Hobby Lobby Reviews

2.2 Rating 486 Reviews

24 %

of reviewers recommend Hobby Lobby

Company Reviews

Questions

Metrics

2.2

Based on 486 reviews

Shipping & Delivery
Delivery Methods	Courier, Postal Service, Own Driver
Average Delivery Time	Over 7 Days
On-time Delivery	Greater than 66%
Accurate And Undamaged Orders	Greater than 78%
Customer Service
Communication Channels	Email, Telephone, Live Chat
Queries Resolved In	Under An Hour
Customer Service	2.4 out of 5
Returns & Refunds
Returns Process	Could Be Better

Popular Questions:

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Returns

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Customer Service

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Helpful Report

(3 weeks ago)

You can contact Hobby Lobby by Email, Telephone and Live Chat.

Helpful Report

(3 weeks ago)

81.08%

Industry Average

“ Sharon T (and her crew) in the frame shop at store 694 in Titusville, FL built me 11 ea. shadow boxes. They are great. The service was excellent and so is the art. Thank you! ”

- Scott McDaniel

“ Michelle from the store in Layton Utah (1080 N Main St.) deserves to be recognized for her customer service. I had an issue with a purchase and she went above & beyond to solve the issue. She was polite, courteous and professional. Kudos Michelle!! ”

- Anonymous

“ I have to say every employee I have encountered at Hobby Lobby in Lombard on Roosevelt are wonderful. Never have I been in the store and met a rude employee. I recently went to the framing the department. The patient welcoming service I received from Leo in the department made me again - appreciate the employees they hire. ”

- Anonymous

Hobby Lobby Reviews

Customer Service - Good