Hobby Lobby have a Customer Happiness Grade of C-. Customers love their prices and customer service but are unhappy with their delivery and returns process.
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I love this store. I've found cute home decorations for a fair price.
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- Anonymous
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This is not good for my business nor is it good for my customers who depend on me to deliver their wants and needs in an efficient time so therefore I will not recommend your company to any of my followers, friends, or clients until such time y'all have reorganized your shipping and delivery system.
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- Anonymous
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We cashed FedEx who said it was a cheap delivery service and they could not help us.
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- Anonymous
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Not thrilled with the cost of delivery and then you send it through the nirmal post office. Where I live, the mail man doesn’t deliver packed only ups and fedex. Without a car, I have to find a way for a disabled person to get to the post office. You’re charging enough for delivery that you can use fedex and ups. I’m not ordering anything else.
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- Anonymous
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NEVER order online from them. They make returns not worth effort of cost. You have to fill out forms and mail it back yourself at your cost. The size of the box makes it ridiculously expensive as you CANNOT return to the store. Complete rip off. I will never buy anything from them again.
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- Ellen
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Please make a check out line ONLY for returns.
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- Anonymous
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And today I stood in line waiting to make a return only to find out after 5 minutes that returns in lane 1 only.
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- Anonymous
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So now I have to wait again in a long line to get my refund.
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- Anonymous
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There was no refund and I don’t think the customer service was very good in this case either.
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- Sharon
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Sharon T (and her crew) in the frame shop at store 694 in Titusville, FL built me 11 ea. shadow boxes. They are great. The service was excellent and so is the art. Thank you!
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- Scott McDaniel
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Michelle from the store in Layton Utah (1080 N Main St.) deserves to be recognized for her customer service. I had an issue with a purchase and she went above & beyond to solve the issue. She was polite, courteous and professional. Kudos Michelle!!
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- Anonymous
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I have to say every employee I have encountered at Hobby Lobby in Lombard on Roosevelt are wonderful. Never have I been in the store and met a rude employee. I recently went to the framing the department. The patient welcoming service I received from Leo in the department made me again - appreciate the employees they hire.
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- Anonymous
