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Holiday Gems Reviews

4.6 Rating 2,795 Reviews
91 %
of reviewers recommend Holiday Gems
Company Reviews Questions Metrics
4.6
Based on 2,795 reviews
Shipping & Delivery
Delivery Methods
Postal Service
Average Delivery Time
Next Day
On-time Delivery
97%
Customer Service
Communication Channels
Telephone, Email, Live Chat
Queries Resolved In
Under An Hour
Customer Service
4.6 out of 5
Read Holiday Gems Reviews
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Location:

Unit 14, Telford Court,,
Chestergates Business Park, Dunkirk,
Chester
Cheshire West and Chester
CH1 6LT

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Mr THOMAS NAISH
Verified Buyer
“Geraldine was a great help, got us the best deal, with the best room available. She was very helpful and reassuring. Highly recommend Geraldine.”
Helpful Report
Posted 4 years ago
Thanks for taking the time to leave a review, we really appreciate it.
Posted 4 years ago
Mrs Agnes Smith
Verified Buyer
“Paul couldn’t have done more for us, extremely helpful and friendly”
Helpful Report
Posted 4 years ago
Thanks for taking the time to leave a review, we really appreciate it.
Posted 4 years ago
Mrs PAULINE MARTIN
Verified Buyer
“Holiday gems have great holidays at reasonable prices. We have always found their reps helpful and polite when booking a holiday and they always go the extra mile to find you what you want”
Helpful Report
Posted 4 years ago
Thanks for taking the time to leave a review, we really appreciate it.
Posted 4 years ago
Mrs Shirley Parker
Verified Buyer
“Emma was lovely very helpful would book again with you thank you”
Helpful Report
Posted 4 years ago
Thanks for taking the time to leave a review, we really appreciate it.
Posted 4 years ago
Mr Brian Todd
Verified Buyer
“Holiday Gems website is very easy to negotiate,have lots of reasonable holidays to suit all tastes,very helpful if needed and guarantee a stress less to book your holiday.”
Helpful Report
Posted 4 years ago
Thanks for taking the time to leave a review, we really appreciate it.
Posted 4 years ago
Mr Vincent Lusetti
Verified Buyer
“The booking experience has been excellent let's hope everything else is as good”
Helpful Report
Posted 4 years ago
Thanks for taking the time to leave a review, we really appreciate it.
Posted 4 years ago
Mr ERIC WYKE
Verified Buyer
“Stephen was excellent,helping me to get the holiday l wanted.”
Helpful Report
Posted 4 years ago
Thanks for taking the time to leave a review, we really appreciate it.
Posted 4 years ago
Mr Keith Dugmore
Verified Buyer
“Emma Jackson was very helpful and polite thankyou.”
Helpful Report
Posted 4 years ago
Thanks for taking the time to leave a review, we really appreciate it.
Posted 4 years ago
Mrs Sandra Calcutt
Verified Buyer
“Excellent customer service can’t remember who I spoke to but was very helpful when he rang me to confirm my holiday”
Helpful Report
Posted 4 years ago
Thanks for taking the time to leave a review, we really appreciate it.
Posted 4 years ago
FRED
Verified Reviewer
“I booked a holiday with holiday gems never again,every time i phoned them they put the phone down on me, as were we went to was fuerventuraurahotel was changed about 3 days before, i asked if it was flat they told us yes, so we took this hotel, when we got there dining room you had to go down big incline go to the bar you had to go up 130 steps the bar only one type of larger you had to pay for use of tv, i booked in this hotel if you call it hotel it was like a holiday camp, i booked in the place for 2 weeks After 1 week i had to come home as i have had heart trouble and my wife has hip trouble, i did not want to finish up in papworth again, we booked another flight home 1 week early, i sent holiday gems photos of the place hole and stains in sheets, dampness , blood on curtains door, cochroach in cupboard,as i have parkinsons i booked with these before hand and i must have pressed wrong year 2021 my wife noticed this after print off so i phoned holiday gems within 3 hours but the would not cancel it, i have e.mailed them several of times no answer so i have booked a holiday from last year to this because they will not answer my e.mails and not cancel it”
Helpful Report
Posted 4 years ago
Anonymous
Verified Reviewer
“AVOID AVOID AVOID ROBBERS They cancelled our Holiday , booked in March 2020 and due to take place in June 2020. After refusing to refund us , they offered a Credit note which we declined. We were told we could request a refund after November. We have done so. It is now nearly one year later. Starting Court Claim next week. AVOID AVOID AVOID ROBBERS”
Helpful Report
Posted 4 years ago
Anonymous
Unverified Reviewer
“Cancelled my holiday nov 2020 due to death in the family and was told I could not get my flight money refund which I was happy with as long as the rest of the holiday was cancelled, this week I receive a bill of £109 cancellations fee and when asked why got told it was a good will gesture on there part. I will be taking this matter further”
Helpful Report
Posted 4 years ago
Andrew Peacher
Verified Reviewer
“Holiday gems are amazing booked for years and got no issues with them Paul lilly and Jeanette are amazing. Most travel companies have been busy due to covid 19 my refund took 3 days from applying to my bank for a refund last May. Please keep calling them leaving it to lady minute is silly.”
Helpful Report
Posted 4 years ago
Debbie Epton
Unverified Reviewer
“If i could give them -100 I would. Avoid this company like the plague. Booked with them for years and never had the need to contact them, so no issue with customer service, until the covid. Should have gone to tenerife xmas day, less than 24 hours notice and received email to say holiday was cancelled. Unable to contact customer service by phone no replies to emails and then finally today 11.01.2021, get an email credit note, on checking we have been stopped £660 from the total amount paid and to top it all, we are unable to claim a refund until 31/05/2021. Total robbers. Will be taking further action and will never use this company again. Stay clear.”
Helpful Report
Posted 4 years ago
Anonymous
Unverified Reviewer
“I booked a holiday for myself and my family for last May 2019. Due to coronavirus pandemic and working for the NHS I knew that it was not going to go ahead. I tried to contact them to reschedule the dates and was told that we would be contacted. Then received an email saying that as I had not paid the balance the holiday had been cancelled. Then the trouble of trying to claim back the money is where the fun became. To date I have not received an email from them and still trying. They have sent a refund/credit note, but these are worthless as still no contact with them. They do not speak with you on the phone and do not reply to any emails not even an email to say that they have received your emal and will deal with it when they can. I would not use this company ever again and intend on taking the matter further as far as I am concerned I have received a refund credit note and should be entitled to my money back. There will probably be no repsonse to this experience feedback either which is not surprising. What went wrong? Everything in my opinion. If the NHS was run like this where would the country be at the present time.”
Helpful Report
Posted 4 years ago
Kevin Prestoe
Unverified Reviewer
“I wish I had read reviews about Holiday Gems before I put myself through the worst customer service experience ever. To start with the holiday ended up being £200 more than first quoted, then I had the pressure from them to make the last payment on the holiday even though everyone man and his dog knew it wouldn't go ahead because of lockdown. A few weeks after paying I got the 'surprising' phone call to say it was cancelled and I was offered a refund or a credit note, I chose the refund as who knows when we can go on holiday again, 2 weeks later they sent me a credit note and claim that is the process they use, why offer me a choice but then go ahead and do what you want anyway?! The great part is according to them I will get MY money back from them 5-6 months after the holiday was cancelled. To date I have sent them 46 emails and I have had 3 of them responded to, they have blocked me on Facebook instead of dealing with my issue. The agents they use or the hotel doesn't have my money, it is sitting with Holiday Gems. Avoid these frauds at all cost, they will push you to pay more and then do all they can to avoid giving you your money back. I just hope we all get our money back before they deservedly go bust. I will be posting reviews wherever I can to help protect people from these thieves.”
Helpful Report
Posted 4 years ago
Ian
Verified Reviewer
“Dealing with Holiday Gems has been worse than terrible from the start (pre-Covid) through to the end (December 2020). First, the price online that entices you to book is not the actual price - it is only confirmed after they have contacted the airlines and hotels. In my case, the price increased - I wonder, if the price reduced would that saving be passed to the customer. Needless to say and long story short, the holiday was cancelled owing to the pandemic and a refund was finally received 6 months later, albeit after chasing continually and Holiday Gems charging me an administration fee for the privilege! Jet 2, on the other hand, have been an absolute delight to deal with and will be getting my custom in future. BE WARNED”
Helpful Report
Posted 5 years ago
ANDREW GOOCH &SANDRA FORD
Unverified Reviewer
“Booked holiday in january 2020 to go in June holiday cancelled was promised a like for like didnt happen still waiting for refund another 28 days,got to pay to get your own money back ,found the same holiday with TUI £400cheaper have been good customers of holiday gems for years but wont use them again after this sort of treatment”
Helpful Report
Posted 5 years ago
Susan Southall
Unverified Reviewer
“Terrible service would not give it any points.Had my holiday canceled in april. Still havnt got my refund was told you could get it at the end of october. Hadnt heard anything i sent an email now you have to request it on line and it can take 28days .Terrible company you can not telephone no one available it is appaling do not book with this company”
Helpful Report
Posted 5 years ago
Zara
Unverified Reviewer
“Don’t waste your time or effort booking with this shambolic company! Still waiting on a refund from 7 months ago and the best part is they are charging people to give their OWN money back! Disgusting as long as you stay a float though hey! Il be sharing reviews post far and wide to try and stop as many as I can from booking with you!!”
Helpful Report
Posted 5 years ago
Holiday Gems is rated 4.6 based on 2,795 reviews
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