Holiday Gems Reviews

Name: Holiday Gems
Address: Unit 14, Telford Court,, Chestergates Business Park, Dunkirk, Chester, Cheshire West and Chester
Rating: 4.61

4.6 Rating 2,788 Reviews

91 %

of reviewers recommend Holiday Gems

Company Reviews

Questions

Metrics

4.6

Based on 2,788 reviews

Shipping & Delivery
Delivery Methods	Postal Service
Average Delivery Time	Next Day
On-time Delivery	97%
Customer Service
Communication Channels	Telephone, Email, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.6 out of 5

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Location:

Unit 14, Telford Court,,
Chestergates Business Park, Dunkirk,
Chester
Cheshire West and Chester
CH1 6LT

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Holiday Gems 5 star review on 6th November 2024

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Stuart was extremely polite and helpful, although our first choice accommodation wasn’t available he quickly sourced an alternative.”

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Posted 1 year ago

“Not the easiest web site to use. However I have dealt with two very helpful people today . David who is the agent sorting out my holiday booking and Michael at customer services who put the problems I was having to David on my behalf.”

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Posted 1 year ago

“Booked to fly from east mids, website allows to pick flights and seats, the ones we selected, they now telling us 3 days before we go that these aren't selected. Now got to fly from and to Manchester even earlier start.😔”

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Posted 1 year ago

Hello Robert, many thanks for your review and we’re sorry you feel we did not meet expectations. Firstly and in order to explain, whilst our booking system relies on live feeds from our suppliers, brokers and airlines we are unfortunately not in control of momentary price changes, fluctuations or changes in availability provided by the same and whilst the vast majority of bookings will be confirmed without issue, we, along with many other well-known Tour Operators in the market cannot be held responsible whereby these changes affect our ability to confirm travel arrangements. In your case we can see this is exactly what happened. The price of your chosen flights had gone up but we were able to offer the alternative airport at a lower cost which you accepted. We sympathise with the earlier start but hope that you enjoy your holiday.

Posted 1 year ago

“We booked our holiday through HolidayGems and we couldn't recommend them enough! We had a slight issue when booking but after a short phone call with Mark Stuart everything was resolved within minutes!”

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Posted 1 year ago

“Representative was really good, he made the booking process very easy to understand and was very helpful.Thank again :)”

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Posted 1 year ago

“Our initial holiday plan fell through due to lack of available flights (we left booking for half term very late!). I was contacted directly by Mark who was really helpful in explaining the situation. I spoke to him the next day to book an alternative and he was really helpful and sorted the booking for us straight away. He secured us the billing and sent through the confirmation really quickly making the process as easy as possible for me. Much appreciated, thank you Mark!”

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Posted 1 year ago

“I spoke to Stuart today regarding my holiday booking. He totally reassured me and answered all my questions. I found him very polite & friendly .”

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Posted 1 year ago

“Booking was very easy and straightforward and this was backed up by a phone call from Holiday Gems to confirm all was okay. Very impressed.”

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Posted 1 year ago

“Excellent service yet again. My first time dealing with Mark. Will be booking again with him. Thank you Mark.”

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Posted 1 year ago

“I would like to thank Stuart for help in booking my family holiday to Dubai. He was very helpful and very friendly looking forward to an amazing Thank you for all your help”

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Posted 1 year ago

“Stuart was very friendly and helpful. Thank you”

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Posted 1 year ago

“Stuart explained all the holiday options and double checked all the details given, great service and looking forward to the holiday!”

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Posted 1 year ago

“Stuart has booked my holiday today, so friendly and helpful and answered all of my questions. You made booking my holiday really easy. Thanks Stuart”

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Posted 1 year ago

“Really helpful Enthusiastic Staff”

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Posted 1 year ago

“Easy to book. Follow up phone call with Stuart the next day, checking our booking details and explaining all costs etc, such as pre-booking plane seats, baggage allowance. Bedroom layout etc and airport transfer. Stuart was knowledgeable, friendly and helpful. Explained low deposit and monthly payments. Sent confirmation on email promptly and good customer service.”

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Posted 1 year ago

“David was extremely helpful. Very quick to book for us.”

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Posted 1 year ago

“Thanks, brilliant service from Stuart this afternoon.”

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Posted 1 year ago

“Holiday secured effectively. After confirmation, Stuart called back swiftly to sure all the details correct . 5 star service.”

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Posted 1 year ago

“Stuart helped me so much, and talked me through the whole experience. Amazing customer service!”

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Posted 1 year ago

“Stuart was really helpful and a pleasure to deal with.thank you.”

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Posted 1 year ago

Holiday Gems is rated 4.6 based on 2,788 reviews