Helpful Report

(3 weeks ago)

Greater than 50% of reviewers feedback is Hermès takes over a week to resolve customer queries.

Helpful Report

(3 weeks ago)

76.32%

Industry Average

“ Always a fast service. My local courier is always courteous, smiling, polite and shuts gate behind him. ”

- Lisa Gales

“ nice service ”

- Miroslaw Kruszewski

“ Brilliant.. never had ANY trouble with this company. Delivery driver always very polite.. always within the time scale and has never once left anything over a hedge or garden gate. 5 star service! ”

- Anonymous

Hermès Reviews

Customer Service - Good