Holiday Gems Reviews

Name: Holiday Gems
Address: Unit 14, Telford Court,, Chestergates Business Park, Dunkirk, Chester, Cheshire West and Chester
Rating: 4.61

4.6 Rating 2,790 Reviews

91 %

of reviewers recommend Holiday Gems

Company Reviews

Questions

Metrics

4.6

Based on 2,790 reviews

Shipping & Delivery
Delivery Methods	Postal Service
Average Delivery Time	Next Day
On-time Delivery	97%
Customer Service
Communication Channels	Telephone, Email, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.6 out of 5

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Location:

Unit 14, Telford Court,,
Chestergates Business Park, Dunkirk,
Chester
Cheshire West and Chester
CH1 6LT

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Holiday Gems 5 star review on 6th November 2024

Anonymous

Anonymous // 01/01/2019

Filter: Rated 5 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Very helpful, Stuart was very polite and nothing was too much trouble.”

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Posted 1 year ago

“Thanks Stuart for helping book our holiday :-)”

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Posted 1 year ago

“Stuart was super helpful, efficient and clear in his explanations. Thank you Stuart, we will definitely book again through Holiday Gems”

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Posted 1 year ago

“The process of booking a holiday with Holiday Gems was very easy and stress free. The consultant, Stuart, who telephoned me after the booking was extremely helpful and explained and clarified everything before confirming the booking. Which was very reassuring thank you.”

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Posted 1 year ago

“Great customer service, no issues”

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Posted 1 year ago

“Spoke to Stuart today great service and very helpful”

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Posted 1 year ago

“Stuart was exceptional and helpful. David on the other hand was far from helpful. He pretended he was helping but really wasn’t . He said he would call back but never did. I am scarred from David”

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Posted 1 year ago

Hello Gemma, thank you for providing feedback to us, we will ensure that the relevant managers are informed so they may address accordingly

Posted 1 year ago

“Stuart was very helpful and not only solved my problem but also helped me with my transfers which I had not considered.”

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Posted 1 year ago

“I was being messed around with my confirmation email and when I rang up Monday someone said they will sort it and ring me back at dinner time but no one did but today I rang and Stuart sorted it out straight away rang me back when he said he would and set me all the information I needed”

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Posted 1 year ago

“Hello HolidayGems team ,my payment didn't go through,and Steward happily sort out booking for next day,kind to keep me updated through out well done”

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Posted 1 year ago

“Really happy - Stuart is very helpful and enables you to overcome any hurdles in an easy way. Got a great deal and upgraded room for my parents.”

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Posted 1 year ago

“Amazing customer service. Thank you very much for all your help today.”

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Posted 1 year ago

“Quick all in one, flights, transfers and hotel. So easy.”

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Posted 1 year ago

“Just booked again with Holiday Gems..saved over £300 on the same holiday..”

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Posted 1 year ago

“Always good service at a great price”

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Posted 1 year ago

“Sameer has been very helpful extremely professional. Also gave us an amazing deal thank-you”

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Posted 2 years ago

“Great experience, user friendly and quick to load.”

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Posted 2 years ago

“Excellent customer service, explained well keep up the good work.”

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Posted 2 years ago

“Great company, Samer was very helpful in sorting things out for me. Would highly recommend and would certainly use again. A** service.”

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Posted 2 years ago

“Great customer service, agent kept ringing me back as poor connection and this enabled me to book a last minute holiday, due to already booked holiday being cancelled.”

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Posted 2 years ago

Holiday Gems is rated 4.6 based on 2,790 reviews