Holiday Gems Reviews

Name: Holiday Gems
Address: Unit 14, Telford Court,, Chestergates Business Park, Dunkirk, Chester, Cheshire West and Chester
Rating: 4.60

4.6 Rating 2,795 Reviews

91 %

of reviewers recommend Holiday Gems

Company Reviews

Questions

Metrics

4.6

Based on 2,795 reviews

Shipping & Delivery
Delivery Methods	Postal Service
Average Delivery Time	Next Day
On-time Delivery	97%
Customer Service
Communication Channels	Telephone, Email, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.6 out of 5

Visit Website

Location:

Unit 14, Telford Court,,
Chestergates Business Park, Dunkirk,
Chester
Cheshire West and Chester
CH1 6LT

Write Your review

Tell us how Holiday Gems made you happy

Minimum 10 characters

Would you like to add a photos or videos?

Strengthen your review by uploading photos & videos.

Drag files here or browse

(Supported files: jpg, png, mpeg, ogg, mp4 & webm)

What's your name?

Whats your email?

We need your email address to verify that your review is genuine

Please note that we may share your email with the company to verify your order.

Holiday Gems 5 star review on 6th November 2024

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Thank you Samer for helping us book our holiday to Turkey. He was very informative and helpful throughout the whole booking. Thanks again”

Helpful Report

Posted 2 years ago

“Very good!!”

Helpful Report

Posted 2 years ago

“Samer rang me back and helped enable my holiday to be booked. Samer was a great help, thank you. Claire Frith”

Helpful Report

Posted 2 years ago

“What a joke we couldn't check in online to book seats together then got to the airport 2 hours we waited for check in to open nothing come on the screen so we was having to wonder round try find out where to check in then we was told 2 wrong locations same as everyone else so was waiting in wrong lines before we found the right one then the line was massive only 1 person checking people in we was waiting 2 hours and the flight was leaving in 30 minutes before they send more staff to help everyone was fuming we had no time we had to run for the flight couldn't even get a drink then we was delayed leaving because they was so slow checking people in waited in line for hours absolutely the worst airline I have ever used. Then the worst hotel I have ever stayed first they tried to give me a room I didnt book but I refused to accept it joke then its not all inclusive and the food was not even fit to feed to a dog they only put out 3 options fowl food. We had to eat out every day for every meal. They try charge you for everything wifi towel cards drinks only flat pop with 1 ice cube in tiny dirty plastic cups is all inclusive bar doesn't open till 10 by the pool and you have to pay for drinks? it has to be the worst place I have ever stayed they didn't once change the bedding in the room. The bed was no quilt but a cheap hospital blanket and nothing not even water provided in the room in the fridges so need to buy water to make a drink in the room at night and take a cup didnt even give you a cup in the room next to kettle? . You have to wait hours for the shuttle to get to from beach and they was days you couldn't even get a towel and only juice water offered at the beach no bar just juice machine help yourself. There was not enough places for people to sit round the pool in the evening's to even have a drink and it smelt like sewage so we went out every night. Then when we cheacked out they told us we couldn't leave reception we had to wait 3 hours to be collected in the morning they wouldn't let us go by the pool or even give us a drink joke we left the hotel went to a bar to wait so we could have coffee airconditioning and some breakfast. I would never recommend this place to anyone do not waist your money honestly didnt meet anyone there that wasn't complaining about it.”

Helpful Report

Posted 2 years ago

Miss Jones we are sorry to hear this but do not feel you have directed your review to the correct business. Both issues appear to be that you encountered the worst airline and worst hotel in your opinion and they should be allowed to respond to your complaint. We are very surprised that no such complaint was logged with us during your holiday if the impact to you was as described and this has denied us opportunity to help you at the time.

Posted 2 years ago

“Cheap and well organized”

Helpful Report

Posted 2 years ago

“Disgraceful”

Helpful Report

Posted 2 years ago

Miss Leech we regret that looking at your booking this review appears to be written in frustration that we are simply applying our booking terms and conditions to which you agreed when making your booking online with us. We are sorry we cannot agree to what is required as a result.

Posted 2 years ago

“First time I have used Holiday Gems.I have easily booked my October holiday & part paid .”

Helpful Report

Posted 2 years ago

“Rude and deceiving representative and the company, a standard con I notice from holiday companies and this company is no exception. be prepared for a call of price increase after you have paid, I was conned £150 extra. Obviously you have choice to cancel however the refund will take 5 to 7 days and if you don’t enough credit on your card or money in your account then you have no choice but to wait or (psychological) agree to paying what you totally disagree Conning tactics to trap customers”

Helpful Report

Posted 2 years ago

“Good fast service ..although I missed booking fee ..I phoned and fast helpful service..all sorted fast ..thanyou 👍”

Helpful Report

Posted 2 years ago

“All very straight forward, quick & easy”

Helpful Report

Posted 2 years ago

“Extremely helpful gentleman,”

Helpful Report

Posted 2 years ago

“Absolutely brilliant thanks samar”

Helpful Report

Posted 2 years ago

“I booked to go to turkey but made a mistake they phoned me up straight away to let me know about my mistake and corrected it”

Helpful Report

Posted 2 years ago

“Up to now the booking process has been good. Going on holiday today so let you know in a few days time 😊”

Helpful Report

Posted 2 years ago

“Great service from the operator very easy and quick I will definitely use you again”

Helpful Report

Posted 2 years ago

“So far so good. Good communication with agent Surayah! She answered quickly on my emails and when needed she gave a call to explain and guide. Looking forward to last minute amazing deal holiday and already planning next years!”

Helpful Report

Posted 2 years ago

“Booking with holiday gems was easy and website was easy to navigate. Although we had an issue Martin was great and did everything he could to help us. So thank you!”

Helpful Report

Posted 2 years ago

“Connecting flights were miles apart waiting around for hours when other flights were available. Pick up time was incorrect on paper work stating we would leave island at 8pm when actually it was 3pm waiting in airport over 5 hrs. Where told we would get a seaplane from airport to island when actually it was a domestic flight then a boat. Every flights we had to wait about 5 hours until the next one. We asked for a room on the sea ended up with a room with garden so had to pay extra £200 for a night in a room we actually wanted. We wish we get some discounts for our next holidays or some refund please aware people 😔”

Helpful Report

Posted 2 years ago

Hello Natalie & Ali, we are sorry to read this review. Your arrangements were read back to you for acceptance and the type of transfer was given as domestic flight, we regret you made assumption this was seaplane. Unfortunately such transfers are scheduled locally and beyond our control about times of operation, the paperwork time we state refers to the minimum period you are required to be at the airport to ensure you do not miss your international flight and the local operator uses those international flight times to decide which service you should be placed onto. In addition, the international flight times were given to you and the connection time was not queried. We further do not see that a sea view was requested and this is not indicated on your paperwork which should have been queried upon receipt if this was incorrect. We hope that otherwise you had a wonderful holiday and thank you for your feedback.

Posted 2 years ago

“Very helpful and polite”

Helpful Report

Posted 2 years ago

“The man who called me to confirm my booking was very nice. He gave all the details and made sure I understood everything. The only criticism I have is that within 12 hours of booking I was told that the price I had booked had gone up by £30 each. I did expect to pay the price I was quoted”

Helpful Report

Posted 2 years ago

Holiday Gems is rated 4.6 based on 2,795 reviews