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Holiday Gems Reviews

4.6 Rating 2,790 Reviews
91 %
of reviewers recommend Holiday Gems
Company Reviews Questions Metrics
4.6
Based on 2,790 reviews
Shipping & Delivery
Delivery Methods
Postal Service
Average Delivery Time
Next Day
On-time Delivery
97%
Customer Service
Communication Channels
Telephone, Email, Live Chat
Queries Resolved In
Under An Hour
Customer Service
4.6 out of 5
Read Holiday Gems Reviews
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Location:

Unit 14, Telford Court,,
Chestergates Business Park, Dunkirk,
Chester
Cheshire West and Chester
CH1 6LT

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Miss Georgia Peters
Verified Buyer
“Absolutely amazing service. Enquired about booking a holiday to fly out the next day, and the lady who took the call (her name was Geraldine) was nothing short of exceptional. She went out of her way to ensure we got the best deal possible and kept in touch throughout the whole process to ensure we got everything through on time and we’re able to check in online etc due to the booking being so last minute. We booked at 6pm and flew and 6am the next day! She even threw in some free seat bookings for us! I wouldn’t hesitate to book another holiday through Geraldine as she was so friendly and helpful! An asset to Holiday Gem’s!”
Helpful Report
Posted 3 years ago
Genesis Low
Verified Buyer
“Super helpful!”
Helpful Report
Posted 3 years ago
Jane Hunter
Verified Buyer
“Booked with Nathan. He was really helpful and put my mind at ease.”
Helpful Report
Posted 3 years ago
Rebecca Khan
Verified Buyer
“The Holiday Gems Representative, Nathan, called me just minutes after I’d made my booking to explain there was an issue with our flights. This was resolved quickly and effectively and his communication was great! I’ve only just made my booking, and not gone on holiday yet, so can’t comment on the whole process but so far excellent customer service.”
Helpful Report
Posted 3 years ago
Mrs Elizabeth Collins
Verified Buyer
“I booked a holiday to Egypt in July for 2 weeks had a fantastic holiday. Thank you holidaygems couldn’t fault anything so have re-booked to go back in November”
Helpful Report
Posted 3 years ago
Mrs Marion McLaughlin
Verified Buyer
“Up to know great”
Helpful Report
Posted 3 years ago
Philip Robinson
Verified Buyer
“Always been a wonderful experience, Nathan was on the ball and very helpful 😀”
Helpful Report
Posted 3 years ago
Julie Culverhouse
Verified Buyer
“Have always used Holiday Gems to book our holidays as the staff are always polite and very helpful. Booked with Nathan today and yet again another great member of staff.”
Helpful Report
Posted 3 years ago
Mr Gareth Robbins
Verified Buyer
“Website is good.booking forms are easy to complete and excellent response from the agents.”
Helpful Report
Posted 3 years ago
Miss Emma Jewell
Verified Buyer
“Extremely good service”
Helpful Report
Posted 3 years ago
Mrs Diane Mee
Verified Buyer
“Very happy how quick and easy it was to book a holiday and very helpful on the phone”
Helpful Report
Posted 3 years ago
Mr Dean Cattedra
Verified Buyer
“Extremely efficient booking system, great communication. 100% happy”
Helpful Report
Posted 3 years ago
Mr Jonathan Palmer
Verified Buyer
“Extremely efficient booking system. Courtesy call from an agent soon after. Great experience, will use again!”
Helpful Report
Posted 3 years ago
Mrs Stacey Aris
Verified Buyer
“Just booked a holiday and so far so good, all documents received by email with clear instructions.”
Helpful Report
Posted 3 years ago
Mr Jimmy Ferguson
Verified Buyer
“Quick and easy no fuss it’s not my first time booking with holiday gems and will not be my last.”
Helpful Report
Posted 3 years ago
Mr John Harris
Verified Buyer
“Picked destination, chose flight & hotel, booked transfer. Paid & job done.!! Excellent.”
Helpful Report
Posted 3 years ago
Mohammed Haque
Verified Buyer
“Hi everything was really quick and simple to understand using the website, shortly after booking a member of holidaygems (Nathan) called me and noticed i wasnt getting the best offer possible and allowed me to alter my offer to the best one and saved me quite alot of money. Surely be using this site to book again in the future.”
Helpful Report
Posted 3 years ago
Mrs Byron
Verified Buyer
“First time using holidaygems Geraldine was amazing helped me with everything even down to emaiing the hotel for me 😊 would definitely use again”
Helpful Report
Posted 3 years ago
Mrs Harle
Verified Buyer
“Fantastic service and Geraldine has amazing customer service skills nothing is too much bother has helped me from the start of contact.”
Helpful Report
Posted 3 years ago
Mr Anthony Graham
Verified Buyer
“Good service”
Helpful Report
Posted 3 years ago
Holiday Gems is rated 4.6 based on 2,790 reviews
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