Holiday Gems Reviews

Name: Holiday Gems
Address: Unit 14, Telford Court,, Chestergates Business Park, Dunkirk, Chester, Cheshire West and Chester
Rating: 4.60

4.6 Rating 2,793 Reviews

91 %

of reviewers recommend Holiday Gems

Company Reviews

Questions

Metrics

4.6

Based on 2,793 reviews

Shipping & Delivery
Delivery Methods	Postal Service
Average Delivery Time	Next Day
On-time Delivery	97%
Customer Service
Communication Channels	Telephone, Email, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.6 out of 5

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Location:

Unit 14, Telford Court,,
Chestergates Business Park, Dunkirk,
Chester
Cheshire West and Chester
CH1 6LT

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Holiday Gems 5 star review on 6th November 2024

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Stewart was very helpful he explained everything I needed to know about my holiday thank”

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Posted 1 year ago

“Edward is a bloody super star, he explained things plain and simply, i,m in the twilight Years of my life now, and i wouldn't hesitate to use holiday gems again x”

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Posted 1 year ago

“Did order online on Sunday was called on Monday to confirm all available and paperwork emailed Tuesday morning Slight increase on original quote but nothing major”

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Posted 1 year ago

“Very friendly and efficient”

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Posted 1 year ago

“Just spoken to Stuart on the phone he went through everything about our holiday and was so polite and friendly. Great guy to have working for you.”

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Posted 1 year ago

“Everything was last minute, and the pressure was intense, but Martin was phenomenal. He guided me to make the right decisions every step of the way. It felt like I’d known him for years – he was friendly, understanding, and incredibly supportive. Thank you, Holiday Gem, for having amazing people like Martin on your team!”

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Posted 1 year ago

“Just booked a package (winter) holiday and spoke with Martin, who was very helpful. Several months away yet but really looking forward to it. I’m sure if I have further questions Martin will be able to assist me.”

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Posted 1 year ago

“Sam was helpful and informative. Answered our questions quickly and helped us with everything we needed.”

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Posted 1 year ago

“martin was very attentive & friendly cudnt help enough”

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Posted 1 year ago

“Martin was excellent. Incredibly helpful and very fast securing my booking.”

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Posted 1 year ago

“Process was very simple and Martin was extremely helpful”

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Posted 1 year ago

“I am using Holidaygems for the 3rd time. I am very happy with the offers and the service provided. Today Martin was confirming our upcoming trip in a month time and he was super helpful, explaining every single detail of our upcoming journey with very professional and kind manners. Thank you Martin and hope next time when I am booking with you to be my agent again.”

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Posted 1 year ago

“Stuart was a pleasure to talk to you, great help!”

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Posted 1 year ago

“Very pleasant experience. Stuart was lovely to speak to and helped make sure everything was booked and that I was happy with”

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Posted 1 year ago

“All confirmed very quick and clear”

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Posted 1 year ago

“Stuart fantastic from start to finish. Very helpful, friendly. An absolute credit. Thank you Stuart”

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Posted 1 year ago

“Martin at holidaygems made booking this holiday a great experience with his cheerful attitude and great attention to detail”

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Posted 1 year ago

“Stuart was fantastic and supported me booking a late minute holiday. Very professional friendly service.”

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Posted 1 year ago

“We booked a holiday last minute today with Holiday Gems. Your customer adviser Martin was so genuinely helpful in finding us a holiday. It's so refreshing to talk to someone that gives good advice and goes that extra mile.”

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Posted 1 year ago

“Sam was very helpful and polite with all aspects of making sure are holiday booking went through without a hitch. We had one problem which sam sorted straight away with no hassel which put are minds at rest. Lovely customer service agent.”

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Posted 1 year ago

Holiday Gems is rated 4.6 based on 2,793 reviews