Holiday Gems Reviews

Name: Holiday Gems
Address: Unit 14, Telford Court,, Chestergates Business Park, Dunkirk, Chester, Cheshire West and Chester
Rating: 4.61

4.6 Rating 2,791 Reviews

91 %

of reviewers recommend Holiday Gems

Company Reviews

Questions

Metrics

4.6

Based on 2,791 reviews

Shipping & Delivery
Delivery Methods	Postal Service
Average Delivery Time	Next Day
On-time Delivery	97%
Customer Service
Communication Channels	Telephone, Email, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.6 out of 5

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Location:

Unit 14, Telford Court,,
Chestergates Business Park, Dunkirk,
Chester
Cheshire West and Chester
CH1 6LT

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Holiday Gems 5 star review on 6th November 2024

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Booked with Sam very professional,polite and helpful would recommend and thanks for your help sam”

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Posted 8 months ago

“Polite fast response to on line booking. Extra cost required but could not tell me why and for what for or reason. Pending documents to arrive by e- mail. So review not complete at this stage. However Sam polite and helpful.”

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Posted 8 months ago

Hi Terry Styles, thank you for your review and positive feedback relating to your booking agent. To explain, the price on the website is clarified as an offer to purchase the Package Holiday selected, if it is available. If the arrangements are not available when one of our booking agents come to confirm your booking request, because other customers have taken advantage and the lower price offer is exhausted, you are informed of the next supplier price. Regarding your travel documents, these should have since been received however please do not hesitate to reach out via the appropriate channels should you require any further assistance. Since a 3-star rating is still considered negative, we would truly appreciate if you would consider kindly improving your review score slightly once you have had chance to digest the above and to accurately reflect the service provided. Thank you.

Posted 8 months ago

“Well it’s the first time I’ve booked with you and you’ve been brilliant”

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Posted 8 months ago

“All very good”

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Posted 8 months ago

“Samantha Was very good and sorted all my problems”

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Posted 8 months ago

“Excellent service from Edward”

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Posted 9 months ago

“Edward fixed everything after an initial mix up with the holiday I booked and it needed up being cheaper.”

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Posted 9 months ago

“I found Edward from the sales team very helpful in assisting me to sort my holiday.”

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Posted 9 months ago

“Samantha was very helpful & attended to all my needs”

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Posted 9 months ago

“Third time I've booked with Holiday Gems Always straightforward. Edward was good on the confirmation call today”

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Posted 9 months ago

“Excellent value holiday, great communication with sales advisor Stuart during initial booking process. Can't wait to go to Morocco :)”

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Posted 9 months ago

“We booked our holiday through HolidayGems last year, we had such a great experience we wanted to book with you again. Stuart was amazing last year and again this morning. He’s extremely efficient and most importantly when he promises to call back straight away he does! Not many do nowadays.”

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Posted 9 months ago

“Martin was very friendly and helpful.”

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Posted 9 months ago

“Fantastic Customer service The customer service Exec. Sam was prompt to respond and much appreciate her effort. Very helpful!!”

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Posted 9 months ago

“Stuart was amazing at helping find the perfect holiday for me & my family. Thank you for all your help.”

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Posted 9 months ago

“Stuart is an amazing customer service representative.”

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Posted 9 months ago

“Fantastic customer service from Stuart 🙌❤️”

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Posted 9 months ago

“Stuart fully explained and confirmed my holiday which made my choice of using Holiday Gems an amazing experience, thanks Stuart”

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Posted 9 months ago

“I thought Stuart was positive and helpful.”

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Posted 9 months ago

“The telephone conversation I had with Edward following my booking was excellent. He explained the details of my booking, provided clear guidance on everything to do with my booking, and answered all my questions. He was very knowledgeable, pleasant, and easy to talk to.”

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Posted 9 months ago

Holiday Gems is rated 4.6 based on 2,791 reviews