“My case is took very long which I tried to understand. Unfortunately now at the final stage it is impossible for me to contact my solicitor. I've been calling, leaving messages at the reception, emailing since February to get any update and still nothing. My solicitor can't be bother to call me back to at least say "I'm still waiting for confirmation and as soon as I know anything I will let you know". I feel it is because we don't pay them, they can't be bother to keep us updated.”
We note your review and your comments. Apologies that you have not been able to speak directly to your solicitor. You will be receiving an update call.
“The length of time taken to get matter into court nearly 3 years and the number of staff changes was not acceptable.
Also the legal charges too much as it should have been dealt with fast track system to avoid such delays and still not finalised yet.”
Dear Mr Ali,
RTA cases are run through our specialist team on a 'No Win No Fee' basis. Complexity and an unwillingness by the defendant to accept liability are two of the factors that impact on how quickly we were able to settle your claim. I understand your case is now settled.
