Hilton Car Supermarket Reviews

Name: Hilton Car Supermarket
Address: Auckland Park, Bletchley, Milton Keynes, Auckland Park, Bletchley, Milton Keynes, Buckinghamshire
Rating: 4.86

4.9 Rating 3,115 Reviews

97 %

of reviewers recommend Hilton Car Supermarket

Company Reviews

Questions

Metrics

4.9

Based on 3,115 reviews

Shipping & Delivery
Delivery Methods	Own Driver, Courier
Average Delivery Time	Within 5 Days
On-time Delivery	99%
Accurate And Undamaged Orders	Greater than 75%
Customer Service
Communication Channels	Telephone, Live Chat, Email
Queries Resolved In	Under An Hour
Customer Service	3.2 out of 5
Returns & Refunds
Refunds Process	Difficult

Visit Website

Phone:

1908 888800

Email:

simron@hiltoncarsupermarket.co.uk

Location:

Auckland Park, Bletchley, Milton Keynes,
Auckland Park, Bletchley, Milton Keynes
Buckinghamshire
MK1 1BU

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Hilton Car Supermarket 5 star review on 14th July 2022

ROSALIND ALLSOP

Joseph Robert Gorst

ROY SHARP

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Brilliant, professional staff from the start. Child friendly my children never wanted to leave. Will definitely be back to buy another car in the future!”

Helpful Report

(Hilton Car Supermarket) - Posted 1 year ago

Thank you for your fantastic review, Lloyd! We're delighted to hear that our staff provided a brilliant and professional service from the start. It's great to know that your children felt welcome and enjoyed the experience as well. We appreciate your trust in us, and we look forward to welcoming you back for your future car purchases. Safe travels until we see you again!

Posted 1 year ago

“Ali, top man friendly and helpful”

Helpful Report

(Hilton Car Supermarket) - Posted 1 year ago

Thanks for the 5-stars, Andrew! We're delighted to hear that Ali provided you with top-notch service. Our team at Hilton Car Supermarket strives to make your experience as positive as possible. We appreciate your business and look forward to serving you in the future.

Posted 1 year ago

“Good experience but left waiting”

Helpful Report

(Hilton Car Supermarket) - Posted 1 year ago

Thank you for your review of Hilton Car Supermarket, Jennifer! We appreciate your feedback. We're glad to hear that overall, you had a good experience. However, we apologize for any inconvenience caused by the wait. We're continuously working to improve our processes, and your input helps us in that effort. We value your business and hope to serve you even better in the future.

Posted 1 year ago

“Worst experience of trying to buy a car looked at one test drived it went to pay for it only to find out it was already sold aweful service tried to look at 2 other cars they said they had only to find out the cars weren’t there walked out in the end of 2 hours of sitting around would not buy a car there went somewhere else got excellent service and a car”

Helpful Report

(Hilton Car Supermarket) - Posted 1 year ago

Hello Julie! We apologize for the inconvenience you experienced during your visit. This is certainly not the level of service we aim to provide. We understand your frustration, and we're sorry for any confusion or delays you encountered. Your feedback is valuable, and we'll use it to address areas for improvement. If you have any further concerns or if there's anything we can do to regain your trust, please feel free to reach out via email at hiltonassist@hiltoncarsupermarket.co.uk. We appreciate your understanding and wish you the best with your new car.

Posted 1 year ago

“Easy and reliable service along with friendly staff.”

Helpful Report

(Hilton Car Supermarket) - Posted 1 year ago

Thank you Abiishec for your 5-star rating of Hilton Car Supermarket. We are delighted to hear that you experienced our easy and reliable service along with our friendly staff. We appreciate your positive feedback and look forward to serving you again in the future.

Posted 1 year ago

“Excellent service and very friendly”

Helpful Report

(Hilton Car Supermarket) - Posted 1 year ago

Thanks for the wonderful 5-star rating, Trevor! We're glad you enjoyed the excellent service and friendly atmosphere at Hilton Car Supermarket. Thank you for your kind words and support!

Posted 1 year ago

“Easy to deal with, efficient service. Thank you”

Helpful Report

(Hilton Car Supermarket) - Posted 1 year ago

Thank you for your feedback! We appreciate your feedback! It was a pleasure serving you, and we're glad to hear you had an efficient and positive experience. We appreciate your kind words. Safe travels and enjoy your new car!

Posted 1 year ago

“We are very happy with Hilton really very appreciate all of them”

Helpful Report

(Hilton Car Supermarket) - Posted 1 year ago

Thank you for your 5-star rating of Hilton Car Supermarket. Your kind words mean a lot to us. Thank you for being our customer of Hilton Car Supermarket.

Posted 1 year ago

“Very helpful, approachable and a nice environment to purchase a car from!”

Helpful Report

(Hilton Car Supermarket) - Posted 1 year ago

Thank you for your kind words, Amiee! We're delighted to hear that your car-buying experience was positive. We appreciate your trust and look forward to serving you again in the future. Safe travels on the road ahead!

Posted 1 year ago

“Pleasant professional service. Would recommend”

Helpful Report

(Hilton Car Supermarket) - Posted 1 year ago

Thank you so much, Rachel, for the amazing 5-star rating of our Hilton Car Supermarket! We are thrilled to hear that you found our service to be pleasant and professional, and glad to know that you'd recommend us. We look forward to seeing you again and helping you find the perfect car for you!

Posted 1 year ago

“Excellent customer service, highly recommend”

Helpful Report

(Hilton Car Supermarket) - Posted 1 year ago

Thank you so much, Regina, for your excellent 5-star rating of Hilton Car Supermarket! We are delighted to hear that you had an excellent experience with our customer service. It is comments like yours that make us strive to do better each and every day, and we greatly appreciate your feedback and recommendation!

Posted 1 year ago

“Dreadful experience. We arrived on time for our appointment; 15 minutes later we were told the car was ready for us to look at and shown where it was with no-one to talk to. Other customers were offered a drink; we weren't. The car itself was in a disgusting state. There was an empty drinks can on the front seat and the drivers footwell looked as though someone had just come off a building site. All the seats had bits on so no effort at all made to clean the interior. Trying to sell a £10k car in that condition was disgraceful particularly when the pictures on line showed it in perfect condition and cleanliness. Where did those pictures come from? We were also totally underwhelmed with the salesmen we saw. They were all scruffy, dirty shoes and not at all what I would expect for that type of interaction. Overall very disappointing and would not recommend at all.”

Helpful Report

(Hilton Car Supermarket) - Posted 1 year ago

We are committed to providing exceptional service and ensuring that our customers have a positive experience. What you've described is not reflective of our standards, and we are genuinely sorry for any lapse in the service you received. Hello David! We would appreciate the opportunity to make things right and address your concerns. If you are willing to give us another chance, please reach out to us directly via email at hiltonassist@hiltoncarsupermarket.co.uk, and we will work to ensure that your next visit meets your expectations. Your feedback is essential in helping us improve, and we hope to regain your trust and provide you with the experience you deserve. Thank you for bringing this to our attention.

Posted 1 year ago

“Very helpful and smooth process!”

Helpful Report

(Hilton Car Supermarket) - Posted 1 year ago

Thank you, Paula, for rating Hilton Car Supermarket with a perfect 5-stars! We are delighted to hear that you've had a very helpful and smooth process with us. Your feedback means a lot to us.

Posted 1 year ago

“Excellent service. Good attention to detail. Great staff!”

Helpful Report

(Hilton Car Supermarket) - Posted 1 year ago

Thank you so much Jonathan for your 5-star rating of Hilton Car Supermarket. We are so glad you appreciated our excellent service and attention to detail, and that you found our staff great! Thankyou for your support!

Posted 1 year ago

“Super happy from start to finish with my purchase. It is a pleasure to be treated and served properly. ( does not happen very often) .Arron was helpful and obliging infact the whole experience all along was excellent including Keith who gave us the key and saw us off in our new purchase.”

Helpful Report

Posted 1 year ago

Thank you, Jenny, for your fantastic 5-star rating of Hilton Car Supermarket! We appreciate your positive review, and we're so glad that your purchase experience was super happy from start to finish. We're delighted to hear that both Arron and Derek provided you with excellent service - it is a pleasure to be treated and served properly, and we are always striving to do this. Thank you for taking the time to share your experience.

Posted 1 year ago

“Poor customer service from initial sales rep. Not offered even a cup of tea despite being there for nearly 4 hours and buying a car. Given very little information during the whole process. Only upside was the manager was nice.”

Helpful Report

(Hilton Car Supermarket) - Posted 1 year ago

Thank you so much for your feedback, Ian! We're truly sorry to hear about your less-than-satisfactory experience. Your feedback is invaluable to us, and we deeply regret that you had to wait for 4 hours without being offered even a cup of tea and that you received very little information during the process. This is not the level of service we aim to provide. We appreciate your acknowledgement of the manager's kindness, and we want you to know that we take your comments seriously. We will address the issues you've raised to ensure we improve our services. Thank you for bringing this to our attention.

Posted 1 year ago

“Great service from all the guys I would highly recommend Hilton”

Helpful Report

(Hilton Car Supermarket) - Posted 1 year ago

Thanks so much for the 5-star rating, Michelle! We are delighted to hear that you had an excellent experience at Hilton Car Supermarket and that our staff provided great service. We really appreciate your kind words and recommendations!

Posted 1 year ago

“Great service and amazing range of cars.”

Helpful Report

(Hilton Car Supermarket) - Posted 1 year ago

Thank you so much for your 5-star rating of Hilton Car Supermarket! We are so glad to hear that you enjoyed our great service and amazing range of cars. We appreciate your kind words!

Posted 1 year ago

“Not great customer service, kept waiting for 40 minutes after the booked appt time, then the car hadn’t been cleaned either. No apology or sincerity for the hold up. Had I have been able to find this make and model car with the same specs elsewhere I would have taken my money somewhere else.”

Helpful Report

(Hilton Car Supermarket) - Posted 1 year ago

Thank you for taking the time to let us know about your experience at Hilton Car Supermarket, Joanna. We're genuinely sorry to hear about your experience, and we appreciate your feedback. Your time is valuable, and we regret that you had to wait beyond your booked appointment time and that the car hadn't been cleaned as expected. We apologize for the inconvenience and lack of sincerity you encountered. Your comments will be taken into consideration, and we're committed to improving our service. If there's anything more you'd like to share or if you have any further concerns, please don't hesitate to reach out via email at hiltonassist@hiltoncasupermarket.co.uk. We value your feedback and your satisfaction is important to us. Thank you for bringing this to our attention.

Posted 1 year ago

“Very helpful friendly staff. Great choice of cars, came in to browse and left with new car same day.”

Helpful Report

(Hilton Car Supermarket) - Posted 1 year ago

Thank you very much, Julian, for your fantastic 5-star review of Hilton Car Supermarket! We greatly appreciate your feedback and are thrilled to hear that you found our staff very helpful and friendly. It's wonderful that you had a great choice of cars and were able to leave with a new car on the same day. Your satisfaction is our goal, and we're here to assist you in any way we can. Thank you for choosing us!

Posted 1 year ago

Hilton Car Supermarket is rated 4.9 based on 3,115 reviews