Holiday Gems Reviews

Name: Holiday Gems
Address: Unit 14, Telford Court,, Chestergates Business Park, Dunkirk, Chester, Cheshire West and Chester
Rating: 4.61

4.6 Rating 2,786 Reviews

91 %

of reviewers recommend Holiday Gems

Company Reviews

Questions

Metrics

4.6

Based on 2,786 reviews

Shipping & Delivery
Delivery Methods	Postal Service
Average Delivery Time	Next Day
On-time Delivery	97%
Customer Service
Communication Channels	Telephone, Email, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.6 out of 5

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Location:

Unit 14, Telford Court,,
Chestergates Business Park, Dunkirk,
Chester
Cheshire West and Chester
CH1 6LT

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Holiday Gems 5 star review on 6th November 2024

Anonymous

Anonymous // 01/01/2019

Filter: Rated 5 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Wonderful service from Stuart, took the time to listen to my holiday requirements and accommodated. Thanks Stuart!”

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Posted 11 months ago

“Thankyou Stuart for booking our holiday and with such a lovely manner. Katrina”

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Posted 11 months ago

“Have spoke with Stuart this morning who confirmed holiday as advertised booking! Very polite & helpful Thank you Stuart”

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Posted 11 months ago

“stuart was very very helpful today”

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Posted 11 months ago

“Martin was fabulous. Booked very last minute and he made the whole process seamless.”

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Posted 11 months ago

“Easy to book and cheapest by far than any other holiday places Fantastic staff and polite Second time I’ have booked with holiday gems”

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Posted 11 months ago

“Excellent customer service from Martin”

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Posted 11 months ago

“I had the most pleasant experience with Sam today. There was a problem with my original booking, not Holidays Gems fault but one of their suppliers. Sam went above & beyond, infact between the 2 of us we travelled the whole of Rhodes to find what I was looking for in terms of accommodation that met our requirements. I can't thank Sam enough for her patience & understanding. You're a wee gem Sam 😍. Can't wait to be lying by the pool next week sipping a cocktail or 2 😎🌞🍹”

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Posted 11 months ago

“We use holiday gems, they are the best uk travel company online, we love em, Stuart was superb on the telephone, really pleased with my csll, thsnkyou Stuart x”

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Posted 11 months ago

“Thanks for sorting the holiday Stuart”

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Posted 11 months ago

“Sam called me the next day to clarify my booking She was extremely helpful and reassured me if I have any queries to contact her Great booking and very easy Have stayed at this hotel before and an excellent choice! Thank you”

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Posted 11 months ago

“Just had a Prompt reply from Stuart, very friendly manner on phone, just checking all names spelt correctly as wifes name is unusual and all the details are correct . Second time I have used holiday gems, always friendly and helpful, wonr be the last time I use holiday gems”

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Posted 11 months ago

“Great service from Holiday Gems (I travel next month). Price was excellent, booking easy. Stuart from Holiday Gems rang this morning to make sure I had received all of my holiday bookings and tickets via email, reassured me all was booked. Thanks Stuart 😊”

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Posted 11 months ago

“Stuart provided an excellent service and ensured i had all the details and confirmation via phone call Thanks Stuart”

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Posted 11 months ago

“Nice efficient service, Call back from Stuart was friendly and professional.”

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Posted 11 months ago

“Excellent service by Stuart, very helpful”

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Posted 11 months ago

“Stuart was extremely helpful today, he even tried changing our room to save us money. Stuart was very professional and thorough. Thank you Stuart for all your help today.”

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Posted 11 months ago

“Martin called me to confirm a refund for my booking I had made the previous evening after being called this morning by Mark to say the outbound flight was no longer available. Martin questioned me on the reason for cancelling it soon became apparent that he was able to make enquiries to ensure we could still get away. After a few short calls back & forth our original plans were back in place I can't thank Martin enough for all his help. After being very disappointed that our plans were in jeopardy my friend is certainly a very happy lady indeed after a turbulent few months this break is just what she needs. So thank you again Martin for making it possible.”

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Posted 11 months ago

“Sam was a great help in getting a late change arranged on my booking due to a personal error. Very quick responding and making the necessary changes”

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Posted 11 months ago

“Spoke to Martin on the phone who was extremely helpful with booking my holiday abroad, not only have holiday gems got the best/cheapest deals for hotels and flights and everything else, they also go the extra mile for working out what’s best to suit your needs Amazing customer service and a great experience booking my holiday through holiday gems will be back for my next holiday thanks to Martin”

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Posted 11 months ago

Holiday Gems is rated 4.6 based on 2,786 reviews