Hobby Lobby have a Customer Happiness Grade of D. Customers love their prices and customer service but are unhappy with their delivery and returns process.
“
I love this store. I've found cute home decorations for a fair price.
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- Anonymous
“
Horrible company! I ordered and paid for delivery and its been over 2 wks and still in transit!
Where the hell is this coming from China!
Never ordering again! Hard pass!
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- Maria
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This is not good for my business nor is it good for my customers who depend on me to deliver their wants and needs in an efficient time so therefore I will not recommend your company to any of my followers, friends, or clients until such time y'all have reorganized your shipping and delivery system.
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- Anonymous
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We cashed FedEx who said it was a cheap delivery service and they could not help us.
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- Anonymous
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NEVER order online from them. They make returns not worth effort of cost. You have to fill out forms and mail it back yourself at your cost. The size of the box makes it ridiculously expensive as you CANNOT return to the store. Complete rip off. I will never buy anything from them again.
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- Ellen
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Please make a check out line ONLY for returns.
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- Anonymous
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And today I stood in line waiting to make a return only to find out after 5 minutes that returns in lane 1 only.
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- Anonymous
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So now I have to wait again in a long line to get my refund.
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- Anonymous
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There was no refund and I don’t think the customer service was very good in this case either.
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- Sharon
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I am very pleased with exemplary customer service I received from Robert Figiel @ the Bloomingdale Store #570.
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- Sandra Holder
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Sharon T (and her crew) in the frame shop at store 694 in Titusville, FL built me 11 ea. shadow boxes. They are great. The service was excellent and so is the art. Thank you!
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- Scott McDaniel
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Michelle from the store in Layton Utah (1080 N Main St.) deserves to be recognized for her customer service. I had an issue with a purchase and she went above & beyond to solve the issue. She was polite, courteous and professional. Kudos Michelle!!
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- Anonymous
