Holiday Gems Reviews

Name: Holiday Gems
Address: Unit 14, Telford Court,, Chestergates Business Park, Dunkirk, Chester, Cheshire West and Chester
Rating: 4.60

4.6 Rating 2,797 Reviews

91 %

of reviewers recommend Holiday Gems

Company Reviews

Questions

Metrics

4.6

Based on 2,797 reviews

Shipping & Delivery
Delivery Methods	Postal Service
Average Delivery Time	Next Day
On-time Delivery	97%
Customer Service
Communication Channels	Telephone, Email, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.6 out of 5

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Location:

Unit 14, Telford Court,,
Chestergates Business Park, Dunkirk,
Chester
Cheshire West and Chester
CH1 6LT

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Holiday Gems 5 star review on 6th November 2024

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Stuart was very helpful and informative. Thank you very much Stuart!”

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Posted 2 years ago

“Quick and very polite and helpful customer service agent Martin”

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Posted 2 years ago

“Lovely lady called Sam got everything sorted for me, no hassle.”

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Posted 2 years ago

“Martin Very helpful & so friendly.. put me at ease with all my questions.. highly recommend”

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Posted 2 years ago

“I was initially very unhappy to hear that one of the flights was unavailable for the holiday that I had booked on your website… However, Stuart was extremely helpful, understanding and knowledgable. He provided the various options to me with zero pressure to choose any particular one, and ensured that we came up with a suitable alternative that my partner and I were happy with. Stuart was mindful of the time pressures we were under due to this being a fairly late booking. He called me when he said he would, emailed when he said he would, and did not require prompting or chasing. He was polite, personable, patient and gave a fantastic impression of Holiday Gems. I will actively look to contact Stuart when we come to book our next holiday (definitely with more notice next time!) Please pass on my sincere thanks to him, and I hope that this is also passed on to his supervisors for their awareness.”

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Posted 2 years ago

“Stuart was extremely helpful, patient and efficient. I shall be recommending your booking company 👍 to friends and family”

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Posted 2 years ago

“I must say I was very impressed today. Stuart was exceptional in dealing with my holiday request, 5 star service and very efficient. As I returning customer of Holiday Gems, Stuart handled our problem professionally and we can now look forward to our holiday on Saturday.”

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Posted 2 years ago

“Martin was very informative and helpful and quick to deal with my booking”

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Posted 2 years ago

“I was served by Stuart today, he was very helpful and polite. He managed to sort out my query quickly and he was very professional.”

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Posted 2 years ago

“Excellent helpful staff”

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Posted 2 years ago

“Mark was swift and efficient. He gave an air of confidence and knowledge and got us booked up quickly. Great communication and a pleasure to deal with.”

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Posted 2 years ago

“Booked a holiday with Sam, she was very patient with me. She was polite and friendly, while remaining professional on each occasion we spoke. I cannot thank Sam enough for all of her help, a real credit to the company and will most certainly use this company for my next holiday.”

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Posted 2 years ago

“Stuart was incredibly efficient, and arranged a last minute trip very well indeed! Thank you!”

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Posted 2 years ago

“Little blip with the payment. But on calling, spoke with Samantha Mountfort who was so helpful and caring. She sorted it out with in minutes. Just to do checking in for flights and all ready”

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Posted 2 years ago

“Stuart from HolidayGems was very friendly and really helpful, thank you so much”

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Posted 2 years ago

“JAE was awesome on the phone to book a flight to Melbourne, return, from the UK. Very thorough and patient. Thank you”

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Posted 2 years ago

“I have dealt with Stuart, very helpful, slightly disappointed that the price wasn't the same as advertised on your Website and as someone who travels around 4 times a year this does put me off. Stuart walked me through everything.”

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Posted 2 years ago

“Stuart was profesional, extremely thorough, helpful and friendly.”

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Posted 2 years ago

“Stuart was great on the phone, sorted out my specific requirements when another company could not. We get a family holiday now, Thanks!”

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Posted 2 years ago

“Second time we have booked with Holiday Gems and I found them great value and a pleasure to deal with. Today I spoke with Stuart who was polite and efficient whilst confirming our holiday. Thanks Holiday Gems.”

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Posted 2 years ago

Holiday Gems is rated 4.6 based on 2,797 reviews