Holiday Autos Reviews

1.1 Rating 526 Reviews

1 %

of reviewers recommend Holiday Autos

Company Reviews

Questions

Metrics

1.1

Based on 526 reviews

Shipping & Delivery
Delivery Methods	Own Driver
On-time Delivery	Greater than 5%
Accurate And Undamaged Orders	Greater than 72%
Customer Service
Communication Channels	Email, Telephone, Live Chat
Queries Resolved In	Over A Week
Customer Service	1.1 out of 5
Returns & Refunds
Refunds Process	Difficult
Returns Process	Could Be Better

Popular Questions:

Delivery

How does Holiday Autos deliver? Does Holiday Autos deliver on time? How is accuracy and good condition of items delivered by Holiday Autos?

Returns

How is Holiday Autos returns process?

Customer Service

How can I contact Holiday Autos? How quickly does Holiday Autos resolve customer queries?

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Phone:

0871 472 5229

Location:

Victoria Gate Chobham Road Woking
Surrey
GU21 6JD

How quickly does Holiday Autos resolve customer queries?

Helpful Report

(1 week ago)

Greater than 51% of reviewers feedback is Holiday Autos takes over a week to resolve customer queries.

Helpful Report

(1 week ago)

55.56%

Industry Average

“ Holiday Autos did not keep their promises. They did not deliver the car. After questions their website did not work. Customer service reacted (after three days) but send standard answers, never attended the real issue. They did charge for the non delivered car fully. It was the worst car rental I've ever had. ”

- Ate de Jong

“ The customer service operative was incredibly rude, and did not explain the position clearly. ”

- Anonymous

“ Horrible company. Now we did make a small error on our booking but HA refused to help at all leaving us stranded in a foreign country with no travel and no solution other than to charge us again. Terrible customer service, will never use them again. Even the rental company said they hadn’t been paid yet so the booking could easily have been moved. Avoid ”

- Anonymous

Holiday Autos Reviews

Customer Service - Average