Holiday Gems Reviews

Name: Holiday Gems
Address: Unit 14, Telford Court,, Chestergates Business Park, Dunkirk, Chester, Cheshire West and Chester
Rating: 4.61

4.6 Rating 2,788 Reviews

91 %

of reviewers recommend Holiday Gems

Company Reviews

Questions

Metrics

4.6

Based on 2,788 reviews

Shipping & Delivery
Delivery Methods	Postal Service
Average Delivery Time	Next Day
On-time Delivery	97%
Customer Service
Communication Channels	Telephone, Email, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.6 out of 5

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Location:

Unit 14, Telford Court,,
Chestergates Business Park, Dunkirk,
Chester
Cheshire West and Chester
CH1 6LT

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Holiday Gems 5 star review on 6th November 2024

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“First time I have used Holiday Gems. I was contacted by Martin who very kindly sorted an issue with the hotel and explained how Holiday Gems operates. Being provided with a contact number is very reassuring rather than just email communication. Overall Martin was extremely helpful with my booking. Thank you”

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Posted 1 year ago

“Excellent service. Wanted to book a week away very last minute. Booking was swift and straightforward, with a friendly staff member. I will definitely book with this company again”

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Posted 1 year ago

“Martin was lovely contacted me to make sure I had received all my documents and made the process very quick and easy! Best employer in my opinion.”

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Posted 1 year ago

“It was good apart from almost not having a hotel :)”

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Posted 1 year ago

“Martin was very helpful and explained everything a credit to your team”

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Posted 1 year ago

“Martin was extremely helpful explained everything. Really well”

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Posted 1 year ago

“Our consultant was Martin. Really nice guy, super helpful and friendly.”

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Posted 1 year ago

“Martin was very helpful during our phone conversation confirming our booking.”

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Posted 1 year ago

“I booked for Christmas and New Year to Tunisia last night, and I’ve just had a call from Martin to go over my booking and confirm everything. He was so very helpful and explained and answered all the questions I had. He was so polite and very professional. A great representative for Holiday Gems. Thank u Martin”

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Posted 1 year ago

“Stuart was very helpful and friendly, made life easier for you. Top man”

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Posted 1 year ago

“I had a very good gentleman talk me through my booking who was very helpful.”

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Posted 1 year ago

“Very good did the job well”

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Posted 1 year ago

“I really struggled to book my holiday online but Martin made the process very easy and was incredibly helpful”

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Posted 1 year ago

“Martin was Very helpful and patient and cheery”

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Posted 1 year ago

“Spoke to Martin, very friendly and helpful, Thankyou”

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Posted 1 year ago

“Martin was very helpful when I contacted with a difficulty with my online booking. Thank you.”

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Posted 1 year ago

“Martin was brilliant, straight forward with no complications. Thank you 🙏”

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Posted 1 year ago

“Mark was very helpful compared to other colleagues of his we dealt with in the past few days.”

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Posted 1 year ago

Hello Samuel thank you for your review, we are pleased to hear your comments about Mark and would expect that others also reached our required high standards. We will therefore raise this to the relevant department head(s) and appreciate your feedback. We apologise if there has been any disappointment.

Posted 1 year ago

“Very easy to book. All friendly helpful staff especially Stuart”

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Posted 1 year ago

“My experience with HolidayGems has been stress free and simple. Thank you Stuart for dealing with my holiday booking. A very professional, polite and helpful person”

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Posted 1 year ago

Holiday Gems is rated 4.6 based on 2,788 reviews