“Have been wearing Loake shoes for years, decided to move to Herring own brand due to lower cost. Big mistake, even after treating ams waxing carefully the leather absorbs water like a sponge leaving wrinkled leather and water marks that are permanent. Very disappointed with the follow up customer service. Stay with quality brands you trust!”
“Extremely disappointed with my Stavanger rubber-soled boots. The quality is good, very comfortable but they squeak like hell every time it rains!
At first I thought it was due to a fault so I sent them back but i was told that it was perfectly normal, that it was only the rubber rubbing off the ground when clearly there is some air that makes that sound.
I was told that it was my fault for wearing them too often or by the wrong weather conditions. So i have a pair of £345 winter boots that I can't wear when it rains or snow. Unless I don't mind the high pitched embarrassing squeaky sound. I hope that no real commando has to wear these commando soles!”
“What a terrible experience. I usually by Loake, but just couldn't find my desired shoes. Was told about Herring by a colleague. To summarise, don't buy them if you work an average 5 day week, in fact, if you use them for work, don't buy them, they aren't built for that apparently. I was told wearing them daily or on consecutive days, was too frequent, mind blown. Heaven forbid it rains too, mine lasted less than 3 months and literally fell apart, my fault of course, according to Herring. Absolutely no interest in helping, after complaining, all I had was an unnecessarily long pre-written email explaining why it was my fault my £140 shoes fell apart after just 2 months and 22 days... I will be sticking with Loake in future, I would highly recommend doing the same.”
“Bought some Loake chelsea boots recently, unfortunately I had to return them as they were unsuitable (although the boots were lovely and excellent quality). The service was excellent from Herring shoes even providing polish and a shoe horn with my order. They were delivered next day and provided return slip. Refund was quick. I wouldn't hesitate to use Herring again and cannot recommend highly enough.”
“Herring sometimes advertise shoes for sale that they don't have in stock. In my case the manufacturer hadn't even made the shoes yet. So I got no shoes and as yet no refund. Dealing with their customer service is like trying to negotiate Brexit. All I asked was to be refunded and informed when the shoes are back in stock. A basic common courtesy you would expect from a business who has just wasted your time and is holding your funds. Their customer services leader preferred to suggest I was wrong to suggest their 3 -5 days delivery promise was false and I should not mind waiting six weeks.”
“I've purchased from this company for over 10 years they never let me down shoes are always as described and their customer service is the best I've experienced, I started in retail management when I left school in 1976 still involved now and I've never come across a better business that puts the customer first. Well done Herrings.”
