Holiday Gems Reviews

Name: Holiday Gems
Address: Unit 14, Telford Court,, Chestergates Business Park, Dunkirk, Chester, Cheshire West and Chester
Rating: 4.60

4.6 Rating 2,797 Reviews

91 %

of reviewers recommend Holiday Gems

Company Reviews

Questions

Metrics

4.6

Based on 2,797 reviews

Shipping & Delivery
Delivery Methods	Postal Service
Average Delivery Time	Next Day
On-time Delivery	97%
Customer Service
Communication Channels	Telephone, Email, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.6 out of 5

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Location:

Unit 14, Telford Court,,
Chestergates Business Park, Dunkirk,
Chester
Cheshire West and Chester
CH1 6LT

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Holiday Gems 5 star review on 6th November 2024

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Hi , I will say 4 stars because they change the prices . Will be nice in the future the quotes to be live meaning the actual price !! It’s difficult to add more money!! We have a budget and when they calling you regarding the price is not good for a business!! Today Samantha did a very good job , she helped me to find a better deal !! Thank you”

Helpful Report

Posted 1 year ago

“Absolutely stellar work from Edward. Managed to ease my stress and arrange and confirm my holiday for me and my entire family in 1 phone call! Fantastic service and such a lovely help to me after being at my wits ends trying to arrange a an extended family outing for so many people. Thanks to the holiday gem team ( in particular EDWARD), will use again!”

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Posted 1 year ago

“Sam called me about my booking advising that there is a price increase on the holiday booked however she was a great help and did everything she could to ensure we keptcour booking.”

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Posted 1 year ago

“Stuart was feet friendly, helpful and clear in his explaining of the information, thank you”

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Posted 1 year ago

“Stuart was personable and engaging”

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Posted 1 year ago

“Stuart was very helpful and I really appreciated his support”

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Posted 1 year ago

“Stuart was very professional and friendly.”

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Posted 1 year ago

“Thanks to Stuart very good communication sorted out every thing for us would highly recommend”

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Posted 1 year ago

“Hi I had to change hotel due to location Sam handled this very quickly in a very polite and helpful manner thank you very much”

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Posted 1 year ago

“Stayed off trying to change me over £400 more but Sam got it sorted .”

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Posted 1 year ago

“Just a great company”

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Posted 1 year ago

“I am happy with the customer service. Special mention to Edward who contacted me to sort out a problem with my booking.”

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Posted 1 year ago

“Most helpful and happy to help with anything needed Edward was so good”

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Posted 1 year ago

“Second time using HolidayGems. Amazing Company to deal with. Can easily speak to a human. Spoke with Martin today who confirmed the holiday verbally and made a follow up call to check I’d received confirmation email with the information being correct. Would definitely book with Holiday Gems again. Perfect transaction and thankyou for your professionalism & pleasant manner Martin.”

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Posted 1 year ago

“Stuart was really helpful today sorted my holiday with ease and no hassles thanks again”

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Posted 1 year ago

“Edward was very helpful and polite answered all my questions . Yes the holiday has gone up by £60 from yesterday but I had done my research and it was still cheaper than booking individually so good service all round as of yet . My holiday isn’t until next year so will update my review once holiday has happened . Thank you Edward :)”

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Posted 1 year ago

“Edward was very polite and friendly, he looked at multiple hotels for me to stay to get me the best deal to suit my needs.”

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Posted 1 year ago

“Easy and efficient to book, great customer service from Stuart.”

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Posted 1 year ago

“Very helpful & polite throughout our booking. Edward all the way. Thank you so much for your patience… will definitely book again going ff our experience with Edward. Thank you”

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Posted 1 year ago

“Good service from Sam and good price. However the telephone message system needs updating as it talks about COVID”

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Posted 1 year ago

Holiday Gems is rated 4.6 based on 2,797 reviews