Hobby Lobby have a Customer Happiness Grade of D. Customers love their prices and customer service but are unhappy with their delivery, returns process and refunds.
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I love this store. I've found cute home decorations for a fair price.
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- Anonymous
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In addition it came from amazon, which their delivery practices are very questionable.
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- Anonymous
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Horrible company! I ordered and paid for delivery and its been over 2 wks and still in transit!
Where the hell is this coming from China!
Never ordering again! Hard pass!
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- Maria
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This is not good for my business nor is it good for my customers who depend on me to deliver their wants and needs in an efficient time so therefore I will not recommend your company to any of my followers, friends, or clients until such time y'all have reorganized your shipping and delivery system.
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- Anonymous
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NEVER order online from them. They make returns not worth effort of cost. You have to fill out forms and mail it back yourself at your cost. The size of the box makes it ridiculously expensive as you CANNOT return to the store. Complete rip off. I will never buy anything from them again.
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- Ellen
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Please make a check out line ONLY for returns.
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- Anonymous
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And today I stood in line waiting to make a return only to find out after 5 minutes that returns in lane 1 only.
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- Anonymous
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They do not refund online purchases to the original payment. Only store credit! Such BS. I checked the return policy before I bought stuff knowing I would be returning some of and it says with receipt you will receive a refund. That means money back not store credit Hobby Lobby! You are a horrible company. Total BS.
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- Anonymous
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Their return policy: Damaged goods cannot be returned to my local store, I must repackage and ship to their return center, I pay shipping and they will not refund the original shipping cost.
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- Mike K.
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Order shipped to billing address. Customer rep argued with me. Have proof they sent to wrong address. They finally refunded me, but would not refund shipping cost. Won't shop from Hobby Lobby ever again.
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- Anonymous
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This review is being submitted for outstanding customer service in the framing department at the Ranch 1890 in Cedar Park, Texas.
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- Anonymous
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Had wonderful service and received helpful ideas from staff member Ms. Sue Owens in the fabric dept. Very pleasant woman and saw her being kind to all her customers. I will be stopping by fabrics again for her assistance.
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- M.F.
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I am very pleased with exemplary customer service I received from Robert Figiel @ the Bloomingdale Store #570.
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- Sandra Holder
