Holiday Gems Reviews

Name: Holiday Gems
Address: Unit 14, Telford Court,, Chestergates Business Park, Dunkirk, Chester, Cheshire West and Chester
Rating: 4.61

4.6 Rating 2,788 Reviews

91 %

of reviewers recommend Holiday Gems

Company Reviews

Questions

Metrics

4.6

Based on 2,788 reviews

Shipping & Delivery
Delivery Methods	Postal Service
Average Delivery Time	Next Day
On-time Delivery	97%
Customer Service
Communication Channels	Telephone, Email, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.6 out of 5

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Location:

Unit 14, Telford Court,,
Chestergates Business Park, Dunkirk,
Chester
Cheshire West and Chester
CH1 6LT

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Holiday Gems 5 star review on 6th November 2024

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Amazing customer service. Thank you very much for all your help today.”

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Posted 1 year ago

“Quick all in one, flights, transfers and hotel. So easy.”

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Posted 1 year ago

“Just booked again with Holiday Gems..saved over £300 on the same holiday..”

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Posted 1 year ago

“Always good service at a great price”

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Posted 1 year ago

“Sameer has been very helpful extremely professional. Also gave us an amazing deal thank-you”

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Posted 1 year ago

“Great experience, user friendly and quick to load.”

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Posted 1 year ago

“Booking very easy now let’s experience the holiday”

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Posted 1 year ago

Thank you Ronald we are pleased to hear this and wish you a wonderful holiday.

Posted 1 year ago

“Faultless service.. thanks.”

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Posted 1 year ago

“Excellent customer service”

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Posted 1 year ago

“Excellent customer service, explained well keep up the good work.”

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Posted 1 year ago

“Great company, Samer was very helpful in sorting things out for me. Would highly recommend and would certainly use again. A** service.”

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Posted 1 year ago

“Great customer service, agent kept ringing me back as poor connection and this enabled me to book a last minute holiday, due to already booked holiday being cancelled.”

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Posted 1 year ago

“Great with what he does”

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Posted 1 year ago

“Thank you Samer for helping us book our holiday to Turkey. He was very informative and helpful throughout the whole booking. Thanks again”

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Posted 1 year ago

“Very good!!”

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Posted 1 year ago

“Samer rang me back and helped enable my holiday to be booked. Samer was a great help, thank you. Claire Frith”

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Posted 1 year ago

“What a joke we couldn't check in online to book seats together then got to the airport 2 hours we waited for check in to open nothing come on the screen so we was having to wonder round try find out where to check in then we was told 2 wrong locations same as everyone else so was waiting in wrong lines before we found the right one then the line was massive only 1 person checking people in we was waiting 2 hours and the flight was leaving in 30 minutes before they send more staff to help everyone was fuming we had no time we had to run for the flight couldn't even get a drink then we was delayed leaving because they was so slow checking people in waited in line for hours absolutely the worst airline I have ever used. Then the worst hotel I have ever stayed first they tried to give me a room I didnt book but I refused to accept it joke then its not all inclusive and the food was not even fit to feed to a dog they only put out 3 options fowl food. We had to eat out every day for every meal. They try charge you for everything wifi towel cards drinks only flat pop with 1 ice cube in tiny dirty plastic cups is all inclusive bar doesn't open till 10 by the pool and you have to pay for drinks? it has to be the worst place I have ever stayed they didn't once change the bedding in the room. The bed was no quilt but a cheap hospital blanket and nothing not even water provided in the room in the fridges so need to buy water to make a drink in the room at night and take a cup didnt even give you a cup in the room next to kettle? . You have to wait hours for the shuttle to get to from beach and they was days you couldn't even get a towel and only juice water offered at the beach no bar just juice machine help yourself. There was not enough places for people to sit round the pool in the evening's to even have a drink and it smelt like sewage so we went out every night. Then when we cheacked out they told us we couldn't leave reception we had to wait 3 hours to be collected in the morning they wouldn't let us go by the pool or even give us a drink joke we left the hotel went to a bar to wait so we could have coffee airconditioning and some breakfast. I would never recommend this place to anyone do not waist your money honestly didnt meet anyone there that wasn't complaining about it.”

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Posted 1 year ago

Miss Jones we are sorry to hear this but do not feel you have directed your review to the correct business. Both issues appear to be that you encountered the worst airline and worst hotel in your opinion and they should be allowed to respond to your complaint. We are very surprised that no such complaint was logged with us during your holiday if the impact to you was as described and this has denied us opportunity to help you at the time.

Posted 1 year ago

“Cheap and well organized”

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Posted 1 year ago

“Disgraceful”

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Posted 1 year ago

Miss Leech we regret that looking at your booking this review appears to be written in frustration that we are simply applying our booking terms and conditions to which you agreed when making your booking online with us. We are sorry we cannot agree to what is required as a result.

Posted 1 year ago

“First time I have used Holiday Gems.I have easily booked my October holiday & part paid .”

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Posted 1 year ago

Holiday Gems is rated 4.6 based on 2,788 reviews