Holiday Gems Reviews

Name: Holiday Gems
Address: Unit 14, Telford Court,, Chestergates Business Park, Dunkirk, Chester, Cheshire West and Chester
Rating: 4.60

4.6 Rating 2,793 Reviews

91 %

of reviewers recommend Holiday Gems

Company Reviews

Questions

Metrics

4.6

Based on 2,793 reviews

Shipping & Delivery
Delivery Methods	Postal Service
Average Delivery Time	Next Day
On-time Delivery	97%
Customer Service
Communication Channels	Telephone, Email, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.6 out of 5

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Location:

Unit 14, Telford Court,,
Chestergates Business Park, Dunkirk,
Chester
Cheshire West and Chester
CH1 6LT

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Holiday Gems 5 star review on 6th November 2024

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Martin was very helpful when I contacted with a difficulty with my online booking. Thank you.”

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Posted 1 year ago

“Martin was brilliant, straight forward with no complications. Thank you 🙏”

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Posted 1 year ago

“Mark was very helpful compared to other colleagues of his we dealt with in the past few days.”

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Posted 1 year ago

Hello Samuel thank you for your review, we are pleased to hear your comments about Mark and would expect that others also reached our required high standards. We will therefore raise this to the relevant department head(s) and appreciate your feedback. We apologise if there has been any disappointment.

Posted 1 year ago

“Very easy to book. All friendly helpful staff especially Stuart”

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Posted 1 year ago

“My experience with HolidayGems has been stress free and simple. Thank you Stuart for dealing with my holiday booking. A very professional, polite and helpful person”

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Posted 1 year ago

“Stuart was great,polite and efficient thankyou stuart”

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Posted 1 year ago

“After a week of uncertainty. Going back and forward and holidays being cancelled. I finally managed to speak to STUART who went above and beyond to help me get the holiday booked. Polite, conscientious and did what he said he would do. Thanks Stuart”

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Posted 1 year ago

“First time booking, holiday to corfu in April 24, communication was good and very helpful”

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Posted 1 year ago

“Finn, explained everything very clearly and was extremely helpful.”

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Posted 1 year ago

“Jai the travel agent was extremely helpful and patient on the phone with me. Thank you”

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Posted 1 year ago

“Sam was absolutely brilliant at helping me find a holiday, thank you Sam you was so kind and went out of your way to help me”

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Posted 1 year ago

“Thanks for sorting me out Sam”

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Posted 1 year ago

“Generally happy with booking process. However wasn’t very impressed with request for more money after booking was made/agreed. That said after talks, agreement was to honour original booking cost so once again happy.”

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Posted 1 year ago

Hello Mr Daunter, we are pleased to note you were happy with the online booking process but are surprised that if this was the case you were not familiar with how it operated and that you are making an offer to purchase the Package Holiday selected at the price quoted. Firstly and in order to explain, whilst our booking system relies on live feeds from our suppliers, brokers and airlines we are unfortunately not in control of momentary price changes, fluctuations or changes in availability provided by the same and whilst the vast majority of bookings will be confirmed without issue, we, along with many other well-known Tour Operators in the market cannot be held responsible whereby these changes affect our ability to confirm travel arrangements. In your case we can see this is exactly what happened. Should we not be able to confirm your arrangements, your order is passed to one of our sales agents who will then investigate and try their utmost to provide you with an identical or near-matched arrangements and we will offer this to you. Ultimately, we applied a discretionary discount as a gesture of goodwill to assist your party and have absorbed the higher costs. At all times, we work within strict company guidelines and always with your interests at heart. We would also like to mention that further details of the aforementioned process are listed throughout the website in our Terms and Conditions to which you duly ticked when you made your online order with us. In closing, we hope the above explanation and facts helps you understand the situation which gave you cause to issue a negative review and on balance, once you have had time to digest the above, we would appreciate any amendment you could make to your review which would then be reflective of the service level and experience you had with us.

Posted 1 year ago

“Good service. Had a call back within a couple of hours to confirm details and get holiday booked. Very efficient and friendly. Good price”

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Posted 1 year ago

“Martin was very helpful !! Thank you a credit to you”

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Posted 1 year ago

“Stuart was very helpful and provided me every information. Thanks”

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Posted 1 year ago

“Martin was so helpful. He was really supportive and knowledgeable. Would definitely book through Martin again.”

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Posted 1 year ago

“Sam was extremely helpful when planning my trip to Rhodes! Patient and helped offer her knowledge so I could decide the best place to stay. A great asset to the company”

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Posted 1 year ago

“Martin was very helpful”

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Posted 1 year ago

“Seems to be all good. Holiday not for another 4 weeks but Martin seems to have everything sorted.”

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Posted 1 year ago

Holiday Gems is rated 4.6 based on 2,793 reviews