Holiday Autos Reviews

“ After a week of asking for a return deposit on a car hire, Which I was assured at the desk had been done. Holiday Autos advised me it could take up to 28 to see the deposit. Del Paso insisted they had returned the money. on one occasion they put the phone down on me and refused to speak to me. I took time off work and went to the bank and saw the bank manager who showed me my account it was showing as PURCHASE not a holding deposit. I did telephone DEL Paso again, only to be told I would be e mailed. *****Good afternoon, After checking all the documents related to your booking, we have just noticed that the deposit was not unblocked and we have just proceeded with it. Please check it in your bank account. ***** I HAVE AND I STILL DO NOT HAVE THE DEPOSIT. Anyone can make a mistake but please apologise and apologise for your appalling customer service ”

“ Every other car hire desk was running smoothly and quickly, this was a total embarrassment to all concerned and I highly doubt many on that day will ever use the services again. ”

“ If i could it no stars i would. I booked a car and after arriving at Lanzarote airport i was told the car is not available and no replacement was offered. Trying to get hold of Holiday Autos is impossible there customer service is shocking, i've no idea of how to get a refund-shocking service, they take your money and run ”