Holiday Gems Reviews

Name: Holiday Gems
Address: Unit 14, Telford Court,, Chestergates Business Park, Dunkirk, Chester, Cheshire West and Chester
Rating: 4.60

4.6 Rating 2,793 Reviews

91 %

of reviewers recommend Holiday Gems

Company Reviews

Questions

Metrics

4.6

Based on 2,793 reviews

Shipping & Delivery
Delivery Methods	Postal Service
Average Delivery Time	Next Day
On-time Delivery	97%
Customer Service
Communication Channels	Telephone, Email, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.6 out of 5

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Location:

Unit 14, Telford Court,,
Chestergates Business Park, Dunkirk,
Chester
Cheshire West and Chester
CH1 6LT

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Holiday Gems 5 star review on 6th November 2024

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Martin phoned to confirm our booking and went out of his way to make sure it was sorted.......thanks”

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Posted 1 year ago

“We got the best service from stuart. He went through all the options with me & was really thorough & helpful .. thank you very much Stuart you are a star”

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Posted 1 year ago

“had a very pleasant call from Stuart in regards to my.holiday booking, all questions answered, and a great help with the booking which was much appreciated.”

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Posted 1 year ago

“Stuart had lovely bright personality and talked me through process. Only 4 star as price went up slightly from original booking.”

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Posted 1 year ago

“Martin was very clear on the phone and very informative”

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Posted 1 year ago

“Disappointed holiday price had increased but Stuart handled the call well .”

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Posted 1 year ago

“Martin was very helpful & we will be booking with holiday gem again. Thanks again”

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Posted 1 year ago

“Martin was very helpful and polite when booking my holiday 😀”

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Posted 1 year ago

“Mark looked after us well sorted all we asked for”

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Posted 1 year ago

“Booked the holiday with martin happy with he services”

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Posted 1 year ago

“First time I booked here but the best service I ever had. Customer service excellent- I book my holiday 1 day before departure and Lędowa by phone help me sort it in 20 minutes ! Highly recommended”

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Posted 1 year ago

“Martin was wonderful so so helpful. There was something I was confused about and he took the time too explain it all very helpful definitely recommend and will be booking with this site agen 10/10”

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Posted 1 year ago

“Martin was very helpful with answering my questions”

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Posted 1 year ago

“Martin was very helpful and explained my holiday booking very well, 5 stars”

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Posted 1 year ago

“Spoke to Martin today regarding my holiday I’ve booked he was very helpful and polite, he explained everything to me so I know what to do and expect, will definitely use holiday gems again and recommend to friends and family.”

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Posted 1 year ago

“I stupidly booked the wrong month for my holiday to Benidorm online . I called HolidayGems in a total panic when I realised my mistake as I had paid full amount. I was lucky enough to be put through to Martin who went above and beyond to help me . He made me a priority and worked hard to fix the issue and find me a new holiday on the correct date I should have booked in the first place . He patiently went through all different options with me on phone to help me rectify the situation ..outcome is I can now breath a sigh of relief and have a fab place to stay on the correct date and right on the beach centrally located . Over the moon . Thankyou Martin , you’re a life saver . Excellent customer service and sooo much appreciated .”

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Posted 1 year ago

“Martin was outstanding in helping me book my family holiday in November. Would highly recommend him.”

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Posted 1 year ago

“From start to finish Martin demonstrated professionalism, attentiveness and a genuine dedication to ensuring that all my needs were met. Thanks Martin.”

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Posted 1 year ago

“Amazing customer service. Very informative and would definitely use this provider again Thanks Martin !”

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Posted 1 year ago

“Easy booking process, great prices. Martin was lovely on the phone and super helpful!”

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Posted 1 year ago

Holiday Gems is rated 4.6 based on 2,793 reviews