Holiday Gems Reviews

Name: Holiday Gems
Address: Unit 14, Telford Court,, Chestergates Business Park, Dunkirk, Chester, Cheshire West and Chester
Rating: 4.60

4.6 Rating 2,797 Reviews

91 %

of reviewers recommend Holiday Gems

Company Reviews

Questions

Metrics

4.6

Based on 2,797 reviews

Shipping & Delivery
Delivery Methods	Postal Service
Average Delivery Time	Next Day
On-time Delivery	97%
Customer Service
Communication Channels	Telephone, Email, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.6 out of 5

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Location:

Unit 14, Telford Court,,
Chestergates Business Park, Dunkirk,
Chester
Cheshire West and Chester
CH1 6LT

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Holiday Gems 5 star review on 6th November 2024

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Great service - there was a mix up our end with the booking because I was rushing and distracted by my toddler and Edward was so helpful and reassuring changing it to the correct hotel with no hassle. Thank you.”

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Posted 1 year ago

“Excellent service from Stuart when booking today, very friendly and helpful”

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Posted 1 year ago

“Stuart was very efficient and professional. Explained everything clearly and was very helpful.”

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Posted 1 year ago

“Edward was very helpful and friendly solved my issues with my online booking. He was very clear and concise about the finer details and made it an enjoyable experience.”

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Posted 1 year ago

“After a shaky start with having to renegotiate the price and trouble with actually paying the deposit. Ann the agent was very good. But will wait and see how the holiday goes before an in depth review.”

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Posted 1 year ago

“Decent company and Good service from Edward.”

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Posted 1 year ago

“Martin was very helpful, and polite very easy to talk to”

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Posted 1 year ago

“Very good spoke to martin and he did everything very nice to speak to”

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Posted 1 year ago

“I Spoke to a young lady named Sam. She was very polite and friendly. Went through everything and was sorted very quickly. Couldn't have gone any better.”

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Posted 1 year ago

“Booked holiday over the phone with Martin who couldn’t of been anymore helpful, very informative and thorough re going over booking details as well as very friendly”

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Posted 1 year ago

“Edward was excellent got me sorted with a great holiday with only 10 days noticed. Fantastic service. I've used on the beach for my last 15 holidays but will be using Edward at holiday gems going forward for his personal expertise and prompt service.”

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Posted 1 year ago

“I am pleased with holiday gem rep called sam answered all my questions in a professional manner thank you”

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Posted 1 year ago

“I booked my holiday before reading the reviews, within no time at all, Stuart called me to confirm all the details, & to reassure me of everything, he had fantastic customer service, & put me at ease straight away . Thank you Stuart, I am looking forward to surprising my husband & family with this holiday for Andy’s 60th birthday”

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Posted 1 year ago

“Great price and a friendly and usable website.”

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Posted 1 year ago

“Edward was very helpful and knowledgeable and sorted out exactly what I wanted for my holiday”

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Posted 1 year ago

“Stuart was very helpful run through my itinerary”

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Posted 1 year ago

“Stuart is an absolute credit to your company, very helpful and compassionate, was a pleasure to book my holiday with and would definitely use you again”

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Posted 1 year ago

“Martin was my advisor, couldn’t of helped anymore than he did, courteous and polite that went the extra mile to make sure we got the best deal possible and provided us with documents all in a very timely manner and came back to us with a phone call to confirm everything as planned couldn’t of been more happier with the excellent service provided. Thanks and keep up the good work, it’s appreciated 👍”

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Posted 1 year ago

“Stuart was really helpful. Put my at ease with no pressure - I’m booking a solo flight so this was a big decision for me. But he was really helpful knowledgeable - very slick easy process. Thank you Stuart! You were amazing!”

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Posted 1 year ago

“Excellent service, clear concise information throughout. from Stuart a great member of your staff.”

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Posted 1 year ago

Holiday Gems is rated 4.6 based on 2,797 reviews