Holiday Gems Reviews

Name: Holiday Gems
Address: Unit 14, Telford Court,, Chestergates Business Park, Dunkirk, Chester, Cheshire West and Chester
Rating: 4.60

4.6 Rating 2,793 Reviews

91 %

of reviewers recommend Holiday Gems

Company Reviews

Questions

Metrics

4.6

Based on 2,793 reviews

Shipping & Delivery
Delivery Methods	Postal Service
Average Delivery Time	Next Day
On-time Delivery	97%
Customer Service
Communication Channels	Telephone, Email, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.6 out of 5

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Location:

Unit 14, Telford Court,,
Chestergates Business Park, Dunkirk,
Chester
Cheshire West and Chester
CH1 6LT

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Holiday Gems 5 star review on 6th November 2024

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“We have booked with holiday gems now for over 10yrs now and couldn't fault them,always friendly service and always guaranteed everything we've requested”

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Posted 1 year ago

“Quick and easy booking process and payment system. Martin was really helpful and explained everything. Thank you!”

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Posted 1 year ago

“Martin was extremely helpful excellent communication skills and very friendly. Made the booking process simple and easy to understand.”

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Posted 1 year ago

“Lovely dealing with Stuart today”

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Posted 1 year ago

“Great customer service by Martin today very helpful”

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Posted 1 year ago

“Stuart was super helpful 10/10 amazing service, thanks very much for your help!! Very clear and understanding :)”

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Posted 1 year ago

“Stuart phoned earlier to complete the booking and was very helpful and pleasant . Thanks again .”

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Posted 1 year ago

“Very easy to book and great aftercare Martin was a great help and very enthusiastic about our holiday”

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Posted 1 year ago

“Had a card payment problem, Sam was very helpful.”

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Posted 1 year ago

“Polite, understanding and helpful.”

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Posted 1 year ago

“Absolutely perfect communication and explanation by Martin”

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Posted 1 year ago

“Sam was my holiday gem today! Absolutely smashed it.. fantastic service. Easy to deal with & would use again. 5 ⭐️”

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Posted 1 year ago

“Martin was very helpful explaining everything on the phone so clearly. He was very cheerful and friendly.”

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Posted 1 year ago

“Charged me extra after I booked my holiday.”

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Posted 1 year ago

Hello Sam , thank you for your review. To be clear, your holiday was not booked. You placed an order only and the email summary was sent advising the arrangements were being finalised. No money had been taken until you approved the additional costs. Whilst our booking system relies on live feeds from our suppliers, brokers and airlines we are unfortunately not in control of momentary price changes, fluctuations or changes in availability provided by the same. We, along with many other well-known Tour Operators in the market cannot be held responsible whereby these changes affect our ability to confirm travel arrangements. In your case we can see this is exactly what happened. When you make a booking with us and prior to the point of actually confirming the arrangements for you, we “ring fence” the amount from your payment method although and critically, we do not debit your payment type and it is only held within your account until the point of us confirming your chosen arrangement and ourselves obtaining the relevant confirmation codes from our suppliers, brokers and airlines. Should we not be able to confirm your arrangements, your order is passed to one of our sales agents who will then investigate and try their utmost to provide you with an identical or near-matched arrangements and we will offer this to you. It is then up to yourself to proceed or not with the new arrangements. Please note, our sales agent will always try to obtain the same, similar or cheaper pricing for any alternative arrangements found however, this may not be possible as once again, we are simply not in control of pricing, yield changes and availability of our suppliers, brokers and airlines. At all times, we work within strict company guidelines and always with your interests at heart. We would also like to mention that further details of the aforementioned are listed throughout the website in our Terms and Conditions to which you duly ticked when you made your online order with us. In closing, we hope the above explanation and facts helps you understand the situation which gave you cause to issue a negative review and on balance, once you have had time to digest the above we would appreciate any amendment you could make to your review which would then be reflective of the service level and experience you had with us.

Posted 1 year ago

“The price changed form the website which was not great however I had left it really late and Sam, who took my booking was great and booked everything for us.”

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Posted 1 year ago

“Stuart was amazing he helped sort our holiday out thanks”

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Posted 1 year ago

“Martin was very helpful in getting everything booked and very efficient in getting it finalised for us.”

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Posted 1 year ago

“Fantastic customer service. Received a call to confirm details upon booking. Would highly recommend. Would definitely book again as this was the cheapest online company”

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Posted 1 year ago

“I've just booked the holidays with Holidaygems and Stewart was really professional and helped me out with all the details and information needed, a big thank you, Stewart”

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Posted 1 year ago

“Stuart was very friendly and a credit to your company. Sorted and answered all questions I had also what I liked about the call is he got me to check my emails had came through and explained it all as I was reading it. Thanks again for the help you gave me Stuart”

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Posted 1 year ago

Holiday Gems is rated 4.6 based on 2,793 reviews