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Hilton Car Supermarket Reviews

4.9 Rating 3,115 Reviews

97 %

of reviewers recommend Hilton Car Supermarket

Company Reviews

4.9

Based on 3,115 reviews

Shipping & Delivery
Delivery Methods	Own Driver, Courier
Average Delivery Time	Within 5 Days
On-time Delivery	99%
Accurate And Undamaged Orders	Greater than 75%
Customer Service
Communication Channels	Telephone, Live Chat, Email
Queries Resolved In	Under An Hour
Customer Service	3.2 out of 5
Returns & Refunds
Refunds Process	Difficult

Visit Website

Phone:

1908 888800

Email:

simron@hiltoncarsupermarket.co.uk

Location:

Auckland Park, Bletchley, Milton Keynes,
Auckland Park, Bletchley, Milton Keynes
Buckinghamshire
MK1 1BU

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Hilton Car Supermarket 5 star review on 14th July 2022

ROSALIND ALLSOP

Hilton Car Supermarket 5 star review on 14th July 2022

Joseph Robert Gorst

Hilton Car Supermarket 5 star review on 14th July 2022

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Very quick and friendly service. Sean and Faraz were really professional and helpful during the whole procedure. They listened to my concerns and were more than happy to help me resolve some issues.”

Helpful Report

(Hilton Car Supermarket) - Posted 1 year ago

Hello Vinsuraj! Thank you for your kind words and for recognizing the quick and friendly service you received from Sean and Faraz. We're delighted to hear that they were professional and helpful throughout the procedure and that they addressed your concerns. Your satisfaction is our priority, and we appreciate your feedback.

Posted 1 year ago

“Thank you to the whole team for their brilliant customer service.”

Helpful Report

(Hilton Car Supermarket) - Posted 1 year ago

Thank you Matthew for your 5-star rating of Hilton Car Supermarket! We are delighted to hear that you had such a great experience. We are grateful for your recognition!

Posted 1 year ago

“Great and effortless service from Sean. From start to finish it was very easy to work with him and happy with my purchase. Would recommend to any car buyer!”

Helpful Report

(Hilton Car Supermarket) - Posted 1 year ago

Thank you so much for the 5-star rating Sukhveer! We are glad to hear that the service provided by Sean was great and effortless and that you were happy with your purchase. We appreciate you taking the time to write this positive review and hope to continue providing great services to our customers!

Posted 1 year ago

“The most straightforward and smooth car purchase I have ever made. The team were so helpful and really nice guys. Great customer service. Highly recommend.”

Helpful Report

(Hilton Car Supermarket) - Posted 1 year ago

Thank you so much for your review of Hilton Car Supermarket, Theresa! We truly appreciate your kind words, and are so pleased to hear that your experience here was so straightforward and smooth. Our team always strives to provide great customer service, and it's wonderful to know that it paid off for you. We really appreciate your support!

Posted 1 year ago

“Excellent service !!!”

Helpful Report

(Hilton Car Supermarket) - Posted 1 year ago

Thank you so much, Milika, for your 5-star rating of Hilton Car Supermarket! We're glad to hear that you had an excellent service experience!

Posted 1 year ago

“Everyone is extremely kind and helpful.”

Helpful Report

(Hilton Car Supermarket) - Posted 1 year ago

Thank you, Rhiannon, for your 5-star rating of Hilton Car Supermarket. We are thrilled to hear that everyone is kind and helpful. Thank you for providing your feedback and for your support!

Posted 1 year ago

“Sean was very helpful throughout the process from looking at vehicles to collecting it. I would recommend Hilton car supermarket when buying a new car”

Helpful Report

(Hilton Car Supermarket) - Posted 1 year ago

Hi Anthony, Thank you for your valuable feedback about your experience with Hilton Car Supermarket. We are glad to hear that you had a positive experience overall and that you'll highly recommend us to others. We sincerely appreciate you taking the time to share your experience with us, and we look forward to serving you again soon.

Posted 1 year ago

“Very professional and very helpful”

Helpful Report

(Hilton Car Supermarket) - Posted 1 year ago

Thank you, Dean, for your 5-star review of Hilton Car Supermarket! We are glad you found our team to be very professional and very helpful. Thanks again for your kind words!

Posted 1 year ago

“Friendly staff, I’m yet to take my new car home but generally happy with Hilton. Could do with a little more on the customer service front - I travelled twice from 2 hrs away and they wouldn’t even offer a tank of fuel as a customer service gesture, particularly as I was waiting for 2.5 hrs to be seen despite phoning ahead. I hope the car is as good as it looks, fingers crossed.”

Helpful Report

(Hilton Car Supermarket) - Posted 1 year ago

Thanks for your review, George! We're glad to hear that you are generally happy with Hilton Car Supermarket thus far and we apologize for the long wait despite phoning ahead. We understand customer service is an important aspect, and we apologize for not offering you a tank of fuel as a customer service gesture. Thanks for your understanding, we wish you luck with your new car!

Posted 1 year ago

“The dead tropical fish floating in the tank for two days should have given me a hint as to the service that would be provided. Sad to say that the bad experience with Hilton will leave us scarred for a long time. Whilst we remained calm and offered them every chance to keep our money nobody took responsibility and we had to get our money back (even though we had to refuse to leave until monies had been transferred) Turned out good in the end as we got a better car and great service elsewhere and even got £350 more for our part exchange vehicle. Winning I’ve never ever left a bad review anywhere before so this is a first for me too”

Helpful Report

(Hilton Car Supermarket) - Posted 1 year ago

Thank you so much for taking the time to share your feedback. We're truly sorry to hear about the issues you experienced. We completely understand why it would leave you feeling uneasy about the service provided. We sincerely apologize and are disappointed that this happened to you. We appreciate you for taking the time to let us know about your experience and we will definitely do our very best to improve going forward. Please don't hesitate to reach out to us via email at hiltonassist@hiltoncarsupermarket.co.uk with any further suggestions on how we can make things better. We value and appreciate your feedback.

Posted 1 year ago

“Excellent service throughout purchase”

Helpful Report

(Hilton Car Supermarket) - Posted 1 year ago

Thank you Phil for your awesome 5-star rating! It is a pleasure to know our service throughout the purchase was excellent. We appreciate your kind words and look forward to continuing to provide great service for you.

Posted 1 year ago

“Very professional, thank you for all you help Ali.”

Helpful Report

(Hilton Car Supermarket) - Posted 1 year ago

Thank you so much for your 5-star rating of Hilton Car Supermarket, Kim! We're delighted to hear that you had a professional experience, and we appreciate your kind words. Thank you for choosing us!

Posted 1 year ago

“Sales person gave a good test drive and vehicle was as stated”

Helpful Report

(Hilton Car Supermarket) - Posted 1 year ago

Thank you for your review of Hilton Car Supermarket, Peter. It's great to hear that the salesperson gave a good test drive and that the vehicle was as stated. We strive to make sure that our customers have a great experience and it's fantastic to hear that you felt that way. Thanks again!

Posted 1 year ago

“Fantastic service, super easy and fast. Raheem is a great salesman”

Helpful Report

(Hilton Car Supermarket) - Posted 1 year ago

Thank you so much for your 5-star rating of Hilton Car Supermarket, Harry! We are incredibly proud to read such positive things from you about our salesman. We would like to pass on your wonderful words to Raheem and thank him for all of his hard work!

Posted 1 year ago

“Had great service and support. Ali Rahul was brilliant and very professional in all our dealings with him.”

Helpful Report

(Hilton Car Supermarket) - Posted 1 year ago

Thank you so much for the five star rating, Craig! We are delighted to hear that you had great service and support from Ali Rahul and that he was professional and brilliant in all of your dealings with him. We appreciate your positive review.

Posted 1 year ago

“Very helpful explain in full”

Helpful Report

(Hilton Car Supermarket) - Posted 1 year ago

Thank you so much, Timothy, for giving Hilton Car Supermarket a 5 star rating! We greatly appreciate your support and kind words. We're glad to hear that the staff was very helpful in explaining everything in full. Thank you once again!

Posted 1 year ago

“Great service: Sean was amazing. Left with a great car”

Helpful Report

(Hilton Car Supermarket) - Posted 1 year ago

Thank you so much, Kellie, for giving us the highest rating of five stars. We're thrilled to hear about your great experience, and we appreciate your kind words about Sean. Enjoy your new car, and if you ever need anything in the future, don't hesitate to reach out. Safe travels!

Posted 1 year ago

“Great service and honest communication”

Helpful Report

(Hilton Car Supermarket) - Posted 1 year ago

Thank you Rachel for your review of Hilton Car Supermarket. We believe in providing great service and honest communication to our valued customers. We appreciate your support!

Posted 1 year ago

“Amazing service from the first visit from Sean. Follow up care was great, he went above and beyond for me and my wife to get our first family car. We could not recommend Sean enough and Hilton Car Supermarket. A huge thank you to Sean and the team.”

Helpful Report

(Hilton Car Supermarket) - Posted 1 year ago

Thank you so much Daniel for your 5 star rating! We are very pleased to hear that you and your wife had an amazing experience with Sean and our team at Hilton Car Supermarket. Your kind words really mean a lot to us and we are thrilled that Sean was able to provide you with the best service. It is our goal to offer the best service to our customers and we are glad that we have been able to exceed your expectations. We look forward to providing you with more great experiences in the future. Thanks again!

Posted 1 year ago

“Amazing service, and even after the car experienced a few minor issues, everything was resolved after a brief visit.”

Helpful Report

(Hilton Car Supermarket) - Posted 1 year ago

Thank you, Felicidad, for the kind 5-star rating of Hilton Car Supermarket! We are pleased to hear your experience with us has been so positive, even after the car experienced a few minor issues. We are glad everything was resolved after a brief visit to our store.

Posted 1 year ago

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Hilton Car Supermarket is rated 4.9 based on 3,115 reviews