Holiday Gems Reviews

Name: Holiday Gems
Address: Unit 14, Telford Court,, Chestergates Business Park, Dunkirk, Chester, Cheshire West and Chester
Rating: 4.60

4.6 Rating 2,795 Reviews

91 %

of reviewers recommend Holiday Gems

Company Reviews

Questions

Metrics

4.6

Based on 2,795 reviews

Shipping & Delivery
Delivery Methods	Postal Service
Average Delivery Time	Next Day
On-time Delivery	97%
Customer Service
Communication Channels	Telephone, Email, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.6 out of 5

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Location:

Unit 14, Telford Court,,
Chestergates Business Park, Dunkirk,
Chester
Cheshire West and Chester
CH1 6LT

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Holiday Gems 5 star review on 6th November 2024

Anonymous

Anonymous // 01/01/2019

Filter: Rated 1 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Not recommended. STAY AWAY Not recommended. stay away... Not recommended. All prices on their website are fake. they say they will call you to confirm your booking .Then after booking they call you to ask you to pay extra money. Don’t trust them at all. Then to cancel the booking to not pay the extra money they ask for a cancellation fee and do not give you a full refund.”

Helpful Report

Posted 6 years ago

“If I could give them no stars I would!!!!!!!! We booked a holiday online through holidaygems and the following morning had a phone call from Simon saying that the holiday had gone up £300 for the three of us. I had done a lot of research about the hotels and as the hotel was the most suitable for mother, a week before her 91st birthday, we paid the extra to stay at Monica Beach Resort . When we arrived they told us there was no reservation for us although could clearly see we had reservation papers to stay there in three rooms, more than four hours after our arrival they found three rooms for us as far away as possible from the main building, we were told they needed to clean the rooms. I had asked for the rooms to be together on the booking but two were in the same block but on different floors and another well away in a different part of the complex. It wasn't until near lunch time the following day when I went to pick up our passports that I was told there was a problem with the booking and if we wanted to stay in the hotel we booked then we would need to pay a further 91€ per person, meaning our holiday would be costing around £200 more per person than advertised. I phoned holiday gems to try and get our problem reserved and was told it would be best if we moved to another hotel and all would be resolved on our return which we did but were not happy about, we had unpacked and so obviously had to repack and WE HAD TO arrange for a taxi to take us to another hotel, we lost more than a day of our holiday trying to rectify a mistake made by Holiday Gems. Our ATOL certificate clearly stated that we were booked into the Monica Beach, our transfers from the airport arranged through holiday gems also delivered us to the Monica Beach but then we were informed much later in the day we should be at the Costa Calma Beach Resort as the hotel and address did not match up! The hotel we had BOOKED and was on all our reservations. Holiday Gems have done nothing to resolved the situation apart from offering A £100 discount off another holiday booked by through them, which is an insult given we booked with them in good faith to deliver our holiday! This was to be a surprise holiday for my mother's birthday which turned into a very stressful time and it totally exhausted her. I have emailed, had to jar them about lack of contact and when not happy with what is their final response, wrote to the managing director enclosing all the email correspondence, booking documentation, ATOL certificate stating where we were staying. The letter was sent to be signed for on delivery which was done by A.Palmer at 09.51 on the 20th June 2019 but as to date have had no reply. At 91 this could be the last holiday my mother is well enough to go on with my brother and myself. I have booked with Holiday Gems before and had no problems but obviously if there is one they don't care! So beware if booking.”

Helpful Report

Posted 6 years ago

“Avoid, Avoid, Avoid!!! The worst service ever. When you book it your holiday is not confirmed they will confirm within 72 hours, which means the price will be much higher. But they will charge you and if you are not happy with the new price to get the money back will take up to 10 days. I have booked holiday to Cancun and paid in full, to my surprise when we arrived to our destination one month later after booking was made, we was told that we had no reservation because holiday gems did not pay the hotel. After arguing we was allowed to stay over for a night while the hotel sorted it out with holiday gems. When I've send an email to holiday gems asking for explanation and compensation, the email I have received had no apology and said one sentence it has been sorted with the hotel. So please do not book it with this company, it's an absolute joke. And reading all reviews I wouldn't be surprised if they go into administration very soon.”

Helpful Report

Posted 6 years ago

“Absolutely appalled by the standard of service. I booked a holiday for 5 on 28th April. Was called later on during the day by the rep who advised me that TUI had no flights on the date as they were sold out. He told me that he was now checking "live" flights and offered me alternative flights which were £110 more and not on the dates we required. When I told him that these dates were not convenient for us and that I wanted to cancel he told me that I would not be able to find any flights on the dates I needed and tried to pressure me into taking flights at a time and date that would be my problem. I found him to be very rude and unprofessional. I informed him of my legal rights and cancelled. An hour later, I started looking for alternative holidays and lo and behold, I found that the same flights with TUI were available. In fact after I had booked there were still an additional 9 seats available. I was essentially lied to by their representative who it seems wanted to coerce and additional £550 pounds from me. The data on their website is not live, so there is no guarantee that the hotels or flights that they promote are available when you book. They can take up to 3 days to contact you to confirm this. Exceptionally poor service.”

Helpful Report

Posted 6 years ago

“Booked and paid in full for holiday then received email stating it would be 72 hours before holiday price could be confirmed. Needless to say it went up £110 which was paid because it was the hotel we wanted. 3 weeks later email received stating we could not have the hotel we had booked and offered another hotel which was a star lower than we had paid for. On checking their site our hotel was still a available but £300 more. Got them to cancel holiday and they had the cheek to say they would forego their cancellation fee. Don't book with this firm.”

Helpful Report

Posted 6 years ago

“Avoid this company. booked a holiday only to then get a call to say it would be £500 more. declined there increase only for money to be taken out of my account. customer service them non existent when something goes wrong. left them a bad review on trust pilot only for holiday gems to report it and have it removed? i cant see how they can do this as there reviews always look fantastic. calls are also charged at 10p a minute. if they have taken money from you i strongly recommend you report this through your bank account. do your research and book with a trusted company.”

Helpful Report

Posted 6 years ago

Holiday Gems is rated 4.6 based on 2,795 reviews