Hobby Lobby Reviews

2.1 Rating 438 Reviews

22 %

of reviewers recommend Hobby Lobby

Company Reviews

Questions

Metrics

2.1

Based on 438 reviews

Shipping & Delivery
Delivery Methods	Courier, Postal Service, Own Driver
Average Delivery Time	Over 7 Days
On-time Delivery	Greater than 56%
Accurate And Undamaged Orders	Greater than 75%
Customer Service
Communication Channels	Email, Telephone, Live Chat
Queries Resolved In	Under An Hour
Customer Service	2.1 out of 5
Returns & Refunds
Returns Process	Could Be Better

Popular Questions:

Delivery

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Returns

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Customer Service

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How do I contact Hobby Lobby?

Helpful Report

(3 weeks ago)

You can contact Hobby Lobby by Email, Telephone and Live Chat.

Helpful Report

(3 weeks ago)

80.00%

Industry Average

“ I had a problem with the way my picture looked after framing it . It took 2 weeks to complete the project. I brought it back not very satisfied with the end results. Amy McDowel waited on me at the Grand Jct store. She went out of her way to make things right with me with an excellent attitude. Thank u Amy for your Customer Service skills that speaks volumes, I will shop here again because of her. ”

- Rebecca Blake

“ Their service here has gone so far down hill. ”

- Anonymous

“ Refreshing to see someone with such great customer service and willing to help. ”

- Laurie

Hobby Lobby Reviews

Customer Service - Good