Holiday Gems Reviews

Name: Holiday Gems
Address: Unit 14, Telford Court,, Chestergates Business Park, Dunkirk, Chester, Cheshire West and Chester
Rating: 4.60

4.6 Rating 2,797 Reviews

91 %

of reviewers recommend Holiday Gems

Company Reviews

Questions

Metrics

4.6

Based on 2,797 reviews

Shipping & Delivery
Delivery Methods	Postal Service
Average Delivery Time	Next Day
On-time Delivery	97%
Customer Service
Communication Channels	Telephone, Email, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.6 out of 5

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Location:

Unit 14, Telford Court,,
Chestergates Business Park, Dunkirk,
Chester
Cheshire West and Chester
CH1 6LT

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Holiday Gems 5 star review on 6th November 2024

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Very happy with the price of my holiday. Stuart the customer services advisor who I spoke with on the phone was friendly and very and thorough going through the details of my holiday with me.”

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Posted 2 years ago

“Cannot thank Stuart enough for sorting us out with an amazing deal on our holiday. Highly recommend.”

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Posted 2 years ago

“Booked a last minute trip online and got a call back within 24 hours, as the rooms that we'd booked weren't all available on that board basis. Stuart was really helpful on the phone, found us a different room combination and honoured the original price. He went through everything and was really clear and friendly :)”

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Posted 2 years ago

“Have booked with Holiday Gems numerous times and have always been smooth transactions and great trips. Stuart was very helpful and great to deal with. Thanks”

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Posted 2 years ago

“stuart was great to deal with everything straight foward would definately recommend many thanks to stuart”

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Posted 2 years ago

“Thank you Stuart so much for helping me sort my holiday. I’m very pleased with the service 😊”

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Posted 2 years ago

“Booked a last minute holiday but confirmation had not come through. Spoke to Stuart on the phone the next day who was able to reassure me that he could sort the matter - and he did. Many thanks and now looking forward to my holiday.”

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Posted 2 years ago

“Thank you so much Stuart for confirming our 50th and 18th Birthday holiday! You were a star. Excellent customer service!”

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Posted 2 years ago

“Phoned about holday answered immediately Sam was very helpful and guided me through everything the login and payment process very well.will deffo be using them again”

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Posted 2 years ago

“Mark was extremely helpful and did everything to make our holiday as easy as possible. Lovely chap”

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Posted 2 years ago

“Stuart was friendly professional and helpful”

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Posted 2 years ago

“Thank you Stuart for your assistance In confirming my holiday booking very professional and polite , best regards Andrew”

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Posted 2 years ago

“Many thanks for your help Stuart”

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Posted 2 years ago

“Stuart was very satisfying. He was Thorough and clearly spoken and if all customer service telephonists were like him. The world would be a calmer place”

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Posted 2 years ago

“Thank you Stuart for taking us through our booking this morning. You where fantastic and friendly it's a pleasure to speak someone with great customer service Skills”

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Posted 2 years ago

“Easy to use, alot cheap than other companies I tried to book with for same holiday, and hotel. I did have a phone call 3 days after booking to stated the price had gone up, but this was only £25pp and still a good price to other companies so I'm still happy with that.”

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Posted 2 years ago

“Stuart was very nice & helpfully”

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Posted 2 years ago

“Thanks to all the help and support I got from Stuart over the last 2 days, we are now going on holiday! Thanks Stuart, you’ve been brilliant!!”

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Posted 2 years ago

“Today I spoke with Stuart regarding my booking he was very polite, pleasant and professional in every way, I'm very pleased as a customer with the service provided.”

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Posted 2 years ago

“Stuart was fantastic from start of booking process to the end. Thanks! Lydia.”

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Posted 2 years ago

Holiday Gems is rated 4.6 based on 2,797 reviews