Holiday Gems Reviews

Name: Holiday Gems
Address: Unit 14, Telford Court,, Chestergates Business Park, Dunkirk, Chester, Cheshire West and Chester
Rating: 4.60

4.6 Rating 2,797 Reviews

91 %

of reviewers recommend Holiday Gems

Company Reviews

Questions

Metrics

4.6

Based on 2,797 reviews

Shipping & Delivery
Delivery Methods	Postal Service
Average Delivery Time	Next Day
On-time Delivery	97%
Customer Service
Communication Channels	Telephone, Email, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.6 out of 5

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Location:

Unit 14, Telford Court,,
Chestergates Business Park, Dunkirk,
Chester
Cheshire West and Chester
CH1 6LT

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Holiday Gems 5 star review on 6th November 2024

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“If you had confirmed the holiday at the time of booking the price would have been the same price but to only call three days later course the price would increase so we had to change hotel to manage our budget. This is a con in reality to the consumer. Call handler was good but will never recommend you or use you again.”

Helpful Report

Posted 2 years ago

Hello Mr Sykes, thank you for your review. We must categorically deny the allegation that our process for your booking was a con. You ticked to accept the terms and conditions which warn that it may take up to 72 hours or longer to confirm arrangements with the suppliers at the price offered. Whilst our booking system relies on live feeds from our suppliers, brokers and airlines we are unfortunately not in control of momentary price changes, fluctuations or changes in availability provided by the same. Should we not be able to confirm your arrangements, your order is passed to one of our sales agents who will then investigate and try their utmost to provide you with an identical or near-matched arrangements and we will offer this to you. It is then up to yourself to proceed or not with the new arrangements at the cost that does suit your budget. We regret that this experience will result in your not booking with us again since we have always been open about the process.

Posted 2 years ago

“Booked a holiday with holiday gems great company and Martin the adviser I spoke to was very informative and helpfull”

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Posted 2 years ago

“Very easy to navigate on the website and fairly priced”

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Posted 2 years ago

“Very helpful via phone - provided good guidance and advice”

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Posted 2 years ago

“Great service prompt call back and clear instructions from Martin thank you”

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Posted 2 years ago

“I needed to cancel and Martin was great and going through the process with me. Thank you!”

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Posted 2 years ago

“Had a problem , my mistake with the booking to be honest , couldn’t be more helpful and sorted it for me”

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Posted 2 years ago

“Happy with service and transaction”

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Posted 2 years ago

“Smooth and enjoyable booking experience. Very happy with the clarity of the website and the ease of making our reservation. Your colleague Stuart was a pleasure to do business with.”

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Posted 2 years ago

“Stuart was an amazing help and very friendly.”

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Posted 2 years ago

“Huge thanks to Stuart who finalised my booking today, very thorough, cheerful and helpful! Thanks again!”

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Posted 2 years ago

“Fantastic customer service by Finn Griesty. We are repeat customers with Holiday Gems and wouldn’t go anywhere else. Very professional and great attention to detail and holiday package prices hard to beat. The whole booking process was very smooth and wasn’t rushed and Finn was able to answer all my questions and provide all the details that I needed. She is a real asset to your company. Well done Finn.”

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Posted 2 years ago

“After a mix up with the booking i had to contact the team to rebook the same holiday but on a different date they helped me get it all sorted in the end”

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Posted 2 years ago

“Stuart was extremely helpful. Sorted everything very quickly and explained everything to me. If all your staff are as friendly and helpful as Stuart was, then your company has an amazing customer service.”

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Posted 2 years ago

“Stuart was amazing, very professional, nothing was too much bother, very kind and patient. He's a keeper holiday gems, lol , kind regards Mrs L Bungard”

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Posted 2 years ago

“Stuart was very helpful and friendly. Thank you”

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Posted 2 years ago

“Stewart was very personable, professional and friendly!”

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Posted 2 years ago

“So far so good. Booked online. Had a brief support call with Stuart to support with completing booking. Will revisit feedback following our holiday ☺️”

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Posted 2 years ago

“Stuart was very helpful and efficient he made the process very simple”

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Posted 2 years ago

“Stuart was very helpful in changing my hotel for me. He was pleasant polite nothing was a problem. Thank you Stuart your a star 🌟 well 5 star”

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Posted 2 years ago

Holiday Gems is rated 4.6 based on 2,797 reviews