“Extremely disappointed with my Stavanger rubber-soled boots. The quality is good, very comfortable but they squeak like hell every time it rains!
At first I thought it was due to a fault so I sent them back but i was told that it was perfectly normal, that it was only the rubber rubbing off the ground when clearly there is some air that makes that sound.
I was told that it was my fault for wearing them too often or by the wrong weather conditions. So i have a pair of £345 winter boots that I can't wear when it rains or snow. Unless I don't mind the high pitched embarrassing squeaky sound. I hope that no real commando has to wear these commando soles!”
“What a terrible experience. I usually by Loake, but just couldn't find my desired shoes. Was told about Herring by a colleague. To summarise, don't buy them if you work an average 5 day week, in fact, if you use them for work, don't buy them, they aren't built for that apparently. I was told wearing them daily or on consecutive days, was too frequent, mind blown. Heaven forbid it rains too, mine lasted less than 3 months and literally fell apart, my fault of course, according to Herring. Absolutely no interest in helping, after complaining, all I had was an unnecessarily long pre-written email explaining why it was my fault my £140 shoes fell apart after just 2 months and 22 days... I will be sticking with Loake in future, I would highly recommend doing the same.”
“Herring sometimes advertise shoes for sale that they don't have in stock. In my case the manufacturer hadn't even made the shoes yet. So I got no shoes and as yet no refund. Dealing with their customer service is like trying to negotiate Brexit. All I asked was to be refunded and informed when the shoes are back in stock. A basic common courtesy you would expect from a business who has just wasted your time and is holding your funds. Their customer services leader preferred to suggest I was wrong to suggest their 3 -5 days delivery promise was false and I should not mind waiting six weeks.”