Holiday Gems Reviews

Name: Holiday Gems
Address: Unit 14, Telford Court,, Chestergates Business Park, Dunkirk, Chester, Cheshire West and Chester
Rating: 4.60

4.6 Rating 2,794 Reviews

91 %

of reviewers recommend Holiday Gems

Company Reviews

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Metrics

4.6

Based on 2,794 reviews

Shipping & Delivery
Delivery Methods	Postal Service
Average Delivery Time	Next Day
On-time Delivery	97%
Customer Service
Communication Channels	Telephone, Email, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.6 out of 5

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Location:

Unit 14, Telford Court,,
Chestergates Business Park, Dunkirk,
Chester
Cheshire West and Chester
CH1 6LT

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Holiday Gems 5 star review on 6th November 2024

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Stuart was exceptionally helpful, polite and very professional”

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Posted 1 year ago

“Quick and efficient booking”

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Posted 1 year ago

“We were served by a very good, polite and very attentive specialist!!!”

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Posted 1 year ago

“I’m still waiting for transfer from hotel to airport you Forgot about this”

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Posted 1 year ago

Hello Mr Ciocan, we are unsure why you make this review almost 12 months after travel. However, we can see that it relates to a complaint following which you were advised of a refund and failed to respond to our many reminders. If you can kindly use the correct method of contact and same email threads as then, this can be looked into for you. Meanwhile we hope you may withdraw or update this negative review since it does not appear warranted as we are waiting for you to reply to our emails regarding the refund being paid.

Posted 1 year ago

“Iam not so good at booking on line so I called and a lady named FINN was absolutely great thanks very much”

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Posted 1 year ago

“Very helpful and quick service”

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Posted 1 year ago

“Stuart was a pleasure to talk with,he went through all my details swiftly and made booking my holiday so easy will definitely be referring holiday gems to my friends and colleagues.”

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Posted 1 year ago

“Stuart rang and confirmed all the details, very friendly and top bloke. Nice to have a person on the end of the phone, usually everything is online only now!”

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Posted 1 year ago

“Stewart called me to confirm holiday, he was great couldn't do enough to help. Stewart wasn't in a rush and spent time answering all my questions. Definitely book again”

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Posted 1 year ago

“Was abit apprehensive trying to book online, called and spoke to Stuart who was very patient and went through everything with me. Will definitely book with Stuart again!”

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Posted 1 year ago

“Stuart was very helpful thank you.”

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Posted 1 year ago

“Made a mistake on my booking David rectified straight away”

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Posted 1 year ago

“Stuart was amazing and he did everything I wanted.would definitely use him again. Thanks Stuart.”

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Posted 1 year ago

“I was very happy with my customer service & help I received with the booking of my holiday. Stuart, very kindly, helped us sort out our booking very efficiently. The only snag I will add is that the cost we paid online when we booked did change afterwards on call.(An extra £227!). Luckily we was in a position to pay this. Other than that we’re happy customers. :)”

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Posted 1 year ago

“Stuart was extremely professional and helpful with my booking”

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Posted 1 year ago

“Recieved a call from Stuart very quickly after booking and he was really helpful and personable. Great service, thank you Stuart!”

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Posted 1 year ago

“Found the booking experience very easy and quick, Stuart was exceptionally helpful and explained everything I needed to know to check in etc. thank you Stuart .”

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Posted 1 year ago

“Had a confirmation call from Stuart today, very helpful, professional and personable. Thanks”

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Posted 1 year ago

“Stuart made the final booking process very easy, thank you for all your help.”

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Posted 1 year ago

“Stuart was very amenable and helpful”

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Posted 1 year ago

Holiday Gems is rated 4.6 based on 2,794 reviews