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Holiday Gems Reviews

4.6 Rating 2,794 Reviews
91 %
of reviewers recommend Holiday Gems
Company Reviews Questions Metrics
4.6
Based on 2,794 reviews
Shipping & Delivery
Delivery Methods
Postal Service
Average Delivery Time
Next Day
On-time Delivery
97%
Customer Service
Communication Channels
Telephone, Email, Live Chat
Queries Resolved In
Under An Hour
Customer Service
4.6 out of 5
Read Holiday Gems Reviews
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Location:

Unit 14, Telford Court,,
Chestergates Business Park, Dunkirk,
Chester
Cheshire West and Chester
CH1 6LT

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CHERYL
Verified Buyer
“Easy to book. Follow up phone call with Stuart the next day, checking our booking details and explaining all costs etc, such as pre-booking plane seats, baggage allowance. Bedroom layout etc and airport transfer. Stuart was knowledgeable, friendly and helpful. Explained low deposit and monthly payments. Sent confirmation on email promptly and good customer service.”
Helpful Report
Posted 1 year ago
Tobin
Verified Buyer
“David was extremely helpful. Very quick to book for us.”
Helpful Report
Posted 1 year ago
CHARLOTTE
Verified Buyer
“Thanks, brilliant service from Stuart this afternoon.”
Helpful Report
Posted 1 year ago
T.
Verified Buyer
“Holiday secured effectively. After confirmation, Stuart called back swiftly to sure all the details correct . 5 star service.”
Helpful Report
Posted 1 year ago
Jessica M
Verified Buyer
“Stuart helped me so much, and talked me through the whole experience. Amazing customer service!”
Helpful Report
Posted 1 year ago
ANTONY
Verified Buyer
“Stuart was really helpful and a pleasure to deal with.thank you.”
Helpful Report
Posted 1 year ago
BONNIE
Verified Buyer
“Stuart was fantastic, really helpful and polite”
Helpful Report
Posted 1 year ago
ANGHARAD
Verified Buyer
“Spoke to the lovely Stuart who clarified everything for me 1st time flying with children and he has put me at ease with my booking confirmation.”
Helpful Report
Posted 1 year ago
TREVOR
Verified Buyer
“Stuart was friendly helpful and knowledgeable I couldn’t as for anything else 100% recommend booking a holiday with him again”
Helpful Report
Posted 1 year ago
Mr Idrees
Verified Buyer
“David has been fantastic, he has gone above and beyond with all the help he has provided in making sure our holiday goes to plan. As a parent taking children abroad, so many factors to consider and worry about but David answered all my questions, if he didn't know the answer he found out and updated me. We can't wait for our first family holiday for some time, David has done everything possible to make this goes to plan. Thank You.”
Helpful Report
Posted 1 year ago
Bellamy
Verified Buyer
“Great help”
Helpful Report
Posted 1 year ago
PAULA
Verified Buyer
“Quick and prompt service, Stuart was extremely helpful and made the necessary changes that I needed.”
Helpful Report
Posted 1 year ago
Martin Venn
Verified Buyer
“Spoke to Mark who kindly confirmed our booking and as the room we requested wasn't available he very kindly upgraded our room at a discount. Very happy with the service and nice to have a human being to help us with our booking rather than relying on technology and the internet”
Helpful Report
Posted 1 year ago
ROBIN
Verified Buyer
“Stuart was polite, courteous and knowledgeable!”
Helpful Report
Posted 1 year ago
SHARON
Verified Buyer
“Thank you Stuart for your help booking our holiday today 2/1/24”
Helpful Report
Posted 1 year ago
Kathleen
Verified Buyer
“Spoke to Stuart today who was very polite and helpful”
Helpful Report
Posted 1 year ago
AVRIL MONK
Verified Buyer
“I would like to thank Mark for seeing me through the booking he was very polite and professional and couldn't have done it without is professional advice thank you holiday gems and happy new year to all the team”
Helpful Report
Posted 1 year ago
LAURA
Verified Buyer
“A very helpful and friendly representative called Stuart called to confirm the holiday details and make the final booking. All details coincided with the information/pricing on the website. Very happy to have booked my holiday.”
Helpful Report
Posted 1 year ago
KIMBERLEY
Verified Buyer
“Booked my holiday yesterday. Confirmed details with Stuart this morning, had to pay £114 extra due to changes in the package. Stuart helped sort all of this and made sure our details and booking was all correct. Super helpful and very polite. Stuart ensured I understood all of my booking before proceeding”
Helpful Report
Posted 1 year ago
GLENN
Verified Buyer
“Stuart was very helpful and got everything finalised quickly and efficiently.”
Helpful Report
Posted 1 year ago
Holiday Gems is rated 4.6 based on 2,794 reviews
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