Holiday Gems Reviews

Name: Holiday Gems
Address: Unit 14, Telford Court,, Chestergates Business Park, Dunkirk, Chester, Cheshire West and Chester
Rating: 4.61

4.6 Rating 2,788 Reviews

91 %

of reviewers recommend Holiday Gems

Company Reviews

Questions

Metrics

4.6

Based on 2,788 reviews

Shipping & Delivery
Delivery Methods	Postal Service
Average Delivery Time	Next Day
On-time Delivery	97%
Customer Service
Communication Channels	Telephone, Email, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.6 out of 5

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Location:

Unit 14, Telford Court,,
Chestergates Business Park, Dunkirk,
Chester
Cheshire West and Chester
CH1 6LT

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Holiday Gems 5 star review on 6th November 2024

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“I spoke with Stuart, I explained it was a long time since I had travelled, I was so nervous and overwhelmed with the details and online stuff. Stuart took the time to explain everything and reassured I felt much calmer. Great service.”

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Posted 1 year ago

“Stuart made it so easy.. such a nice and helpful guy🙏😇👑”

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Posted 1 year ago

“Stuart was very helpful and explained everything very well. Pleasant customer service”

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Posted 1 year ago

“Stuart was absolutely amazing and provided great customer service. Thank you Stuart!”

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Posted 1 year ago

“Spoke to Stuart after booking a holiday online, He was extremely helpful with the booking and explained all that i needed to know. Will definaately recommend booking with holidaygems.”

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Posted 1 year ago

“Stuart who confirmed our holiday booking was really pleasant and efficient, lovely speaking ti him”

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Posted 1 year ago

“Stuart was very polite and made me comfortable and I’m very satisfied with the my holiday with holiday gems thank you”

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Posted 1 year ago

“Stuart was professional and helpful and went through everything I needed to know.”

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Posted 1 year ago

“Very helpful, Stuart was very polite and nothing was too much trouble.”

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Posted 1 year ago

“Thanks Stuart for helping book our holiday :-)”

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Posted 1 year ago

“Stuart was super helpful, efficient and clear in his explanations. Thank you Stuart, we will definitely book again through Holiday Gems”

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Posted 1 year ago

“The process of booking a holiday with Holiday Gems was very easy and stress free. The consultant, Stuart, who telephoned me after the booking was extremely helpful and explained and clarified everything before confirming the booking. Which was very reassuring thank you.”

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Posted 1 year ago

“Great customer service, no issues”

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Posted 1 year ago

“Spoke to Stuart today great service and very helpful”

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Posted 1 year ago

“Stuart who contacted me was brilliant, sorted out the problem quickly. The website needs attention though as it allowed our booking then subsequently needed to change it.”

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Posted 1 year ago

Hello Helen thank you for your comments here, we will pass on your kind words about Stuart. Turning to the website perhaps you have misunderstood how this operates. Firstly and in order to explain, whilst our booking system relies on live feeds from our suppliers, brokers and airlines we are unfortunately not in control of momentary price changes, fluctuations or changes in availability provided by the same and whilst the vast majority of bookings will be confirmed without issue, we, along with many other well-known Tour Operators in the market cannot be held responsible whereby these changes affect our ability to confirm travel arrangements. In your case we can see this is exactly what happened but Stuart sourced alternative supply for you to enable you to proceed with your holiday.

Posted 1 year ago

“Stuart was exceptional and helpful. David on the other hand was far from helpful. He pretended he was helping but really wasn’t . He said he would call back but never did. I am scarred from David”

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Posted 1 year ago

Hello Gemma, thank you for providing feedback to us, we will ensure that the relevant managers are informed so they may address accordingly

Posted 1 year ago

“Stuart was very helpful and not only solved my problem but also helped me with my transfers which I had not considered.”

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Posted 1 year ago

“I was being messed around with my confirmation email and when I rang up Monday someone said they will sort it and ring me back at dinner time but no one did but today I rang and Stuart sorted it out straight away rang me back when he said he would and set me all the information I needed”

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Posted 1 year ago

“Hello HolidayGems team ,my payment didn't go through,and Steward happily sort out booking for next day,kind to keep me updated through out well done”

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Posted 1 year ago

“Really happy - Stuart is very helpful and enables you to overcome any hurdles in an easy way. Got a great deal and upgraded room for my parents.”

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Posted 1 year ago

Holiday Gems is rated 4.6 based on 2,788 reviews