Holiday Gems Reviews

Name: Holiday Gems
Address: Unit 14, Telford Court,, Chestergates Business Park, Dunkirk, Chester, Cheshire West and Chester
Rating: 4.61

4.6 Rating 2,785 Reviews

91 %

of reviewers recommend Holiday Gems

Company Reviews

Questions

Metrics

4.6

Based on 2,785 reviews

Shipping & Delivery
Delivery Methods	Postal Service
Average Delivery Time	Next Day
On-time Delivery	97%
Customer Service
Communication Channels	Telephone, Email, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.6 out of 5

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Location:

Unit 14, Telford Court,,
Chestergates Business Park, Dunkirk,
Chester
Cheshire West and Chester
CH1 6LT

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Holiday Gems 5 star review on 6th November 2024

Anonymous

Anonymous // 01/01/2019

Filter: Rated 5 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Had mayor problems getting our payment thru online but Martin talked us thru it and confirmed our booking. Very good customer service.”

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Posted 6 months ago

“Just booked a holiday to Fuerteventura with Holiday gems, I have used them frequently and have found them very helpful and knowledgeable. I dealt with Martin today who gave me all my options, booked everything for me and had my paperwork all sent out. Very friendly ,easy lad to deal with. Will use them again”

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Posted 6 months ago

“Stewart was very helpful he explained everything I needed to know about my holiday thank”

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Posted 6 months ago

“Edward is a bloody super star, he explained things plain and simply, i,m in the twilight Years of my life now, and i wouldn't hesitate to use holiday gems again x”

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Posted 6 months ago

“Did order online on Sunday was called on Monday to confirm all available and paperwork emailed Tuesday morning Slight increase on original quote but nothing major”

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Posted 6 months ago

“Very friendly and efficient”

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Posted 6 months ago

“Just spoken to Stuart on the phone he went through everything about our holiday and was so polite and friendly. Great guy to have working for you.”

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Posted 6 months ago

“Everything was last minute, and the pressure was intense, but Martin was phenomenal. He guided me to make the right decisions every step of the way. It felt like I’d known him for years – he was friendly, understanding, and incredibly supportive. Thank you, Holiday Gem, for having amazing people like Martin on your team!”

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Posted 6 months ago

“Just booked a package (winter) holiday and spoke with Martin, who was very helpful. Several months away yet but really looking forward to it. I’m sure if I have further questions Martin will be able to assist me.”

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Posted 6 months ago

“Sam was helpful and informative. Answered our questions quickly and helped us with everything we needed.”

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Posted 6 months ago

“martin was very attentive & friendly cudnt help enough”

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Posted 6 months ago

“Martin was excellent. Incredibly helpful and very fast securing my booking.”

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Posted 6 months ago

“Process was very simple and Martin was extremely helpful”

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Posted 6 months ago

“I am using Holidaygems for the 3rd time. I am very happy with the offers and the service provided. Today Martin was confirming our upcoming trip in a month time and he was super helpful, explaining every single detail of our upcoming journey with very professional and kind manners. Thank you Martin and hope next time when I am booking with you to be my agent again.”

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Posted 6 months ago

“Stuart was a pleasure to talk to you, great help!”

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Posted 6 months ago

“Very pleasant experience. Stuart was lovely to speak to and helped make sure everything was booked and that I was happy with”

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Posted 6 months ago

“All confirmed very quick and clear”

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Posted 6 months ago

“Stuart fantastic from start to finish. Very helpful, friendly. An absolute credit. Thank you Stuart”

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Posted 6 months ago

“Martin at holidaygems made booking this holiday a great experience with his cheerful attitude and great attention to detail”

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Posted 6 months ago

“Stuart was fantastic and supported me booking a late minute holiday. Very professional friendly service.”

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Posted 6 months ago

Holiday Gems is rated 4.6 based on 2,785 reviews