Holiday Gems Reviews

Name: Holiday Gems
Address: Unit 14, Telford Court,, Chestergates Business Park, Dunkirk, Chester, Cheshire West and Chester
Rating: 4.61

4.6 Rating 2,791 Reviews

91 %

of reviewers recommend Holiday Gems

Company Reviews

Questions

Metrics

4.6

Based on 2,791 reviews

Shipping & Delivery
Delivery Methods	Postal Service
Average Delivery Time	Next Day
On-time Delivery	97%
Customer Service
Communication Channels	Telephone, Email, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.6 out of 5

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Location:

Unit 14, Telford Court,,
Chestergates Business Park, Dunkirk,
Chester
Cheshire West and Chester
CH1 6LT

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Holiday Gems 5 star review on 6th November 2024

Anonymous

Anonymous // 01/01/2019

Filter: Rated 1 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Absolutely appalled by the standard of service. I booked a holiday for 5 on 28th April. Was called later on during the day by the rep who advised me that TUI had no flights on the date as they were sold out. He told me that he was now checking "live" flights and offered me alternative flights which were £110 more and not on the dates we required. When I told him that these dates were not convenient for us and that I wanted to cancel he told me that I would not be able to find any flights on the dates I needed and tried to pressure me into taking flights at a time and date that would be my problem. I found him to be very rude and unprofessional. I informed him of my legal rights and cancelled. An hour later, I started looking for alternative holidays and lo and behold, I found that the same flights with TUI were available. In fact after I had booked there were still an additional 9 seats available. I was essentially lied to by their representative who it seems wanted to coerce and additional £550 pounds from me. The data on their website is not live, so there is no guarantee that the hotels or flights that they promote are available when you book. They can take up to 3 days to contact you to confirm this. Exceptionally poor service.”

Helpful Report

Posted 6 years ago

“Booked and paid in full for holiday then received email stating it would be 72 hours before holiday price could be confirmed. Needless to say it went up £110 which was paid because it was the hotel we wanted. 3 weeks later email received stating we could not have the hotel we had booked and offered another hotel which was a star lower than we had paid for. On checking their site our hotel was still a available but £300 more. Got them to cancel holiday and they had the cheek to say they would forego their cancellation fee. Don't book with this firm.”

Helpful Report

Posted 6 years ago

“Avoid this company. booked a holiday only to then get a call to say it would be £500 more. declined there increase only for money to be taken out of my account. customer service them non existent when something goes wrong. left them a bad review on trust pilot only for holiday gems to report it and have it removed? i cant see how they can do this as there reviews always look fantastic. calls are also charged at 10p a minute. if they have taken money from you i strongly recommend you report this through your bank account. do your research and book with a trusted company.”

Helpful Report

Posted 6 years ago

Holiday Gems is rated 4.6 based on 2,791 reviews