Holiday Gems Reviews

Name: Holiday Gems
Address: Unit 14, Telford Court,, Chestergates Business Park, Dunkirk, Chester, Cheshire West and Chester
Rating: 4.61

4.6 Rating 2,788 Reviews

91 %

of reviewers recommend Holiday Gems

Company Reviews

Questions

Metrics

4.6

Based on 2,788 reviews

Shipping & Delivery
Delivery Methods	Postal Service
Average Delivery Time	Next Day
On-time Delivery	97%
Customer Service
Communication Channels	Telephone, Email, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.6 out of 5

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Location:

Unit 14, Telford Court,,
Chestergates Business Park, Dunkirk,
Chester
Cheshire West and Chester
CH1 6LT

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Holiday Gems 5 star review on 6th November 2024

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Mark was extremely helpful and did everything to make our holiday as easy as possible. Lovely chap”

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Posted 1 year ago

“Stuart was friendly professional and helpful”

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Posted 1 year ago

“Thank you Stuart for your assistance In confirming my holiday booking very professional and polite , best regards Andrew”

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Posted 1 year ago

“Many thanks for your help Stuart”

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Posted 1 year ago

“Stuart was very satisfying. He was Thorough and clearly spoken and if all customer service telephonists were like him. The world would be a calmer place”

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Posted 1 year ago

“Thank you Stuart for taking us through our booking this morning. You where fantastic and friendly it's a pleasure to speak someone with great customer service Skills”

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Posted 1 year ago

“Easy to use, alot cheap than other companies I tried to book with for same holiday, and hotel. I did have a phone call 3 days after booking to stated the price had gone up, but this was only £25pp and still a good price to other companies so I'm still happy with that.”

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Posted 1 year ago

“Stuart was very nice & helpfully”

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Posted 1 year ago

“Thanks to all the help and support I got from Stuart over the last 2 days, we are now going on holiday! Thanks Stuart, you’ve been brilliant!!”

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Posted 1 year ago

“Today I spoke with Stuart regarding my booking he was very polite, pleasant and professional in every way, I'm very pleased as a customer with the service provided.”

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Posted 1 year ago

“Stuart was fantastic from start of booking process to the end. Thanks! Lydia.”

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Posted 1 year ago

“I was looked after by Finn, she went above and beyond. Great service 👏🏾👏🏾👏🏾”

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Posted 1 year ago

“This is the first time I have booked with Holiday Gems. Stuart was very friendly, helpful and knowledgable, and he answered all the questions I had. Excellent customer service.”

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Posted 1 year ago

“Stuart was extremely helpful, I booked the wrong area, Stuart guided me through the hotels to where I wanted to stay, together we found a suitable replacement, this was stress free. Thank you very much”

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Posted 1 year ago

“Stuart was exceptionally helpful, polite and very professional”

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Posted 1 year ago

“Quick and efficient booking”

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Posted 1 year ago

“We were served by a very good, polite and very attentive specialist!!!”

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Posted 1 year ago

“I’m still waiting for transfer from hotel to airport you Forgot about this”

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Posted 1 year ago

Hello Mr Ciocan, we are unsure why you make this review almost 12 months after travel. However, we can see that it relates to a complaint following which you were advised of a refund and failed to respond to our many reminders. If you can kindly use the correct method of contact and same email threads as then, this can be looked into for you. Meanwhile we hope you may withdraw or update this negative review since it does not appear warranted as we are waiting for you to reply to our emails regarding the refund being paid.

Posted 1 year ago

“Iam not so good at booking on line so I called and a lady named FINN was absolutely great thanks very much”

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Posted 1 year ago

“Very helpful and quick service”

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Posted 1 year ago

Holiday Gems is rated 4.6 based on 2,788 reviews