Holiday Gems Reviews

Name: Holiday Gems
Address: Unit 14, Telford Court,, Chestergates Business Park, Dunkirk, Chester, Cheshire West and Chester
Rating: 4.61

4.6 Rating 2,788 Reviews

91 %

of reviewers recommend Holiday Gems

Company Reviews

Questions

Metrics

4.6

Based on 2,788 reviews

Shipping & Delivery
Delivery Methods	Postal Service
Average Delivery Time	Next Day
On-time Delivery	97%
Customer Service
Communication Channels	Telephone, Email, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.6 out of 5

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Location:

Unit 14, Telford Court,,
Chestergates Business Park, Dunkirk,
Chester
Cheshire West and Chester
CH1 6LT

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Holiday Gems 5 star review on 6th November 2024

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“I booked over the weekend and Stuart got back to me by lunchtime Monday to confirm my booking which I was happy with. Very helpful and polite in the phone.”

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Posted 1 year ago

“Great customer service from Martin. Very pleasant, very efficient. Booking all done smoothly. Thanks Martin 👍”

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Posted 1 year ago

“I have been charged £144.00 on top of the original price of my holiday in that vain I'm not exactly that happy with this. I didn't know I was going to pay extra expenses.”

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Posted 1 year ago

Hello Amanda, thank you for your review. We are disappointed with your comments about the extra charges since you booked on our website and selected the arrangements you wanted. You did not select luggage to be included and the website informs customers that it is an optional chargeable extra. This is in part why your final holiday cost was higher. Additionally, as you are aware the original online order initially failed and when you agreed to book some days later the prices overall had increased. Our website terms that you ticked to accept clarify that our booking system relies on live feeds from our suppliers, brokers and airlines and we are unfortunately not in control of momentary price changes, fluctuations or changes in availability that occur. You appear to have been unaware of the process and we are sorry it was overlooked or you had any different expectation based on previous experiences elsewhere. In closing, we hope the above explanation and facts helps you understand the situation which gave you cause to issue a negative review and on balance, once you have had time to digest the above we would appreciate any amendment you could make to your review which would then be reflective of the service level and experience you had with us.

Posted 1 year ago

“Stuart was very helpful and professional.”

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Posted 1 year ago

“Very friendly great help to get my holiday booked thanks Stuart for all your help”

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Posted 1 year ago

“Stuart very helpful.nothing too much trouble”

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Posted 1 year ago

“We booked a last minute holiday though holiday gems. Martin was really helpful and informative when he called to confirm the booking and travel arrangements. Thank you!”

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Posted 1 year ago

“Excellent service, friendly and knowledgable! Problem resolved whilst on the phone, stress free!”

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Posted 1 year ago

“Brilliant! Answered the phone straight away and was very helpful in sorting the query! Couldn’t be more straight forward!”

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Posted 1 year ago

“The advisor Martin was very helpful and sorted our requests to our satisfaction as it is our first time using holiday gems”

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Posted 1 year ago

“Simple and well explained process which was explained well. An excellent service, Martin was friendly, knowledgeable and helpful.”

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Posted 1 year ago

“If you had confirmed the holiday at the time of booking the price would have been the same price but to only call three days later course the price would increase so we had to change hotel to manage our budget. This is a con in reality to the consumer. Call handler was good but will never recommend you or use you again.”

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Posted 1 year ago

Hello Mr Sykes, thank you for your review. We must categorically deny the allegation that our process for your booking was a con. You ticked to accept the terms and conditions which warn that it may take up to 72 hours or longer to confirm arrangements with the suppliers at the price offered. Whilst our booking system relies on live feeds from our suppliers, brokers and airlines we are unfortunately not in control of momentary price changes, fluctuations or changes in availability provided by the same. Should we not be able to confirm your arrangements, your order is passed to one of our sales agents who will then investigate and try their utmost to provide you with an identical or near-matched arrangements and we will offer this to you. It is then up to yourself to proceed or not with the new arrangements at the cost that does suit your budget. We regret that this experience will result in your not booking with us again since we have always been open about the process.

Posted 1 year ago

“Booked a holiday with holiday gems great company and Martin the adviser I spoke to was very informative and helpfull”

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Posted 1 year ago

“Very easy to navigate on the website and fairly priced”

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Posted 1 year ago

“Very helpful via phone - provided good guidance and advice”

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Posted 1 year ago

“Great service prompt call back and clear instructions from Martin thank you”

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Posted 1 year ago

“I needed to cancel and Martin was great and going through the process with me. Thank you!”

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Posted 1 year ago

“Had a problem , my mistake with the booking to be honest , couldn’t be more helpful and sorted it for me”

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Posted 1 year ago

“Happy with service and transaction”

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Posted 1 year ago

“Smooth and enjoyable booking experience. Very happy with the clarity of the website and the ease of making our reservation. Your colleague Stuart was a pleasure to do business with.”

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Posted 1 year ago

Holiday Gems is rated 4.6 based on 2,788 reviews