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Holiday Autos Reviews

1.1 Rating 527 Reviews
1 %
of reviewers recommend Holiday Autos
1.1
Based on 527 reviews
Shipping & Delivery
Delivery Methods
Own Driver
On-time Delivery
Greater than 5%
Accurate And Undamaged Orders
Greater than 72%
Customer Service
Communication Channels
Email, Telephone, Live Chat
Queries Resolved In
Over A Week
Customer Service
1.1 out of 5
Returns & Refunds
Refunds Process
Difficult
Returns Process
Could Be Better
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Phone:

0871 472 5229

Location:

Victoria Gate Chobham Road Woking
Surrey
GU21 6JD

How do I contact Holiday Autos?
(2 weeks ago)
You can contact Holiday Autos by Email, Telephone and Live Chat.
(2 weeks ago)
D
52.63%
Industry Average
After a week of asking for a return deposit on a car hire, Which I was assured at the desk had been done. Holiday Autos advised me it could take up to 28 to see the deposit. Del Paso insisted they had returned the money. on one occasion they put the phone down on me and refused to speak to me. I took time off work and went to the bank and saw the bank manager who showed me my account it was showing as PURCHASE not a holding deposit. I did telephone DEL Paso again, only to be told I would be e mailed. *****Good afternoon, After checking all the documents related to your booking, we have just noticed that the deposit was not unblocked and we have just proceeded with it. Please check it in your bank account. ***** I HAVE AND I STILL DO NOT HAVE THE DEPOSIT. Anyone can make a mistake but please apologise and apologise for your appalling customer service
- Rita
Every other car hire desk was running smoothly and quickly, this was a total embarrassment to all concerned and I highly doubt many on that day will ever use the services again.
- Sean
If i could it no stars i would. I booked a car and after arriving at Lanzarote airport i was told the car is not available and no replacement was offered. Trying to get hold of Holiday Autos is impossible there customer service is shocking, i've no idea of how to get a refund-shocking service, they take your money and run
- grant scheffer