Holiday Gems Reviews

Name: Holiday Gems
Address: Unit 14, Telford Court,, Chestergates Business Park, Dunkirk, Chester, Cheshire West and Chester
Rating: 4.61

4.6 Rating 2,788 Reviews

91 %

of reviewers recommend Holiday Gems

Company Reviews

Questions

Metrics

4.6

Based on 2,788 reviews

Shipping & Delivery
Delivery Methods	Postal Service
Average Delivery Time	Next Day
On-time Delivery	97%
Customer Service
Communication Channels	Telephone, Email, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.6 out of 5

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Location:

Unit 14, Telford Court,,
Chestergates Business Park, Dunkirk,
Chester
Cheshire West and Chester
CH1 6LT

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Holiday Gems 5 star review on 6th November 2024

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Stuart was an amazing help and very friendly.”

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Posted 1 year ago

“Huge thanks to Stuart who finalised my booking today, very thorough, cheerful and helpful! Thanks again!”

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Posted 1 year ago

“Fantastic customer service by Finn Griesty. We are repeat customers with Holiday Gems and wouldn’t go anywhere else. Very professional and great attention to detail and holiday package prices hard to beat. The whole booking process was very smooth and wasn’t rushed and Finn was able to answer all my questions and provide all the details that I needed. She is a real asset to your company. Well done Finn.”

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Posted 1 year ago

“After a mix up with the booking i had to contact the team to rebook the same holiday but on a different date they helped me get it all sorted in the end”

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Posted 1 year ago

“Stuart was extremely helpful. Sorted everything very quickly and explained everything to me. If all your staff are as friendly and helpful as Stuart was, then your company has an amazing customer service.”

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Posted 1 year ago

“Stuart was amazing, very professional, nothing was too much bother, very kind and patient. He's a keeper holiday gems, lol , kind regards Mrs L Bungard”

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Posted 1 year ago

“Stuart was very helpful and friendly. Thank you”

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Posted 1 year ago

“Stewart was very personable, professional and friendly!”

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Posted 1 year ago

“So far so good. Booked online. Had a brief support call with Stuart to support with completing booking. Will revisit feedback following our holiday ☺️”

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Posted 1 year ago

“Stuart was very helpful and efficient he made the process very simple”

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Posted 1 year ago

“Stuart was very helpful in changing my hotel for me. He was pleasant polite nothing was a problem. Thank you Stuart your a star 🌟 well 5 star”

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Posted 1 year ago

“Very happy with the price of my holiday. Stuart the customer services advisor who I spoke with on the phone was friendly and very and thorough going through the details of my holiday with me.”

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Posted 1 year ago

“Cannot thank Stuart enough for sorting us out with an amazing deal on our holiday. Highly recommend.”

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Posted 1 year ago

“Booked a last minute trip online and got a call back within 24 hours, as the rooms that we'd booked weren't all available on that board basis. Stuart was really helpful on the phone, found us a different room combination and honoured the original price. He went through everything and was really clear and friendly :)”

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Posted 1 year ago

“Have booked with Holiday Gems numerous times and have always been smooth transactions and great trips. Stuart was very helpful and great to deal with. Thanks”

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Posted 1 year ago

“stuart was great to deal with everything straight foward would definately recommend many thanks to stuart”

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Posted 1 year ago

“Thank you Stuart so much for helping me sort my holiday. I’m very pleased with the service 😊”

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Posted 1 year ago

“Booked a last minute holiday but confirmation had not come through. Spoke to Stuart on the phone the next day who was able to reassure me that he could sort the matter - and he did. Many thanks and now looking forward to my holiday.”

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Posted 1 year ago

“Thank you so much Stuart for confirming our 50th and 18th Birthday holiday! You were a star. Excellent customer service!”

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Posted 1 year ago

“Phoned about holday answered immediately Sam was very helpful and guided me through everything the login and payment process very well.will deffo be using them again”

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Posted 1 year ago

Holiday Gems is rated 4.6 based on 2,788 reviews