Holiday Autos Reviews

1.1 Rating 534 Reviews

1 %

of reviewers recommend Holiday Autos

Company Reviews

Questions

Metrics

1.1

Based on 534 reviews

Shipping & Delivery
Delivery Methods	Own Driver
On-time Delivery	Greater than 5%
Accurate And Undamaged Orders	Greater than 72%
Customer Service
Communication Channels	Email, Telephone, Live Chat
Queries Resolved In	Over A Week
Customer Service	1.1 out of 5
Returns & Refunds
Refunds Process	Difficult
Returns Process	Could Be Better

Popular Questions:

Delivery

How does Holiday Autos deliver? Does Holiday Autos deliver on time? How is accuracy and good condition of items delivered by Holiday Autos?

Returns

How is Holiday Autos returns process?

Customer Service

How can I contact Holiday Autos? How quickly does Holiday Autos resolve customer queries?

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Phone:

0871 472 5229

Location:

Victoria Gate Chobham Road Woking
Surrey
GU21 6JD

How quickly does Holiday Autos resolve customer queries?

Helpful Report

(3 weeks ago)

Greater than 51% of reviewers feedback is Holiday Autos takes over a week to resolve customer queries.

Helpful Report

(3 weeks ago)

57.58%

Industry Average

“ If i could it no stars i would. I booked a car and after arriving at Lanzarote airport i was told the car is not available and no replacement was offered. Trying to get hold of Holiday Autos is impossible there customer service is shocking, i've no idea of how to get a refund-shocking service, they take your money and run ”

- grant scheffer

“ I am writing to express my extreme disappointment and frustration with the service I received from HDY Car/Holiday Car/Essence. ”

- SKM

“ Holiday Autos did not keep their promises. They did not deliver the car. After questions their website did not work. Customer service reacted (after three days) but send standard answers, never attended the real issue. They did charge for the non delivered car fully. It was the worst car rental I've ever had. ”

- Ate de Jong

Holiday Autos Reviews

Customer Service - Average