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Holiday Gems Reviews

4.6 Rating 2,788 Reviews
91 %
of reviewers recommend Holiday Gems
4.6
Based on 2,788 reviews
Shipping & Delivery
Delivery Methods
Postal Service
Average Delivery Time
Next Day
On-time Delivery
97%
Customer Service
Communication Channels
Telephone, Email, Live Chat
Queries Resolved In
Under An Hour
Customer Service
4.6 out of 5
Read Holiday Gems Reviews
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Location:

Unit 14, Telford Court,,
Chestergates Business Park, Dunkirk,
Chester
Cheshire West and Chester
CH1 6LT

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I booked over the weekend and Stuart got back to me by lunchtime Monday to confirm my booking which I was happy with. Very helpful and polite in the phone.
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Posted 1 year ago
Great customer service from Martin. Very pleasant, very efficient. Booking all done smoothly. Thanks Martin 👍
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Posted 1 year ago
I have been charged ÂŁ144.00 on top of the original price of my holiday in that vain I'm not exactly that happy with this. I didn't know I was going to pay extra expenses.
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Posted 1 year ago
Hello Amanda, thank you for your review. We are disappointed with your comments about the extra charges since you booked on our website and selected the arrangements you wanted. You did not select luggage to be included and the website informs customers that it is an optional chargeable extra. This is in part why your final holiday cost was higher. Additionally, as you are aware the original online order initially failed and when you agreed to book some days later the prices overall had increased. Our website terms that you ticked to accept clarify that our booking system relies on live feeds from our suppliers, brokers and airlines and we are unfortunately not in control of momentary price changes, fluctuations or changes in availability that occur. You appear to have been unaware of the process and we are sorry it was overlooked or you had any different expectation based on previous experiences elsewhere. In closing, we hope the above explanation and facts helps you understand the situation which gave you cause to issue a negative review and on balance, once you have had time to digest the above we would appreciate any amendment you could make to your review which would then be reflective of the service level and experience you had with us.
Posted 1 year ago
Stuart was very helpful and professional.
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Posted 1 year ago
Very friendly great help to get my holiday booked thanks Stuart for all your help
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Posted 1 year ago
Stuart very helpful.nothing too much trouble
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Posted 1 year ago
We booked a last minute holiday though holiday gems. Martin was really helpful and informative when he called to confirm the booking and travel arrangements. Thank you!
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Posted 1 year ago
Excellent service, friendly and knowledgable! Problem resolved whilst on the phone, stress free!
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Posted 1 year ago
Brilliant! Answered the phone straight away and was very helpful in sorting the query! Couldn’t be more straight forward!
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Posted 1 year ago
The advisor Martin was very helpful and sorted our requests to our satisfaction as it is our first time using holiday gems
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Posted 1 year ago
Simple and well explained process which was explained well. An excellent service, Martin was friendly, knowledgeable and helpful.
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Posted 1 year ago
If you had confirmed the holiday at the time of booking the price would have been the same price but to only call three days later course the price would increase so we had to change hotel to manage our budget. This is a con in reality to the consumer. Call handler was good but will never recommend you or use you again.
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Posted 1 year ago
Hello Mr Sykes, thank you for your review. We must categorically deny the allegation that our process for your booking was a con. You ticked to accept the terms and conditions which warn that it may take up to 72 hours or longer to confirm arrangements with the suppliers at the price offered. Whilst our booking system relies on live feeds from our suppliers, brokers and airlines we are unfortunately not in control of momentary price changes, fluctuations or changes in availability provided by the same. Should we not be able to confirm your arrangements, your order is passed to one of our sales agents who will then investigate and try their utmost to provide you with an identical or near-matched arrangements and we will offer this to you. It is then up to yourself to proceed or not with the new arrangements at the cost that does suit your budget. We regret that this experience will result in your not booking with us again since we have always been open about the process.
Posted 1 year ago
Booked a holiday with holiday gems great company and Martin the adviser I spoke to was very informative and helpfull
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Posted 1 year ago
Very easy to navigate on the website and fairly priced
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Posted 1 year ago
Very helpful via phone - provided good guidance and advice
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Posted 1 year ago
Great service prompt call back and clear instructions from Martin thank you
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Posted 1 year ago
I needed to cancel and Martin was great and going through the process with me. Thank you!
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Posted 1 year ago
Had a problem , my mistake with the booking to be honest , couldn’t be more helpful and sorted it for me
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Posted 1 year ago
Happy with service and transaction
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Posted 1 year ago
Smooth and enjoyable booking experience. Very happy with the clarity of the website and the ease of making our reservation. Your colleague Stuart was a pleasure to do business with.
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Posted 1 year ago
Holiday Gems is rated 4.6 based on 2,788 reviews