Holiday Gems Reviews

Name: Holiday Gems
Address: Unit 14, Telford Court,, Chestergates Business Park, Dunkirk, Chester, Cheshire West and Chester
Rating: 4.60

4.6 Rating 2,797 Reviews

91 %

of reviewers recommend Holiday Gems

Company Reviews

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Metrics

4.6

Based on 2,797 reviews

Shipping & Delivery
Delivery Methods	Postal Service
Average Delivery Time	Next Day
On-time Delivery	97%
Customer Service
Communication Channels	Telephone, Email, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.6 out of 5

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Location:

Unit 14, Telford Court,,
Chestergates Business Park, Dunkirk,
Chester
Cheshire West and Chester
CH1 6LT

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Holiday Gems 5 star review on 6th November 2024

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Very helpful”

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Posted 5 years ago

Thanks for taking the time to leave a review, we really appreciate it.

Posted 5 years ago

“Lovely lady went out of her way to help”

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Posted 5 years ago

We are delighted, Brett, that our service exceeded your expectations. Thank you for your positive comments

Posted 5 years ago

“Sam was brilliant with our booking , hassle free, easy, and friendly and only took 10mins, excellent service”

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Posted 5 years ago

We think that we have a great sales team, Corrine, and we know that Sam is part of that. They always appreciate the positive feedback so thank you for taking the time for posting the review.

Posted 5 years ago

“So easy to speak to and deal with. Changed this years holiday to next with such ease. Daniel was a diamond to deal with.”

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Posted 5 years ago

We are delighted, Dawn, that Dan gave his normal excellent service. Thank you for your comments, - it is always appreciated by the team.

Posted 5 years ago

“They were easy and fantastic to deal with. After my wife had booked our holiday and realised she had put the wrong dates in by mistake, we rang back and sorted it out in next to no time. The lad we dealt with was brilliant, nothing was too much trouble. Would book with these again.”

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Posted 5 years ago

Thank you, Allison, for taking the time to post such positive comments. We are really proud of our sales ream and we are delighted that they were able to help you and maintain their own high standards. We trust that you will have an amazing holiday.

Posted 5 years ago

“Very nice company no pressure every thing was explained properly and the staff are a credit to the company and Daniel was a great help”

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Posted 5 years ago

Thank you, Christopher, for your appreciation of the service given by Dan.

Posted 5 years ago

“Couldn’t fault the service and very helpful, wanted to change my holiday to a new date later in the year which I thought would be a long process but with the help of the gentleman on the phone it was no problem at all. Would definitely recommend to anyone wanting to book a holiday 👍”

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Posted 5 years ago

Thanks for taking the time to leave a review, we really appreciate it.

Posted 5 years ago

“So easy to book no stress as I thought I would have had, definitely will book through holiday gems again.”

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Posted 5 years ago

Thanks for taking the time to leave a review, we really appreciate it.

Posted 5 years ago

“Had fantastic service from your company from booking to completion. Agent 212 was especially helpful, just a little disappointed that holiday price increased from booking to completion”

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Posted 5 years ago

Thanks for taking the time to leave a review, we really appreciate it and your constructive comments have been noted

Posted 5 years ago

“Im not a fan of being told that the holiday price is a certain amount to then be called up and told that the price has changed (Always more expensive of course). would not use this company again or recommend”

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Posted 5 years ago

This appears to be an online order and no payment is taken when the order is submitted. The website gives full information of the process on every page of the order and this is reiterated in the Terms and Conditions to which you agreed when submitting the order. Once orders are received by our office, should we not be able to honour the booking at the web price due to cost changes or availability before confirmation, we will call the client to offer any suitable alternatives which is then up to the client to accept or not. No payment is taken until our client agrees to the alternative offers. A pre-authorisation only is held, and released immediately if no booking is confirmed. We regret that we have been unable to assist you in this instance.

Posted 5 years ago

“Good service, quick response tobooking procedure,willuse again”

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Posted 5 years ago

Thanks for taking the time to leave a review, we really appreciate it.

Posted 5 years ago

“Extremely helpful, couldn’t do enough for us, very patient and explained everything well.”

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Posted 5 years ago

Thanks for taking the time to leave a review, we really appreciate it.

Posted 5 years ago

“Had to rebook due to covid, spoke to Daniel. I'm going to a wedding in Greece and he went above and beyond, even got me 14 nights for the price of the 10 I booked. Exceptional service from Daniel and a credit ro the company.”

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Posted 5 years ago

Thanks for taking the time to leave a review, we really appreciate it.

Posted 5 years ago

“Really good experience”

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Posted 5 years ago

We are delighted, Mr Bolger. Thank you for your positive comments

Posted 5 years ago

“I spoke to a member of staff(Finn) near the end of lockdown she was very helpful with my holiday booking and very friendly would definitely recommend holidaygems to friends /family”

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Posted 5 years ago

Thanks for taking the time to leave a review, we really appreciate it.

Posted 5 years ago

“when buying helpful, when asking support fine”

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Posted 5 years ago

Thanks for taking the time to leave a review, we really appreciate it.

Posted 5 years ago

“Geraldine was fantastic so helpful”

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Posted 5 years ago

Thanks for taking the time to leave a review, we really appreciate it.

Posted 5 years ago

“Very helpful good customer service”

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Posted 5 years ago

Thanks for taking the time to leave a review, we really appreciate it.

Posted 5 years ago

“First time used holiday gems very efficient and easy to use”

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Posted 5 years ago

Thanks for taking the time to leave a review, we really appreciate it.

Posted 5 years ago

“2nd holiday booked with Holiday Gems and can’t fault them. Lily was absolutely brilliant at dealing with all my queries and doubts and put my mind at rest about everything covid related. Fingers crossed we will be able to travel but I’m reassured that any problems I will be helped by Holiday Gems to sort it out. Highly recommended!”

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Posted 5 years ago

Thanks for taking the time to leave a review, we really appreciate it.

Posted 5 years ago

Holiday Gems is rated 4.6 based on 2,797 reviews