Holiday Gems Reviews

Name: Holiday Gems
Address: Unit 14, Telford Court,, Chestergates Business Park, Dunkirk, Chester, Cheshire West and Chester
Rating: 4.60

4.6 Rating 2,797 Reviews

91 %

of reviewers recommend Holiday Gems

Company Reviews

Questions

Metrics

4.6

Based on 2,797 reviews

Shipping & Delivery
Delivery Methods	Postal Service
Average Delivery Time	Next Day
On-time Delivery	97%
Customer Service
Communication Channels	Telephone, Email, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.6 out of 5

Visit Website

Location:

Unit 14, Telford Court,,
Chestergates Business Park, Dunkirk,
Chester
Cheshire West and Chester
CH1 6LT

Write Your review

Tell us how Holiday Gems made you happy

Minimum 10 characters

Would you like to add a photos or videos?

Strengthen your review by uploading photos & videos.

Drag files here or browse

(Supported files: jpg, png, mpeg, ogg, mp4 & webm)

What's your name?

Whats your email?

We need your email address to verify that your review is genuine

Please note that we may share your email with the company to verify your order.

Holiday Gems 5 star review on 6th November 2024

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Martin was so helpful. He was really supportive and knowledgeable. Would definitely book through Martin again.”

Helpful Report

Posted 2 years ago

“Sam was extremely helpful when planning my trip to Rhodes! Patient and helped offer her knowledge so I could decide the best place to stay. A great asset to the company”

Helpful Report

Posted 2 years ago

“Martin was very helpful”

Helpful Report

Posted 2 years ago

“Seems to be all good. Holiday not for another 4 weeks but Martin seems to have everything sorted.”

Helpful Report

Posted 2 years ago

“Steven was a great man to deal with and most helpful and very professional”

Helpful Report

Posted 2 years ago

“I spoke who was very helpful and professional he does his job well”

Helpful Report

Posted 2 years ago

“Stuart assisted me with our booking and was polite and helpful. He explained everything clearly and made the experience a pleasant stress free one”

Helpful Report

Posted 2 years ago

“Very helpful and polite and explained step by step thank you”

Helpful Report

Posted 2 years ago

“System had taken a booking without there being enough seats remaining…. Was assured by Stewart not to worry and an alternative were found for the same dates with little effort and stress from myself. Would recommend and use again.”

Helpful Report

Posted 2 years ago

“I booked over the weekend and Stuart got back to me by lunchtime Monday to confirm my booking which I was happy with. Very helpful and polite in the phone.”

Helpful Report

Posted 2 years ago

“Great customer service from Martin. Very pleasant, very efficient. Booking all done smoothly. Thanks Martin 👍”

Helpful Report

Posted 2 years ago

“I have been charged £144.00 on top of the original price of my holiday in that vain I'm not exactly that happy with this. I didn't know I was going to pay extra expenses.”

Helpful Report

Posted 2 years ago

Hello Amanda, thank you for your review. We are disappointed with your comments about the extra charges since you booked on our website and selected the arrangements you wanted. You did not select luggage to be included and the website informs customers that it is an optional chargeable extra. This is in part why your final holiday cost was higher. Additionally, as you are aware the original online order initially failed and when you agreed to book some days later the prices overall had increased. Our website terms that you ticked to accept clarify that our booking system relies on live feeds from our suppliers, brokers and airlines and we are unfortunately not in control of momentary price changes, fluctuations or changes in availability that occur. You appear to have been unaware of the process and we are sorry it was overlooked or you had any different expectation based on previous experiences elsewhere. In closing, we hope the above explanation and facts helps you understand the situation which gave you cause to issue a negative review and on balance, once you have had time to digest the above we would appreciate any amendment you could make to your review which would then be reflective of the service level and experience you had with us.

Posted 2 years ago

“Stuart was very helpful and professional.”

Helpful Report

Posted 2 years ago

“Very friendly great help to get my holiday booked thanks Stuart for all your help”

Helpful Report

Posted 2 years ago

“Stuart very helpful.nothing too much trouble”

Helpful Report

Posted 2 years ago

“We booked a last minute holiday though holiday gems. Martin was really helpful and informative when he called to confirm the booking and travel arrangements. Thank you!”

Helpful Report

Posted 2 years ago

“Excellent service, friendly and knowledgable! Problem resolved whilst on the phone, stress free!”

Helpful Report

Posted 2 years ago

“Brilliant! Answered the phone straight away and was very helpful in sorting the query! Couldn’t be more straight forward!”

Helpful Report

Posted 2 years ago

“The advisor Martin was very helpful and sorted our requests to our satisfaction as it is our first time using holiday gems”

Helpful Report

Posted 2 years ago

“Simple and well explained process which was explained well. An excellent service, Martin was friendly, knowledgeable and helpful.”

Helpful Report

Posted 2 years ago

Holiday Gems is rated 4.6 based on 2,797 reviews