Holiday Gems Reviews

Name: Holiday Gems
Address: Unit 14, Telford Court,, Chestergates Business Park, Dunkirk, Chester, Cheshire West and Chester
Rating: 4.61

4.6 Rating 2,788 Reviews

91 %

of reviewers recommend Holiday Gems

Company Reviews

Questions

Metrics

4.6

Based on 2,788 reviews

Shipping & Delivery
Delivery Methods	Postal Service
Average Delivery Time	Next Day
On-time Delivery	97%
Customer Service
Communication Channels	Telephone, Email, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.6 out of 5

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Location:

Unit 14, Telford Court,,
Chestergates Business Park, Dunkirk,
Chester
Cheshire West and Chester
CH1 6LT

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Holiday Gems 5 star review on 6th November 2024

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Rude and deceiving representative and the company, a standard con I notice from holiday companies and this company is no exception. be prepared for a call of price increase after you have paid, I was conned £150 extra. Obviously you have choice to cancel however the refund will take 5 to 7 days and if you don’t enough credit on your card or money in your account then you have no choice but to wait or (psychological) agree to paying what you totally disagree Conning tactics to trap customers”

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Posted 1 year ago

“Good fast service ..although I missed booking fee ..I phoned and fast helpful service..all sorted fast ..thanyou 👍”

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Posted 1 year ago

“All very straight forward, quick & easy”

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Posted 1 year ago

“Extremely helpful gentleman,”

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Posted 1 year ago

“Absolutely brilliant thanks samar”

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Posted 2 years ago

“I booked to go to turkey but made a mistake they phoned me up straight away to let me know about my mistake and corrected it”

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Posted 2 years ago

“Up to now the booking process has been good. Going on holiday today so let you know in a few days time 😊”

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Posted 2 years ago

“Great service from the operator very easy and quick I will definitely use you again”

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Posted 2 years ago

“So far so good. Good communication with agent Surayah! She answered quickly on my emails and when needed she gave a call to explain and guide. Looking forward to last minute amazing deal holiday and already planning next years!”

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Posted 2 years ago

“Booking with holiday gems was easy and website was easy to navigate. Although we had an issue Martin was great and did everything he could to help us. So thank you!”

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Posted 2 years ago

“Connecting flights were miles apart waiting around for hours when other flights were available. Pick up time was incorrect on paper work stating we would leave island at 8pm when actually it was 3pm waiting in airport over 5 hrs. Where told we would get a seaplane from airport to island when actually it was a domestic flight then a boat. Every flights we had to wait about 5 hours until the next one. We asked for a room on the sea ended up with a room with garden so had to pay extra £200 for a night in a room we actually wanted. We wish we get some discounts for our next holidays or some refund please aware people 😔”

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Posted 2 years ago

Hello Natalie & Ali, we are sorry to read this review. Your arrangements were read back to you for acceptance and the type of transfer was given as domestic flight, we regret you made assumption this was seaplane. Unfortunately such transfers are scheduled locally and beyond our control about times of operation, the paperwork time we state refers to the minimum period you are required to be at the airport to ensure you do not miss your international flight and the local operator uses those international flight times to decide which service you should be placed onto. In addition, the international flight times were given to you and the connection time was not queried. We further do not see that a sea view was requested and this is not indicated on your paperwork which should have been queried upon receipt if this was incorrect. We hope that otherwise you had a wonderful holiday and thank you for your feedback.

Posted 2 years ago

“Very helpful and polite”

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Posted 2 years ago

“The man who called me to confirm my booking was very nice. He gave all the details and made sure I understood everything. The only criticism I have is that within 12 hours of booking I was told that the price I had booked had gone up by £30 each. I did expect to pay the price I was quoted”

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Posted 2 years ago

“We booked with holiday gems last year for a month ,for the first time and we were very pleased with there service ,we went to the eurovillage achilleas hotel witch we have been numerous times : we recommend holiday gems to anyone,we’ve just booked same hotel again”

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Posted 2 years ago

“Booked hotel online . Simple process , no hassle and quick confirmation . Always use them for accommodation and never any issues .Great service”

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Posted 2 years ago

“Booked holiday to Turkey with them great prices all good so far”

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Posted 2 years ago

“Caught my family and I caught COVID and they are still trying to make me pay for the holiday to cancel I totally refuse shocking company .”

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Posted 2 years ago

Mr Clarke, whereas we do sympathise with your situation if this is the case, this would be a matter for your travel insurance if you are ill and unable to travel. Furthermore, if you took advantage of our low deposit payment scheme, it is within our terms and conditions that you must pay any deficit that we have paid to suppliers on your behalf and this is contractually binding. We are sure you can appreciate that we cannot absorb such fees ourselves.

Posted 2 years ago

“Nathan was very professional helpful and friendly 100% recommend him to friends.”

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Posted 2 years ago

“Nathan was great friendly so easy to talk to made my booking experience feel like a breeze. Managed to save me some money definitely will be booking with him in the future. 👍😊👌”

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Posted 2 years ago

“Everything as described.”

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Posted 2 years ago

Holiday Gems is rated 4.6 based on 2,788 reviews