Holiday Gems Reviews

Name: Holiday Gems
Address: Unit 14, Telford Court,, Chestergates Business Park, Dunkirk, Chester, Cheshire West and Chester
Rating: 4.61

4.6 Rating 2,786 Reviews

91 %

of reviewers recommend Holiday Gems

Company Reviews

Questions

Metrics

4.6

Based on 2,786 reviews

Shipping & Delivery
Delivery Methods	Postal Service
Average Delivery Time	Next Day
On-time Delivery	97%
Customer Service
Communication Channels	Telephone, Email, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.6 out of 5

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Location:

Unit 14, Telford Court,,
Chestergates Business Park, Dunkirk,
Chester
Cheshire West and Chester
CH1 6LT

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Holiday Gems 5 star review on 6th November 2024

Anonymous

Anonymous // 01/01/2019

Filter: Rated 5 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“I had a great holiday booking experience with Sam. She was happy go lucky and made sure I understood everything. I rang her more than once and she still delivered professionalism under those circumstances. You can't be too careful these days and at least with Sam I felt comfortable and assured that things were in place. She even asked me to go through all the literature and call back if there are any issues. I feel I have harassed her enough and will send an email if I have any additional concerns. Thanks Sam.”

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Posted 11 months ago

“Never used HolidayGems before but Martin was absolutely fantastic and helped me book a very last minute holiday super quickly. His advice has been great and I appreciate all the help. Bring on a holiday!”

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Posted 11 months ago

“Very helpful and chatty. Got everything I wanted at the right price. Was very clear going through the holiday. Would highly recommend.”

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Posted 11 months ago

“I would like to say a big thanks to Stuart, he dealt with all my problems today and got everything sorted. This gentleman is so helpful and pleasant and a pleasure to speak with more like him please Mrs Alison Paterson.”

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Posted 11 months ago

“stu was great he helped me though my booking step by step ,he was patient and was willing to explain the whole precess .thank you for your great customer service stu”

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Posted 11 months ago

“Martin was fantastic and helped me diet everything out”

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Posted 11 months ago

“Second trip booked through company - great value, great service. Martin exceptionally helpful.”

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Posted 11 months ago

“Fantastic customer service, booking was so easy and Martin was so helpful and informative.”

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Posted 11 months ago

“Martin was exceotional, great service and explained things in detail.”

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Posted 11 months ago

“Sam in Customer Service was great. I didn’t like the idea that they can add extra cost the day after booking and she made it disappear!”

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Posted 11 months ago

“Nothing was too much trouble and Martin exceeded our expectations in a friendly and professional manner. We’ll be definitely using Holiday Gems in the future.”

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Posted 11 months ago

“Stuart was very helpful and friendly and was able to book my holiday at a price match”

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Posted 11 months ago

“Stuart was wonderful, very friendly and easy to talk to!”

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Posted 11 months ago

“When I phoned about holiday the lady was very nice and sorted it for me straight away”

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Posted 11 months ago

“Stuart was exceptional just brilliant a real credit to the company couldn't want for a better representative”

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Posted 11 months ago

“Sam was extremely helpful in securing the original pricing when circumstances changed internally and there was an inflation to the booking costs.”

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Posted 11 months ago

“Easy to book online Very helpful staff on the phone Great service”

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Posted 11 months ago

“Spoke to Stuart today. True professional. Couldn't do enough to help. Holiday all sorted. Thank you.👍”

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Posted 11 months ago

“Nice chap on the phone and helped me”

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Posted 11 months ago

“Excellent service, very helpful”

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Posted 11 months ago

Holiday Gems is rated 4.6 based on 2,786 reviews